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“Very nice hotel”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #104 of 588 Hotels in Hanoi
Warsaw
Level 6 Contributor
144 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very nice hotel”
Reviewed March 11, 2013

Kind of paradise and calm corner in crowded Hanoi. Lobby and whole interiors are pleasant and make you feel the cosy atmosphere. Spacious elevators. Big breakfast room with wide range of food, but very crowded and it was difficult to find a place. But the food was really good. Room was really nice with comfortable, big beds.Bathroom with shower, hairdryer and toiletries. It was a corner room, so it was rather difficult to pass the entrance with suitcase.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agata W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 12, 2013
Dear Sir/Madam,

Thank you for taking time to write to express your appreciation of the Sunway Hotel Hanoi.

We are delighted to hear of your pleasant experience and are happy to contribute towards making your holiday in Hanoi memorable experience. Your kind comments and appreciation of our excellent breakfast spread and on our cleanliness and comfort is an encouragement to all our staff.

Thank you once again for choosing to stay with Sunway Hotel Hanoi.
We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Toronto
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 9, 2013

This hotel met all of our requirements. Nice clean rooms, nice washrooms, extremely helpful and attentive staff and a reasonable happy hour in the lobby Jazz Bar. Although there are some good restaurants within walking distance the area that the hotel is in seems a bit dodgy although I'm sure it is fine. There are a lot of tour groups so try to avoid the elevators at around 8:30 as everyoone is leaving for their tours and the restaurant is nuts from around 7:30-8:30.
The restauarant had a nice breakfast buffet. We also tried it for dinner and althought it was a bit expensive, we had a half off coupon which made it much more reasonable.
I liked this hotel, but I think I would stay a bit closer to the central market area next time.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randall_one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 10, 2013
Dear Sir/Madam,

Thank you for writing such an honest & frank review about your recent stay at Sunway Hotel Hanoi.

We are delighted to hear of your wonderful experience with us and happy that we were able to contribute towards making your holiday in Hanoi and Sunway a memorable one. Your comments are a great encouragement to all of our staff. Glad you experienced our Happy Hour with live entertainment and “value for money” International Buffet spread for dinner too.

We understand how you feel about the elevator when everyone wants to do the same thing at the same time…rushing for their tours. Good observation.

Thank you once again for staying with us and we look forward to welcoming you back in the not too distant future..

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 28, 2013

I was very happy with all aspects of the Sunway Hotel and I would recommend it to business or leisure traveller. Rooms are large and well appointed. Food is excellent. The staff are well trained and they are very ready to please.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank middo_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 6, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.
We are so happy to hear of your pleasant experience and it’s encouraging to know we have played a part in making your trip to Hanoi a memorable one.

Your comments are a great motivation to our team at Sunway Hotel Hanoi.

Thank you and looking forward to serving again soon.
Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston,ma
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 27, 2013

Nice hotel, rooms a bit small but clean and bathroom has only a shower.
The buffet was good at night if you like seafood,breakfast is same as most hotels .
Doorman always there to assist in getting you a taxi.
The only complaint is that they want to charge you $5.00 if you have 2 iPads .
One is free.

Stayed February 2013, traveled with friends
Helpful?
Thank exodus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 28, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. Thank you also for recommending our buffet dinner and your appreciation of our staff who served you.

As you may have been aware WIFI is FREE in our public areas and rooms except for when you require hi speed internet or when you have more than one device in the room. No limit in the public areas though for the number of devices.

Thank you for choosing to stay at Sunway Hotel Hanoi.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Level 6 Contributor
482 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed February 24, 2013

After staying in hotels in Bangkok, Chiang Mai, and Luang Prabang, this was the nicest so far. All of the others were strong four-star hotels. The Sunway in Hanoi exceeded my expectations. The staff was very friendly, all spoke fluent English, the room was very nice, and the evening buffet was exceptional. Throw in a great location and I'll stay here the next time I'm in Hanoi.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 28, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about your pleasant experience at Sunway Hotel Hanoi

We are so happy that we have been able to contribute towards making your stay with us a pleasant and memorable experience. It has been a pleasure serving you and your comments are such an encouragement to all of us.

Thank you for your appreciation of our friendly staff and service. We look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed February 18, 2013

All staff where very helpful at all times and went out of their way to be friendly and talk with us. Make sure you try the buffet dinner, great value for money. the location is good, only a short walk to the old part of town. There are a range of good places to eat near the hotel, including Wild Rice (about 3 blocks away)

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sachab31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 19, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. Thank you also for recommending our buffet dinner and your appreciation of our staff who served you. Your comments is great encouragement to all our staff..

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 15, 2013

Our room was spacious and the staff were exceptional. The location of the hotel is ideal as it is just outside the main tourist area and it takes a few minutes in a tut tut to get into. my only constructive criticism was that the bar area was freezing with the air condition on too low, the bar and restaurant lacked any atmosphere, we found it better to go to the bar/restaurant along the road (come out of the hotel , turn right ) . No swimming pool and the gym area was basic. Ideal for a tourist visit to Hanoi.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 17, 2013
Dear Sir/Madam,

Thank you for writing such a wonderful review about your recent stay at Sunway Hotel Hanoi.
We are delighted that you appreciated the spacious room and the staff. It is indeed an encouragement to all who served you during your stay.
Thank you also for your constructive comments on the atmosphere in our bar & restaurant. We have adjusted the air-conditioning to a warmer temperature, deemed our lights and added a singer during weekends at our bar.

Thank you and looking forward to welcoming you back soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Property: Sunway Hotel Hanoi
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#34 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#64 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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