We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pullman wrong area, right food and accommodation” 4 of 5 bubbles
Review of Pullman Hanoi

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Pullman Hanoi
Ranked #92 of 578 Hotels in Hanoi
Certificate of Excellence
Perth, Australia
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Pullman wrong area, right food and accommodation”
4 of 5 bubbles Reviewed September 21, 2013

Our tour had originally been placed at another hotel near the old town but it was changed. Initial impression of the Pullman was all good, their staff were friendly and helpful, rooms were great and all the meals we had there really surpassed our expectation, our first night provided us with one of the best buffet style meals with multiple tastes and information on Vietnamese food.
We were there for 3 nights and found it was a little far from the action, being surrounded by the 'plumbing' section with most of the shops selling toilets, taps etc.
If there was one complaint about the accommodation it would be the bath, there were no grab rails to get in and out of the bath/ shower which left this older lady feeling insecure.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank janbee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, September 22, 2013
Dear Jambee23.
Thank you very much for the kind review of our hotel, our Chef and the team was very pleased about your comments related to the Buffet offer.
Regarding the location of the hotel, we are indeed in the middle of Hanoi with its embassies and business but still at walking distance from major touristic attractions such as the Temple of literature, the one pillar pagoda and the Ho Chi Minh mausoleum and just 15 minute ( less than 3.00 USD taxi fare) away from to the much more crowded old quarter at the eastern border of the town.
We are looking forward to welcome you again and wish you safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

588 reviews from our community

Traveler rating
    232
    233
    87
    25
    11
See reviews for
50
148
44
271
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Danang City
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

I stayed two nights for my biz trip in Hanoi. It was great for everything: Buiding is good, location is ok, lobby is very large, room is big enough for mine & view is ok, good condition for facilities in the room, meeting rooms are good and it looks fully booked all the time even many rooms.
Relax with swimming after long day meeting was wonderful. Have no time to enjoy big Gym and SPA yet.
Soon to be back with my sweetheart :)

Room Tip: Register Le Club to get more benefits
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ATPhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

I'm often visitor to Hanoi, and stayed in many hotels till now, but this time due to proximity to my job, Viettel corporation (just across the street), decided to take this hotel.

Even though my room was ordered by agency, and probably with cheapest rates, and worst room, hotel was just amazing.

As all 5* Hotels in hanoi till now, the service level of the stuff is just the top of what you can think off, the're friendly, they provide you with prompt and exact answers, and they're very helpfull.

The room is huge, and has all needed facilities including working table for business, sofa, balcony etc..

The minibar is not really something, and has only 3 drinks, but the're FREE.
This is the first hotel I've been anywhere that gives away free drinks that are not just bottled water.

Buffet breakfast is great, ecpesially the bakery that they do by themselves, for people loving bread - this hotel is a trap, as you'll live in the buffet.

Complimentary wifi has good speed, and is accesible from pretty everywhere, even from the entrance terasse, where you're waiting for taxi.

If you have the 5* hotel budget (Vietnamese one, ~100$) , you definatelly won't regret staying here for a moment.

P.S. hotel is placed in business center of Hanoi, so if you're a tourist, you'll have to take taxis to get to the tourist places.

Room Tip: Rooms on second floor have direct access to the pool. From one side it's cool, to go to pool d...
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank iiajia4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 20, 2013

very happy with my stay!!.

truly value for money. Staff very helpful, good location, very spacious room, nicely renovated...

hotel is nicely renovated. I stayed at the executive floor so it was really good.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank contactwaqas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, Pennsylvania, USA
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 18, 2013

I've been staying at this hotel since 1999, when it was the Horison Hotel. I was very impressed with the way the hotel has been transformed and the quality of the rooms/services. Value for money is still pretty good and the quality of the food is good. The staff are very friendly and helpful.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank flyingartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxfield
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

The hotel itself is lovely and modern, the rooms are a good side and everything perfectly clean.
The buffet breakfast was the best we had throughout our 3 week travel over there with lots of fresh food/juices on offer. We had the buffet dinner one night and it was sensational - I am not a buffet person but I thoroughly enjoyed it- they cook certain dishes to order - and the sushi was just the best.
My only slight negative would be that it is a little out of the main tourist area being The Old Town. It's not really in walking distance to many things but taxis are super cheap so probably worth it for staying in such a nice hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, August 18, 2013
Dear Karen K.
Thank you for the great review posted for the Pullman Hanoi.
Our location is in the center of the city of Hanoi with its embassies and business and within just 15 minutes walking distance of major touristic attractions such as the Temple of literature, the hidden B52 lake, the one pillar pagoda or the Ho Chi Minh mausoleum .
Indeed we also are just a 15 minute and 2.00/3.00 USD taxi drive away from to the crowded old quarter, Hoan Kiem lake and the magic water puppet theatre.

Thank you for staying with us and safe travels,

Pieter De Weerd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Victoria, Australia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

A very nice and clean hotel. The staff went out of their way to help us in every way possible. One night I was having problems setting up my phone sim card.The barman,limited with his English,made some phone calls and before long my phone was up and running.Although not strong on English,the staff were very willing to help at all times. The service was marvelous as were the meals.
Breakfast was always plentiful and a wide variety of dishes were on offer for all nationalities.
Rooms were spacious and every clean. Noise wasn't a problem,with a safe in each room. If you wanted to exchange money,that to wasn't a problem.
If you are a gym junkie,then this place is the place to stay. The gym was unbelievably big,or it seemed that way,as no one was using it when I was in their at 6am!
The Hotel is situated in a great locality within walking distance to local shops . However,if you want a tourist area,then a taxi would have to be used.

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
1.8 mi away
Hotel de l'Opera Hanoi - MGallery Collection
1.5 mi away
Apricot Hotel
Apricot Hotel
#64 of 578 in Hanoi
4.5 of 5 bubbles 638 reviews
2.0 mi away
InterContinental Hanoi Westlake
Show Prices
Show Prices
Show Prices
1.4 mi away
Melia Hanoi
Melia Hanoi
#65 of 578 in Hanoi
4.5 of 5 bubbles 1,652 reviews
1.0 mi away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#51 of 578 in Hanoi
5.0 of 5 bubbles 520 reviews
1.6 mi away
Pan Pacific Hanoi
Pan Pacific Hanoi
#77 of 578 in Hanoi
4.5 of 5 bubbles 1,632 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Hanoi

Property: Pullman Hanoi
Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Official Description (provided by the hotel):
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR and Agoda so you can book your Pullman Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing