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“Memorable moment”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #104 of 586 Hotels in Hanoi
HCM
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Memorable moment”
Reviewed January 1, 2014

I were there since November - 2009 and still remembering everything which related to my staying. And now, Im back after 4 years on 27-December - 2013. Can not believe, everything has no changed : from my sweet room to all friendly staffs and excellent service. Especially the receptionist worked at front desk ( he was wearing the grey suit who was checked me in the hotel ) and the woman as houskeeper - Ms. Nguyen Hong : very helpful and always welcome me with warmly smiles. They treat me well with all their own warmest. I love Ha Noi, and Sunway hotel is a part of my long - lasting love. Everytime, I come back or staying here, I feel like Im being at my sweet home with all my memorable moments....

Nice rooom and nice street for you to enjoy or just wandering. Peaceful place to work or just hide youself after all....

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VivianLe253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, January 1, 2014
Dear Madam,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chicago
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2013 via mobile

Wifi works great everywhere!!
clean rooms, nice bathrooms, decent breakfast.
About a 10 minute cab from the Old Quarter (approx $3).
Our travel buddies didn't like the massage, but the spa is free for hotel guests (steam room, sauna, jacuzzi).

Stayed December 2013, traveled as a couple
Helpful?
Thank sofiadujour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 29, 2013
Dear Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranleigh, United Kingdom
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 27, 2013

Good central location, friendly and helpful staff - but a restaurant that far exceeded expectations. Try the fresh shellfish buffet - choose clams, prawns, mussels and have them cooked in front of you.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A13pea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 29, 2013
Dear Sir,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one. It is only through guests such as you who would care to write that we get to know of our shortcomings and improve.

Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level Contributor
262 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed December 23, 2013

We stayed in this hotel twice as part of our Vietnam tour, all the staff were excellent, helpful, and very polite. On our 1st evening in the hotel we enjoyed a snack from the bar menu, and was slightly put out that others who had ordered after us did in fact receive theirs before us, and the bar staff did make the usual excuses, but at the end of the day we were not in an immediate hurry, so did not make a fuss, also they had a singer performing, and she was equally as good, so it made the waiting enjoyable.
On the 1st stay our room overlooked the main road, but being on the 10th floor we were not disturbed by any noises from outside, but on the 2nd stay we had a side room which basically look out to a brick wall on the building next door, but as we were only staying a single night on each occasion this did not bother me, although I understand that other peoples in our tour were unhappy about their similar views.
The breakfast was very good, and much to choose from, would happily stay again in this hotel

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelmci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 23, 2013
Dear Sir,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
195 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed December 15, 2013

At the time of our visit this hotel was number seven and the best we have stayed in so far in Thailand, Laos and Vietnam. This is not to say that better is not to come but it is going to need to be really good!!!!

Upon arrival the greeting by staff was excellent and the check in process completed with total ease. The rooms we had were well appointed, spacious, clean and well looked after. Having experienced many hard beds in other hotels the beds here were a delight!!! All through our stay the service provided by all staff would be difficult to fault. The breakfast provided was also very good and enjoyable with the variety you would expect from a really good hotel.

While the hotel is located a little away from the main areas of Hanoi I would happily recommend this hotel as a place to stay.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 23PeterJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 16, 2013
Dear Sir,
Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us. Your comments have been disseminated to the staff and they are all very happy that they have had this privilege of serving you.
We thank you and look forward to welcoming you back soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 14, 2013

We stayed here for a couple of nights, while travelling around Hanoi. The hotel's staff are exceptionally friendly and helpful, everyone from bell boys, waiting staff, cleaners and reception. The reception staff spoke with good English and were always available to help and give knowledge. The buffet breakfast was always fully stocked and fresh. The rooms were clean and functional and the Wi-Fi is excellent.
The only matter for concern is the distance away from most of Hanoi's attractions, they are all a taxi ride away. Not a major concern, as most attractions are within a few minutes drive so still cheap to get around. One handy tip that the hotel provides is a kind of calling card to give to your taxi driver on return, it has the full address of the hotel written in English and Vietnamese, so you should never get lost or taken for a ride.
We thoroughly enjoyed our stay here and would highly recommend it to anyone.

Room Tip: Try to get a high floor to reduce traffic noise even further. Don't expect a nice view from your...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 15, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
1 review
Reviewed December 11, 2013

Appreciated the venue and staff, central to our tours and very convenient. Lovely little cafe two doors down also highly recommended. The rooms were quiet and breakfast buffet in the mornings were adequate.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peregi4n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, December 12, 2013
Dear Sir,
Thank you for taking time to write such a complimentary review about your recent stay at Sunway Hotel Hanoi.
We are glad that you enjoyed our excellent buffet breakfast and friendly service. It has been a pleasure serving you and thank you again for staying with us.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Property: Sunway Hotel Hanoi
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#32 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#64 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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