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Sunway Hotel Hanoi
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Reviews (830)
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All reviewsnice hotelold quarterfour starlobby barstayed here for nightsopera housevietnam tourthe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourhalong bayclean roomspho
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Reviewed October 27, 2013

We stayed at this hotel for two nights on the last leg of our trip through Vietnam. It is some way from the airport – an hour’s drive. This modern hotel itself is in a location you wouldn’t necessarily expect (well we didn’t), amongst a lot of very old streets and houses. The staff were always very friendly and the daily breakfast was more than adequate. Our superior room was very clean; we had not real complaints. We did wish that the view out of our window had been better; it was the rear wall of another building. Our only gripe was that there was a mix up regarding the room when we went on our trip to Halong Bay which did really annoy us at the time. However, it was resolved in a professional and friendly manner in the end

  • Stayed: October 2013, traveled as a couple
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1  Thank julian028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 28, 2013

Dear Sir,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

We stayed 2 nights extra in Hanoi, we started at the Silk Path Hotel & needed to move to this Hotel. Our room was large & extremely clean with complimentary snacks & drinks. Staff were extremely friendly - nothing too much trouble. Buffet breakfast was plentiful & excellent. We had the buffet dinner that had excellent variety & quality. It is a little out of the town centre but an easy walk that we enjoyed. Would happily stay again.

Stayed: October 2013
Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 27, 2013

Suggested reply
Dear Sir/Madam,
Thank you for writing such a complimentary review of our Hotel and your appreciation of the staff, services and excellent buffet breakfast and dinner you enjoyed during your stay with us.
Your comments have been disseminated to all the staff and they are all very happy that they have had this privilege of serving you and contributing towards your memorable holiday in Hanoi.
It has indeed been our privilege and pleasure serving you and we look forward to having you with us again in the not too distant future.

Thank you again and with kind regards.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

It was an unforgettable experience for our travelling time when staying in this hotel. Clean and comfortable room, quite surroundings though it doesn't have good look. Breakfast was good with full of choices and restaurant's receptionists in morning were always smiling and willing to help. Check in was speedy, especially thanks to the help of Bellman, Huu Nguyen, we could accommodate our self quickly. This man was also very enthusiastic when showing you locations. I highly recommend this hotel

Room Tip: Do ask for room with view as those without view look very stuffy.
  • Stayed: September 2013, traveled as a couple
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Thank theaussie1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 21, 2013

Dear Sir/Madam,
Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us.
Your comments have been disseminated to Mr. Huu Nguyen and the rest of the staff and they are all very happy that they have had this privilege of serving you and contributing towards your memorable holiday in Hanoi.
It has indeed been our privilege and pleasure serving you and we look forward to having you with us again in the not too distant future.

Thank you again and with kind regards.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

At the end of a private tour of Vietnam in September 2013 we stayed two nights (on and off) in this surprisingly nice hotel. It was chosen by the travel company - and what a good choice is has been. We would not hesitate to make this our preference if staying in Hanoi at a future occasion. The friendliness and service cannot be faulted. The nights were quiet, the beds comfortable, the vanity area very clean and functioning perfectly, no smoking floors and rooms were exactly that: not a trace of smoking residue. The breakfast buffet was adequately catered for western style fare. The hotel is also well situated for convenient access, by either walking or by taxi, to surrounding attractions, such as the lake, the marvelous buildings from the colonial times, quality restaurants and the night market. Just a pity that due to our daily itineraries we could not spend more time on the premises. Our overall rating, even though we haven't used all available services, is 4+. The usage time of 10 minutes per session of the PC in the lobby could perhaps be increased, but no worries, the front counter staff and the lovely Ms Annie Anh was just too happy to assist with extensions. When staying in Hanoi, you can't go wrong to choose this hotel. Thank you for a happy stay.

  • Stayed: September 2013, traveled as a couple
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1  Thank Egon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 17, 2013

Dear Sir/Madam,
Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us.
Your comments have been disseminated to Annie and the rest of the staff and they are all very happy that they have had this privilege of serving you and contributing towards your memorable holiday in Hanoi.

We thank you again and look forward to welcoming you back soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

A comfortable tourist hotel close to interesting walking areas with lots of local life. The hotel struggles when too many people come to breakfast at the same time. Breakfast room not big enough and tables claeared slowly. We also returned after a sightseeing day to find room not made up. Having said that all the staff were extremely polite. The rooms were big and well equipped.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MarkBReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 14, 2013

Dear Sir/Madam,
Thank you for time to write an honest and frank review about your experience at Sunway Hotel and Hanoi.
It is only through friends such as you who would care to write that we get to know of our shortcomings and improve.
We regret the Allante Restaurant is not big enough and tables cleared slowly that were not up to your expectations.
Thank you for staying with us and it has been a pleasure serving you.
E-commerce Manager
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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