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“Comfortable hotel - easy walk to some attractions” 4 of 5 bubbles
Review of Pullman Hanoi

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Pullman Hanoi
Ranked #92 of 578 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Comfortable hotel - easy walk to some attractions”
4 of 5 bubbles Reviewed March 25, 2014

We stayed here for two nights in Jan 2014 as part of a tour group. Our room was comfortable, clean and we had no problem with noise from nearby rooms. The hotel is about a 10 to 15 minute drive from the old town, but only a 10 minute walk to the Temple of Literature and the restaurants that line the street next to the temple. The breakfast buffet is good and the dinner buffet is ok - for dinner you can get better and much cheaper options outside the hotel.

TIP: If you need to take money out of an ATM try the Agribank across the road from the hotel. It charges a much lower fee than many other ATMs.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skylark24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, April 19, 2014
Dear Skylark24,

Thank you very much for your review. We are pleased to hear that you appreciated our comfortable rooms, cleanliness and soundproof quality our hotel.

Regarding your dinner experience, it is true that we are likely, as international hotel with more stringing food procedures, to be more expensive than some neighboring restaurants or street food offered in town.

Regarding the option of eating outside of our hotel, I would like to remind that some Vietnamese restaurants and eating places have issues related to food safety, so we recommend our guests to carefully choose the outside venue they wish to dine.


Once again, thank you very much for your review and we look forward to welcoming you again in Pullman Hanoi. We are convinced that next time you will be more satisfied about the food offer of our hotel, and we can even recommend you some local “and safe” restaurants if requested.

Sincerely,

Pieter De Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

588 reviews from our community

Traveler rating
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    87
    25
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
4 of 5 bubbles Reviewed March 23, 2014

When there was a problem with the shower waste water it was sorted quickly by the management.
Menu choice Al la Carte was poor and not up to the standard expected of this rated hotel, however staff made up for this short fall.



  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, April 19, 2014
Dear Mr. David H,

Thank you very much for your nice review.

We are happy to hear that you appreciated our quick and efficient action to fix your shower issue.

Regarding A La Carte menu, we are sorry to hear that our choice was not as large as you could expect. Following your constructive remark, our Executive Chef has decided to improve our offer to better meet international standards.

Once again, thank you very much for your review and we look forward to welcoming you again in Pullman Hanoi. We truly hope that next time you will be more satisfied about the food aspect of our hotel.

Sincerely,

Pieter De Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 17, 2014

The Pullman Hanoi is a well-situated business hotel with polite and efficient staff, well-appointed rooms and a good breakfast spread for those who opt for a breakfast. This all goes towards contributing to a very nice and comfortable stay during my recent visit to Hanoi.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Ujin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, April 19, 2014
Dear Ujin L,

Thank you very much for your kind review.

This is always very rewarding for our staff to hear that our guest enjoyed all the efforts they are doing concerning the quality of their service.

We are also very pleased to read that you appreciated the location of our hotel, our comfortable rooms and our breakfast offer.

We are looking forward to welcoming you again in Pullman Hanoi!

Sincerely,

Pieter De Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

We were staying in this Hotel for 2 nights. This is a good location close to fruit market, about 10 minutes to walk, about 20 minutes to walk to Ho Hoan Kiem, 3 minutes to the Temple of Literature. We liked a breakfast with European and Vietnamese dishes. The room was comfortable enough, very clean and accurate, housekeeping was friendly. We ordered breakfast box for early check-out. Check-out at 3 a.m. was within 10 seconds. The breakfast box included an egg, bacon, ham, a croissant, mini-bread, a banana, one bottle of water. The receptionists were very friendly and nice, besides competent and speaking English well enough.

Room Tip: Condition was as cold as hard.
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Natalia-Khm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, April 19, 2014
Dear Mrs. Natalia-Khm,

Thank you very much for your nice review!

We are very pleased to read that you appreciated the location of our hotel. Pullman Hanoi is indeed within a reasonable distance from the old quarter as well as several sightseeing’s such as the famous Temple of Literature.

Situated at the south of Thang Long citadel, it is on the top list of the historical and beautiful sightseeing’s of the capital of Vietnam. It has a profound traditional meaning as Confucian temple and as the first university of Vietnam. Văn Miếu or Temple of Literature was founded as a Confucian temple in 1070.

We hope that after this little historical speech, you will be even more attracted to come and enjoy your stay in our hotel. We look forward to welcoming you again in Pullman Hanoi.

Sincerely,

Pieter De Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
4 of 5 bubbles Reviewed March 13, 2014

just came back from 3 day business trip in Hanoi. I have to admit Pullman was not our first choice simply because of the location being a bit far from agent office. However, the hotel proved itself as a well managed one, staff are polite and room is comfortable. My officemate shared my feeling about the breakfast offering needs some improvement like coffee (a bit fuunny that the coffee is surprisingly below standard given the fact that Vietnam is a coffee production country!!) and hot food. All in all, this hotel is still value for money!

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tinker H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, March 16, 2014
Dear Tinker H,

Thank you very much for taking time to write about Pullman Hanoi on the site.

I am happy to know that you had enjoyed the time staying at the hotel. Especially it's our pleasure to receive your nice comments on our comfortable rooms and polite staff.

With regards to the coffee and the hot dishes, we seriously took note on your comments and please kindly rest assured that we are working on how to upgrade the quality.

Thank you again and hope we will have another chance to serve you in not a far distant future.

With warm regards,

Pieter de Weerd
General Manager
Pullman Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

Stayed only for the one night whilst waiting for meeting next day and flight to Singapore.

Good rooms and room service was great as well

Very happy to help and no issues to stay here in future

Was only a short stay but well worth it

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GarryTanner67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, March 16, 2014
Dear GarryTanner67,

Thank you for taking your precious time to write about Pullman Hanoi on tripadvisor.

It is such a pleasure to hear positive comments toward our product and services. We are happy to know that even it's your short stay, the hotel still left good impression on referring to the room and the room service.

GarryTanner67, thank you for your kind words on the hotel and allow us to welcome you back when you have a reason to visit Hanoi again.

With best regards,

Pieter de Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Hanoi

Property: Pullman Hanoi
Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Official Description (provided by the hotel):
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 
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