We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely staffs, especially Phong ( Desk Manager) he is brilliant guy, very helpful!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hong Ngoc Tonkin Hotel
Ranked #255 of 591 Hotels in Hanoi
London
2 reviews
“Lovely staffs, especially Phong ( Desk Manager) he is brilliant guy, very helpful!”
Reviewed November 26, 2013 via mobile

I stayed in this hotel in November 2013 and my time being was enjoyable as staffs are so helpful, they would help you anything you wishes, room was good, breakfast was very good and the location is the best in Hanoi. I definitely would stay there again when I visit Hanoi again. Don't forget to try spa massage in Hong Ngoc Hospital, on the 5th floor. You get free taxi go and back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanikaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, November 26, 2013
Dear Guest,

Thank you very much for writing your feedback about our hotel on tripadvisor. It is such a delight to read our guests' satisfaction. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

142 reviews from our community

Traveler rating
    44
    62
    24
    6
    6
See reviews for
13
27
25
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Perth, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 18, 2013

I stayed at this hotel for one night in hanoi. The hotel is centrally located in the old quarter and within close walking distance to attractions which were the only positives. I had a twin single room which was located on the 8th floor but the lift only went to the 7th floor so had to lug a suitcase up 2 flights of stairs to the room. The room was cramped and dated with no hot water and the safe did not work despite contacting reception staff who were dismissive and unable to fix either problem. A friend had another room on the 8th floor in which the airconditioning did not work. Apparently there were no other rooms available. I would not stay at this hotel again and would not recommend it based on my experiences.

Stayed November 2013, traveled solo
Helpful?
Thank Melz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, November 20, 2013
Dear Guest,

First of all we would like to take the opportunity to personally apologize for the inconvinience and dissatisfaction regarding to the hot water in your bathroom and the safety box. We have checked your stayed with our hotel, you stayed in room (802) from 9 Nov until 10 Nov.

We have discussed to our hotel manager and be noticed that:
There was a storm (haiyan) in Hà Nội, we have to reduced power as goverment policy, so the hot water need more time comparing to normal.
Our night receiptionist English is not very good, so he did not understand your problem of the Safety box. Therefore, we are training our staff English skill at the moment.
To the problem of your friend who stayed in room (803), we did not received any reported about the airconditional, if we had had noticed, we would have fixed it right away.

Once again we would like to apologize that we did not meet your expectations and hope to get the chance to present you our new renovated rooms upon your next visit. We hope to see you again soon in the only privately run 3-star hotel in Ha Noi.

Best regards,

Manager teams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
halong city
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2013

The best city hotel and very helpful and friendly staffs, break fast is very good , location is the best and easy to explore the part of Hanoi closer to Market , Lake, Temple, restaurants and good prices !
At the reception they can help you every thing like give you the idea to explore and draw the map for you and all lovely !

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thousao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, October 14, 2013
Dear Guest,

Thank you for sharing with us your recent experience at the our Hong Ngoc dynastie hotel. I am very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team.

This will certainly motivate them to keep up the good work.

Thank you very much and best regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ieper (Ypres), Belgium
Level 5 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 10, 2013

We stayed two nights in the H. N. T. hotel, but not consecutive. Two times, we enjoyed the service, the breakfast, the environment, and not to forget, the location in the middle of Hanoi. So, I could recommend this hotel for your next stay in Hanoi, and I evenly could recommend the fresh fruit cocktail made by the bar tender.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HugoHermans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongngochotelgroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, October 14, 2013
Dear Guest,

Thank you very much for recommending our hotel to other Tripadvisors travellers and we look forward to your next stay.

Your valuable comments are well noted and we will look into improving with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 2, 2013

Just a quick update (previous review Oct 2011) on the Hong Ngoc (2) Tonkin.

We enjoyed our stay here a couple of years ago, so much so that we booked in again for a return visit to Hanoi.
Nothing has changed (except this time there was both Wifi and desktop in our room) and that's not a bad thing. As in our previous visit, the staff were exceptional and it was like revisiting old friends.

For a well located, friendly and reasonably priced hotel, I whole heartedly recommend the Hong Ngoc 2.

Enjoy your travels,

Grazee

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grazee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, October 7, 2013
Dear Guest,

That has always been our great pleasure to learn that you enjoyed your stay in our hotel during the trip to Hanoi. Without complacency, we will keep on striving our best to ensure that every moment of your stay here will be most pleasant and memorable one.

We thank you once again for your continuous support and look forward to the pleasure of welcoming you back in the very near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide australia
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2013

Small frontage, don't blink as you go past! Like all in the old town of Ha Ñoi. Excellent position near lake. Friendly staff who remembered my brother from 2years ago ,good rooms in Viet style.Room 601 triple has good view of street & lake down road, 401 double, is a good size, breakfast included

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kellamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, October 7, 2013
Dear Guest,

I would like to thank you for selecting Hong Ngoc hotel as your residence of choice during your recent stay in Vietnam and also for taking the time to tell us about your experiences while with us.

Our priority is to have all of our guests have a magnifique experience at Hong Ngoc Hotel and I am proud of my whole team who have met your expectations in terms of high quality of services.

We thank you once again for your continuous support and look forward to the pleasure of welcoming you back in the very near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013

Great location with very friendly and helpful staff. The rooms are a little on the small side, but apart from that, no complaints. Clean rooms, excellent hot water (!) and a pretty good breakfast spread included.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Tonkin Hotel, responded to this review, September 19, 2013
Dear Valued Guest,

Thank you very much for your great feedback following your recent stay at Hong Ngoc hotel. We truly appreciate your taking the time to share your thoughts with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.0 mi away
Hanoi Charm Hotel
Hanoi Charm Hotel
#45 of 591 in Hanoi
522 reviews
0.2 mi away
Hong Ngoc Dynastie Hotel
Hong Ngoc Dynastie Hotel
#137 of 591 in Hanoi
356 reviews
0.3 mi away
Hanoi La Suite Hotel & Spa
Show Prices
Show Prices
Show Prices
0.1 mi away
Golden Sun Palace Hotel
0.1 mi away
Golden Sun Suites Hotel
0.7 mi away
Hong Ngoc Hotel
Hong Ngoc Hotel
#165 of 591 in Hanoi
223 reviews
Show Prices
Show Prices
Show Prices

Been to Hong Ngoc Tonkin Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hong Ngoc Tonkin Hotel

Property: Hong Ngoc Tonkin Hotel
Address: 14 Luong Van Can St | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hong Ngoc 2 Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #255 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hong Ngoc Tonkin Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
At Hong Ngoc hotel group, we are proud to provide one of the most exclusive hotels in central Hanoi.At Hong Ngoc Tonkin, we will offer you a drive back to the 19th century to explore the hidden charm of the Vietnamese culture. Located overlooking the glittering Hoan Kiem lake and the famous Water Puppet theater, Hong Ngoc Tonkin is an ideal choice for travelers looking to explore a highly exclusive experience in the historical, energetic entertainment and shopping areas. Our 40 guestrooms offer some marvelous view of the city and they all have a high contemporary design blending seamlessly with period architectural features. These elements have made Hong Ngoc Tonkin become a luxury hotel and a beautifully preserved piece of history. In addition, our restaurant has a superb reputation with a wide range of selective Western and Vietnamese cuisine and our Hong Ngoc spa is a serene retreat for effective therapy. We believe our unique and outstanding service will make this luxury hotel a destination in its own right. Welcome back! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Orbitz, Agoda, Ctrip TA, Expedia, Cancelon, TripOnline SA, Travelocity and Hotwire so you can book your Hong Ngoc Tonkin Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hong Ngoc Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing