We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“An Old-Quarter Stay in Hanoi” 4 of 5 bubbles
Review of Hong Ngoc Tonkin Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hong Ngoc Tonkin Hotel
Ranked #244 of 578 Hotels in Hanoi
Perth
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“An Old-Quarter Stay in Hanoi”
4 of 5 bubbles Reviewed February 2, 2014

Situated in the old quarter, it is by far, in one of the best locations in the town, and opens onto the vibrant, narrow streets full of bustling hanoians.

The hotel entrance is very narrow but like most of the buildings in Hanoi, stretch very far back from the street. The rooms are comfortable with very heavy wood furniture, which tends to make them feel a bit small, but with no real cupboard space. There is good TV (in English) and a bar fridge.

Breakfast is average but the danishes are good. I was told by other patrons that the omelettes were excellent too.

Best of all was the service from the reception desk. Having only a day in Hanoi, the front desk organised a cyclo tour, and a stop for lunch, and provided an excellent map.

I am very happy to recommend this hotel.

Room Tip: Ask for a room in the centre section of the hotel, as this is the quietest area.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marijke L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, February 4, 2014
Dear Guest,

That has always been our great pleasure to learn that you enjoyed your stay in our hotel during the trip to Hanoi. Without complacency, we will keep on striving our best to ensure that every moment of your stay here will be most pleasant and memorable one.

I wish you continued safe and enjoyable travels and look forward to welcoming you back. There will have much nice offers for these customers who have been in Hong Ngoc hotel.

Best Regards,

Management teams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    43
    59
    22
    6
    5
See reviews for
13
27
24
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Sherbrooke, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

Clean, well located, cheap/safe airport transfer even if booked at the very last minute, really helpful to book cheap tours (also last minute), good breakfast, were helpful to find my tour leader the first day.

Only thing is room very small ...

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zosianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, February 4, 2014
Dear Guest,

Thank you for sharing with us your recent experience at Hong Ngoc hotel. I am very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

These issues (small room) does not represent our hotel standards and we are very disappointed to read that we hadn’t been able to satisfy your needs and expectations.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Management teams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 30, 2013

We stayed at this hotel as part of a group. It was quiet in the evening but the neighbour's dog and rooster like to wake up early and bark and crow incessantly.

The location is excellent, central and walking distance to most attractions.

Breakfast is basic, the pastries are decent. No complaints, but nothing out of the ordinary.

Laundry... Expensive and they tag your clothes, so be prepared for holes.

Room Tip: Floor 5 was excellent.
See more room tips
  • Stayed December 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kimbotomy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, January 5, 2014
First of all we would like to take the opportunity to personally apologize for the inconvenience and dissatisfaction regarding to the noisy outside your room and laundry.

This issue does not represent our hotel standards and we are very disappointed to read that we hadn’t been able to satisfy your needs and expectations. About laundry issues, You can be absolutely sure that we will discuss your feedback with the respective leaders to make sure to improve these areas.

Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.

Best Regards,

Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

Stayed here as part of a group tour. Room was small for the two of us, I made the mistake of dropping something under the bed, and I couldn't fit between the beds to get it out, real annoyance.
Room was right up the top of the hotel, slightly annoying having to carry luggage, but view and less street noise make up for it.
Very central location.
Breakfast included little pastries that were delicious.
Had an issue with hot water, couldn't get any out of the tap, and then they fixed it and I couldn't add any cold water. It was sorted, but annoying when in a hurry (had to shower in anothers room).

Room Tip: The higher you go, better view, and more chance of the much anticipated window!
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Location
Helpful?
Thank EffyGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, December 17, 2013
Dear Guest,

Thank you for having taken the time to share your experience at our hotel. Your feedback is extremely important to us.

I have noted your disappointment in regards to the confusion relating to the hard bed and hot water. Please understand us for this hight season and this winter, it need more time to warm water because so many people use it while there was a storm appearance at that time which make power electric is not stable.

once again we would like to apologize that we did not meet your expectations and hope to get the chance to present you our new renovated rooms upon your next visit. We hope to see you again soon in the only privately run 3-star hotel in Ha Noi

Best Regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
5 of 5 bubbles Reviewed November 26, 2013 via mobile

I stayed in this hotel in November 2013 and my time being was enjoyable as staffs are so helpful, they would help you anything you wishes, room was good, breakfast was very good and the location is the best in Hanoi. I definitely would stay there again when I visit Hanoi again. Don't forget to try spa massage in Hong Ngoc Hospital, on the 5th floor. You get free taxi go and back.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JanikaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, November 26, 2013
Dear Guest,

