I travelled to Vietnam alone for two weeks in March 2014. I found Adventure Indochina via Trip Advisor and contacted them by email about six weeks before my holiday with a list of various trips that I wanted to do, for example 3 nights 2 days in Sapa, 1 night 2 day cruise Halong Bay, walking tour of Hoi An, visit to My Son, and others. I also asked them to arrange all my airport transfers and Visa On Arrival - I never like the idea of trying to figure out the local public transport upon arrival at a new destination.
Ms Huong picked up my enquiry (she is based in the HCMC office) and she was excellent, she made suggestions about which trips would be better and how to fit everything in, how to save money, etc. It was a very personal service and she emailed me throughout my holiday to check that everything was going well, she even emailed me when I got back to the UK to check that I'd arrived back home safely - I thought this was a really lovely gesture.
I also visited the Adventure Indochina office in Hanoi where Mr Hai and Paul were really friendly and welcoming. Mr Hai even gave me a lift to the Vietnam Airlines office on the back of his motorbike when I wanted to change an internal flight.
I arranged my flights and hotels myself, but everything I did within Vietnam was arranged via this tour operator and from that point of view I was a good customer - and in return I received a level of service that I thought was excellent. I've never used a tour operator in this way before, but it worked really well. There is no way I could have afforded to do this holiday via an organisation like Trailfinders or Exodus, I was aware that I paid less for my trips than other people were. I would definitely recommend Adventure Indochina - if I come back to visit southern Vietnam I’ll definitely contact Ms Huong.
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