I just read the comment of that guy who had an "horrible" ride to Sapa and we did the same ride two weeks ago and everything was fine.
We did change bus in Lao Cai but this is part of the trip. You never know what can happen and I strongly believe it is not those guys' fault but the bus company's fault, which they have no control on...
It is clear that they forgot you, consider you lucky you finally got on the bus. Those things happen man, you are in Vietnam :p
For the reading light and toilet stop; you think its normal that the bus stops in the middle of the night for your GF to pipi?!
Those guys are awesome, have the best deals and are really helpful!!
I have nothing negative to say about them :)
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