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“This is more than a 4 star!!!”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #109 of 600 Hotels in Hanoi
Reviewed October 9, 2013

We arrived at the hotel at just after 9am on a Saturday after an overnight flight from gatwick - where we had not slept. We paid an early check in fee which was quite cheap due to who we travelled with. We were welcome with open arms - very polite friendly and courteous - taken to our room and showed around. They took the luggage from the car to our room. We had 4 hours of peaceful sleep at 10am in the morning - this is in the centre of busy Hanoi - and you wouldn't have known it. That in itself should make this a 5 star - sleepability at any time of day. The room was fabulous, the bathroom much bigger than expected, the breakfasts were wide and varied - so much to choose from. If you aren't happy with the breakfast then you won't be happy anywhere!!! The staff were so friendly helpful and such a pleasure to deal with. This was our first experience of Hanoi and I would highly recommend this hotel. I would love to go back and stay again. We only stayed 2 nights and I would love to have stayed longer. Some so called 4 Star hotels in Europe could learn a lot from this hotel. If you go to Hanoi stay here. It has perfect central access - only 15 minute stroll to the centre - which in Vietnamese weather is perfect. No swimming pool - but who cares!! (and I love swimming!!!) Didn't try the spa as we weren't there long enough, but this won't change my mind about this hotel.
Superb

  • Stayed: September 2013, traveled as a couple
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Thank vietnamgirl0913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 10, 2013

Dear Sir
Thank you for taking time to give us such a wonderful review.
Your comments are a great encouragement to all of us and have been disseminated to all our team members.
It has been a pleasure serving you and thank you for staying with us.
Kind regards

E-commerce Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 - 431 of 768 reviews

Reviewed October 8, 2013

What a lovely hotel, a very big surprise after the very hectic trip from the airport it was such a surprise to walk into such a gorgeous hotel, it's such a shame of the surroundings and nearby streets where I know I should not have been shocked about but it was a bit of an eye opener but quickly got used to. The interior of the hotel was beautiful and the staff very friendly and helpfull, especially a little girl Ms Annie she was a very helpfull and truly a lovely person. I can only say that our stay at the Sunway will always be remembered with very fond memories of Hanoi and very happy,lovely people. Thanks for the wonderfull stay.

Stayed: October 2013, traveled as a couple
Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 8, 2013

Dear Sir/Madam,
Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us.
Your comments have been disseminated to the staff and they are all very happy that they have had this privilege of serving you.

We thank you and look forward to welcoming you back soon.
E-commerce Manager.
Sunway Hotel Hanoi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

This nice hotel is located a little out of the mainstream tourist area but the trade-off is that it is a bit quieter than those hotels down the old quarter or tourist strip (Hang Gai area) of this great old city. It is only a 15-minute walk through lovely old streets meeting some of the locals and viewing the street scenes along the way. It is only 5 minutes from the Opera House precinct and only minutes away from some basics like ATMs and food supply shops. A number of very good restaurants are again only minutes walk away. I have stayed at the Sunway now on many occasions over the past 4 years whilst undertaking work in Ha Noi and have always found the hotel to be clean, efficient, and friendly. All the staff from the office, the kitchen, the dining, and the doormen are friendly and keen to make your stay enjoyable. Prices are quite acceptable. The beds are fair for a good sleep and the smallish bathrooms functional. Breakfasts are superb with that wonderful Vietnamese/French bread, and a choice of Asian food or good old eggs, crispy bacon and sausages. At the end of the day there is a nice bar area off the main foyer serving snacks and drinks - just what one needs at the end of a long day. Taxis are readily available out front of the hotel and the staff will write down the address where you wish to go and inform the drivers. It makes travelling in Ha Noi so much easier. They also have a hotel car that can arrange transfers to and from the Noi Bai (Ha Noi) airport. A very good hotel, well run, I’d certainly stay there again.

Room Tip: Separate floors for smokers and non-smokers. If you want non-smoking best to ask when booking.
See more room tips
  • Stayed: September 2013, traveled on business
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Thank PhilthetravellerXI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded October 3, 2013

Dear Sir,
Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us on the number of occasions.
Your comments have been disseminated to the staff and they are all very happy that they have had this privilege of serving you.

We thank you and look forward to welcoming you back soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

Hotel is quite good and deserves the 4 stars. What let it down for me was a) I didn't like the location in that there were no bars, restaurants etc near the hotel ( I know that is not the fault if the hotel), b) we ate in the hotel restaurant on all 3 nights ( one actually in the bar) . Twice was fine but third time food was not of great quality and two meals were sent back as they were cold, one of them twice. c) we were only being picked up at 8 pm and we met some reluctance to use the showers in the fitness room. We were allowed and it was fine. As with others wifi is slow.

Room Tip: We nearly had a smoking room as our travel agent hadn't specified non smoking.
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  • Stayed: September 2013, traveled on business
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Thank IPH57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded September 24, 2013

Thank you for time to write an honest and frank review about your experience at Sunway Hotel and Hanoi.
It is only through friends such as you who would care to write that we get to know of our shortcomings and improve.
We regret the meals served on the third occasion were not up to your expectations. As for WIFI we are talking to our supplier to stabilize the speed. On the pickup we were only able to assist by calling the Travel Agent on your behalf as this was a third party arrangement.
Thank you for staying with us and it has been a pleasure serving you.
E-commerce Manager
Sunway Hotel Hanoi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

All this Hotel was missing was a pool-great service-great breaky especially the fresh omelettes that the chef made in front of us-very yummy!!! Service was brilliant & Anna even arranged for us to go to a pool 1km away at the Grey Army Hotel for an entry fee of $4 each-well worth 3 x hours lazing by the pool on our last day-a taxi into the city(about 3kms) was about $3 aust dollars so easy and cheap to get in there.The room was cleaned every day & looked like new when we came back every time-very quiet too.The staff were fantastic & let us keep our passports & 1 x suitcase over night safe while we went to Halong Bay for 1 x night & we came back to a better room with a view which was a bonus.The Sauna & Steam Room was great too! Although VN Holidays chose this hotel for us & we were concerned about not having a pool it all worked out well in the end.Would highly reccommend this oasis of a hotel-enjoy!!

Room Tip: Ask for a view not a brick wall.......
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  • Stayed: September 2013, traveled with friends
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Thank oldchook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded September 24, 2013

Dear Sir/Madam

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Excellent hotel - staff very polite and helpful - good clean rooms excellent beds! . Hotel within easy walking distance of the main area of the city the traffic is a challenge but it's worth stopping and grabbing a coffee and people watching - any slight problems we had the hotel sorted for us very professionally a really good place to stay if visiting Hanoi

Room Tip: we stayed on the 8th floor
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  • Stayed: September 2013, traveled with friends
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1  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded September 19, 2013

Dear Mr Northampton,
Thank you for writing such a good review about our hotel.
Your comments are indeed an encouragement to all of us here at Sunway and have been disseminated to all the staff. We are happy that we have been able to contribute towards making your trip to Hanoi a memorable one.
Thank you again for choosing Sunway Hotel Hanoi. It has been a pleasure serving you.
E-commerce Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Stayed here during my trip on business. It was clean, comfortable, and the staff was friendly. Buffet breakfast could have been better, as the food was virtually the same everyday. The Wi-Fi however was a major bummer. It allowed for only 1 device, and I had to keep logging out to get my Laptop. The speed was terrible and I could barely download any attachments from my Email. Please fix that.

  • Stayed: September 2013, traveled on business
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Thank AdrianTanWeiTao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded September 19, 2013

Dear Adrian,

Thank you for your valuable comments and for staying with us recently. We are glad that you appreciated our clean & comfortable rooms and friendly staff.

We regret we were not able to live up to your expectations for our FREE WIFI. We are currently working with our supplier for improvements. You would probably be aware by now that WIFI facilities in Hanoi still lags behind many places especially Singapore.

We thank you for staying with us and it has been a pleasure serving you.

E-commerce Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#58 Business Hotel in Hanoi
#64 Romantic Hotel in Hanoi
#64 Family Hotel in Hanoi
#71 Luxury Hotel in Hanoi
Price Range: $41 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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