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Sunway Hotel Hanoi
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Reviews (815)
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All reviewsnice hotelold quarterfour starlobby barstayed here for nightsopera housevietnam tourthe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourhalong bayclean roomspho
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513 - 518 of 815 reviews
Reviewed February 18, 2013

All staff where very helpful at all times and went out of their way to be friendly and talk with us. Make sure you try the buffet dinner, great value for money. the location is good, only a short walk to the old part of town. There are a range of good places to eat near the hotel, including Wild Rice (about 3 blocks away)

  • Stayed: January 2013, traveled on business
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Thank sachab31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded February 19, 2013

Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. Thank you also for recommending our buffet dinner and your appreciation of our staff who served you. Your comments is great encouragement to all our staff..

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

Our room was spacious and the staff were exceptional. The location of the hotel is ideal as it is just outside the main tourist area and it takes a few minutes in a tut tut to get into. my only constructive criticism was that the bar area was freezing with the air condition on too low, the bar and restaurant lacked any atmosphere, we found it better to go to the bar/restaurant along the road (come out of the hotel , turn right ) . No swimming pool and the gym area was basic. Ideal for a tourist visit to Hanoi.

  • Stayed: February 2013, traveled with friends
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1  Thank Tim0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded February 17, 2013

Dear Sir/Madam,

Thank you for writing such a wonderful review about your recent stay at Sunway Hotel Hanoi.
We are delighted that you appreciated the spacious room and the staff. It is indeed an encouragement to all who served you during your stay.
Thank you also for your constructive comments on the atmosphere in our bar & restaurant. We have adjusted the air-conditioning to a warmer temperature, deemed our lights and added a singer during weekends at our bar.

Thank you and looking forward to welcoming you back soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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Reviewed February 12, 2013

This is a very pleasant hotel in the centre of Hanoi. The buffet breakfast is excellent, as is the buffet dinner. The staff are obliging and very polite. The bathroom only had a shower but I am always delighted by a hotel that provides a washing line there!

  • Stayed: January 2013, traveled as a couple
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2  Thank Eva Julia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded February 14, 2013

Dear Sir/Madam,

Thank you for writing such a wonderful review about your recent stay at Sunway Hotel Hanoi.

We are delighted to hear of your wonderful experience with us and are happy that we have been able to contribute towards making your holiday in Hanoi and Sunway Hotel a memorable one. Your comments are a great encouragement to all of our staff.

Thank you once again for staying with us and we look forward to welcoming you back in the not too distant future..

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

The room is nice. Small but comfortable. The bathroom is cozy, even though no bathup. The breakfast menu is nice, but a little halal choice, and the tables are crowded enough, it is not easy to pass between holding plates. The lobby is decorated with festival theme and a big waiting longue. The lounge bar is cozy enough.

  • Stayed: January 2013, traveled with friends
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1  Thank Riwsty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded February 3, 2013

Dear Sir/Madam,

Thank you for taking time to write and post your comments on Tripadvisor about your pleasant experience at Sunway Hotel Hanoi

We are so happy that we have been able to contribute towards making your stay with us a pleasant and memorable experience. Thank you for your appreciation of our friendly staff and service. We look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

We arrived late at night after a long journey from Australia via Hong Kong and we slept well always important. We had an excellent breakfast but had to leave to go to Halong Bay then returned and spent two further nights at the Sunway. Both rooms were very clean and comfortable beds. The breakfast was excellent, muesli being on offer with lots of fruit and yoghurt. There were alternatives, cooked European and Asian food. The staff are so attentive and really that was what made the hotel experience for us. I think the hotel of smiles should be the name. Hanoi was very grey but as soon as we stepped in to the hotel it felt like home. We mostly got transport to the old quarter but its so inexpensive we didn't mind that and it was safer than walking.

Room Tip: There is no swimming pool or spa just couldn't remove the rating. Rooms higher up have a better view
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Combsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded February 3, 2013

Dear Sir/ Madam,

Thank you for taking time to share your wonderful experience at Sunway Hotel Hanoi.
We are absolutely delighted to hear that you had a wonderful stay with us and highly appreciated our service especially our international buffet breakfast with its wide selection of both Western & local cuisine and comfortable and clean rooms.

Your comments and observation have been posted on our staff notice board and is such a motivation to all of us.
Thank you once again and we do look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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