I first heard of this company through word of mouth while travelling in South Vietnam. When I eventually arrived in Hanoi I dropped in to see what they were all about.
Paul and his colleagues were a great help with itineraries and guidance on what exactly you get for your money. I booked an overnight bus trip to Sapa and upon my return I also booked a trip to Halong bay. Paul's info on the Halong bay packages was invaluable. He ensured that I was on a trip with people of my own age group and which covered everything I wanted to do and see. As a result it is one of the most memorable parts of my holiday in Vietnam.
They were also very helpful with printing tickets and arraging a reputable taxi to the airport when the time came to go home.