Thank you very much for writing your feedback about our hotel on tripadvisor. It is such a delight to read our guests' satisfaction. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed November 18, 2013

I stayed at this hotel for one night in hanoi. The hotel is centrally located in the old quarter and within close walking distance to attractions which were the only positives. I had a twin single room which was located on the 8th floor but the lift only went to the 7th floor so had to lug a suitcase up 2 flights of stairs to the room. The room was cramped and dated with no hot water and the safe did not work despite contacting reception staff who were dismissive and unable to fix either problem. A friend had another room on the 8th floor in which the airconditioning did not work. Apparently there were no other rooms available. I would not stay at this hotel again and would not recommend it based on my experiences.

Stayed November 2013, traveled solo
Helpful?
Thank Melz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, November 20, 2013
Dear Guest,

First of all we would like to take the opportunity to personally apologize for the inconvinience and dissatisfaction regarding to the hot water in your bathroom and the safety box. We have checked your stayed with our hotel, you stayed in room (802) from 9 Nov until 10 Nov.

We have discussed to our hotel manager and be noticed that:
There was a storm (haiyan) in Hà Nội, we have to reduced power as goverment policy, so the hot water need more time comparing to normal.
Our night receiptionist English is not very good, so he did not understand your problem of the Safety box. Therefore, we are training our staff English skill at the moment.
To the problem of your friend who stayed in room (803), we did not received any reported about the airconditional, if we had had noticed, we would have fixed it right away.

Once again we would like to apologize that we did not meet your expectations and hope to get the chance to present you our new renovated rooms upon your next visit. We hope to see you again soon in the only privately run 3-star hotel in Ha Noi.

Best regards,

Manager teams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
halong city
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 11, 2013

The best city hotel and very helpful and friendly staffs, break fast is very good , location is the best and easy to explore the part of Hanoi closer to Market , Lake, Temple, restaurants and good prices !
At the reception they can help you every thing like give you the idea to explore and draw the map for you and all lovely !

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thousao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, October 14, 2013
Dear Guest,

Thank you for sharing with us your recent experience at the our Hong Ngoc dynastie hotel. I am very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team.

This will certainly motivate them to keep up the good work.

Thank you very much and best regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.2 mi away
Hong Ngoc Dynastie Hotel
Hong Ngoc Dynastie Hotel
#138 of 578 in Hanoi
4.5 of 5 bubbles 340 reviews
0.1 mi away
Hang My Hotel
Hang My Hotel
#195 of 578 in Hanoi
4.0 of 5 bubbles 222 reviews
0.0 mi away
Green Mango Hotel & Restaurant
Show Prices
Show Prices
Show Prices
0.1 mi away
Prince Hotel
Prince Hotel
#302 of 578 in Hanoi
3.5 of 5 bubbles 65 reviews
0.1 mi away
La Dolce Vita Hotel
La Dolce Vita Hotel
#120 of 578 in Hanoi
4.0 of 5 bubbles 354 reviews
0.2 mi away
Golden Palace Hotel
Golden Palace Hotel
#37 of 578 in Hanoi
5.0 of 5 bubbles 412 reviews
Show Prices
Show Prices
Show Prices

Been to Hong Ngoc Tonkin Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hong Ngoc Tonkin Hotel

Property: Hong Ngoc Tonkin Hotel
Address: 14 Luong Van Can St | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hong Ngoc 2 Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #244 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hong Ngoc Tonkin Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
At Hong Ngoc hotel group, we are proud to provide one of the most exclusive hotels in central Hanoi.At Hong Ngoc Tonkin, we will offer you a drive back to the 19th century to explore the hidden charm of the Vietnamese culture. Located overlooking the glittering Hoan Kiem lake and the famous Water Puppet theater, Hong Ngoc Tonkin is an ideal choice for travelers looking to explore a highly exclusive experience in the historical, energetic entertainment and shopping areas. Our 40 guestrooms offer some marvelous view of the city and they all have a high contemporary design blending seamlessly with period architectural features. These elements have made Hong Ngoc Tonkin become a luxury hotel and a beautifully preserved piece of history. In addition, our restaurant has a superb reputation with a wide range of selective Western and Vietnamese cuisine and our Hong Ngoc spa is a serene retreat for effective therapy. We believe our unique and outstanding service will make this luxury hotel a destination in its own right. Welcome back! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Ctrip TA and Agoda so you can book your Hong Ngoc Tonkin Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hong Ngoc Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing