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“Comfort off the beaten track”
4 of 5 bubbles Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #107 of 578 Hotels in Hanoi
Certificate of Excellence
Toronto, Canada
Level Contributor
487 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 455 helpful votes
“Comfort off the beaten track”
4 of 5 bubbles Reviewed January 24, 2013

It would be hard to beat the comfort and generous facilities provided by this hotel at the available prices. Up to and even beyond most N. American 4-star equivalents. The downside is the location: a long way out from the centre, and in a lower class area that is busy but safe, and not endowed with attractive shops or restaurants. The big compensation is the amazing Dinner Buffet that makes it unnecessary to eat anywhere else, since the dishes available are abundant and change each day. The fresh seafood is especially notable: oysters, clams, scallops, crab, langoustines, and shrimp in several sizes make their appearance alongside frogs legs and choice pates, excellent smoked fish, and an array of carved meats, poultry, pastas, soups, and a wide choice of traditional Vietnamese noodle and rice preparations. A table of Western desserts and fresh fruit would not disgrace a Paris bistro ----- all for $20 per head. In short, this was the best food we ate during our entire tour of SE Asia, and I would rate the restaurant 5-stars and encourage all who stay here to look no further. Breakfast, too, was very attractive, and a great start to the day. Facilities such as elevators that were barely adequate in some of our hotels in the region caused no problem and no long wait even at peak times. Cleanliness and high quality service are virtually a given in reliable Vietnamese hotels, but even then, it would be hard to find an establishment that surpasses the standards provided by this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank davidgoldberg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, January 24, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday to Hanoi. Thank you for your appreciation of our excellent breakfast spread and your kind comments on our cleanliness, comfort and daily buffet lunch & dinner. You made our day and your comments have been such an encouragement to the whole team.

We look forward to be of service to you again soon. Do let us know when you have friends coming this way so we can look after them.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

The rooms were clean and the staff very friendly and helpful. The breakfast which was included was amazing. It had a good selection of food for Asians and Westerners. Eat dinner at the hotel one evening, there was an excellent selection of very tasty seafood. About a 20 minute walk to the old city, along the way you get to experience the daily life of the locals. Free high speed wi-fi. Enjoyed our stay and will recommend the hotel to others.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claude B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 5, 2013
Dear Sir/Madam,

Thank you for taking time to write such a good report about our hotel.

It is so nice to know that we have been able to contribute towards making your holiday in Hanoi a pleasant and memorable experience.

Your comments are such an encouragement to all of us here. It has been a joy serving you and look forward to welcoming you back in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

We stayed at this hotel twice, as part of a larger tour. We found the staff to be very accommodating and helpful. The rooms were clean and roomy and we had no problem with any of the amenities. The wifi was quite good - an important consideration for us when we travel. Breakfast was included and was excellent. The location was also excellent.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kinch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, January 23, 2013
Dear Sir/Madam,

Thank you for writing such a wonderful review about your recent stay at Sunway Hotel Hanoi.
We are delighted to hear of your wonderful experience with us and are happy that we have been able to contribute towards making your holiday in Hanoi and Sunway Hotel a memorable one. Your comments are a great encouragement to all of our staff.

Thank you once again for staying with us and we look forward to welcoming you back in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 20, 2013

Sunway Hotel exceeded all of our expectations. On arrival we had the warmest welcome, and check in was quick and easy. The staff were extremely helpful and always willing to help or answer any of our questions. The rooms were clean and spacious which made us feel at home straight away. The only problem we had was with the location. It's about a 20-30 minute walk away from the old quarter which meant that after our daily tours had finished at the hotel, we found it difficult to find somewhere to eat or explore.

Positives:
1. Free WiFi access
2. Very clean
3. Amazing and helpful staff
4. Wide variety of choices at breakfast
5. Rooms were very quiet

Negatives:
1. Location

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JKTailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 5, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.
We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience and have passed on your comments to all staff at our daily briefing.

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoi An, Vietnam
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

The Sunway is a pleasant place to stay in Hanoi. Clean rooms and friendly staff. It is not in the thick of the old quarter but about a 20 minute walk through interesting hustle and bustle. The small restaurant on the corner to the right of the hotel has great food at reasonable prices.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kate23179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, January 22, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our friendly staff and your kind comments on our cleanliness and comfort and the proximity of the hotel to the old quarter. We take pride in looking our after our guests and is has been a joy to serve you.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

A flawless experience in checking in. The hotel is very clean, comfortable with very efficient and helpfull staff. The breakfast had a good spread of food to cater for asians and westerners. Would recommend this hotel very highly if you looking for accomodation in Hanoi.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RMRSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, January 13, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our excellent breakfast spread and your kind comments on our cleanliness and comfort. This is something we take pride in to continue to offer our best to all our guests.

Thank you also for your comments which are great motivation for our team and for choosing to stay with Sunway Hotel Hanoi.

We look forward to serving you again in the not too distant future.
Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thane, Maharashtra, India
1 review
4 of 5 bubbles Reviewed January 8, 2013

Comfortable stay, clean place, very nice people, make you feel at home, would like to return for a longer stay next trip for sure, they need to provide free wi-fi in the rooms, breakfast was excellent with a well spread menu

Room Tip: standard room should be good at least the one i stayed was good and comfy
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sadanand G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, January 23, 2013
Dear Sir/Madam,

We thank you for taking time to write to Tripadvisor about us and for your wonderful comments expressing your appreciation of our friendly staff, cleanliness and excellent buffe breakfast. Your comments are a tremendous encouragement to all of us here.

We are glad that we have been able to contribute towards your memorable holiday in Sunway and Hanoi. We are already providing free WIFI however due to bandwidth limitation we have not been able to provide for more than one device at a time.

Thank you once again for staying with us and we look forward to welcoming you back in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Property: Sunway Hotel Hanoi
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#34 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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