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“Great Hotel For Business and Tourists”
Review of Hotel Nikko Hanoi

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Hotel Nikko Hanoi
Ranked #88 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed September 15, 2013

We really enjoyed the Nikko Hanoi Hotel. It was the first hotel we hit in Vietnam and it was a great start! The rooms are large, modern, comfortable and the bathroom facilities excellent. The breakfast was excellent and it helped us start the days. Free good WIFI is a plus as it enabled us to keep in contact with the family. There is an exchange counter at the hotel which is great to get Vietnamese Dongs so we can start shopping and spending. I was able to buy a SIM card at a shop across the street and thus complete my communication needs.

We did not use the pool and spa facilities but we heard they were great. Hotel is close to the heart of town and there are multiple small local restaurants nearby making for a more local experience.

No hesitation in recommending this great hotel and it will be high on my list next time I am in Hanoi.

  • Stayed: September 2013, traveled with friends
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1  Thank RPwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded September 16, 2013

Dear RPwings,

Many thanks for sharing your comments about our Hotel. I am truly delighted that you enjoyed the hotel, its services and the staff.

It is through positive comments such as yours that our staff are encouraged to continue striving to provide a level of service that exceeds our guests’ expectations.

I sincerely appreciate you taking the time to write and hope that we will have the opportunity to welcome you again soon to Hotel Nikko Hanoi.


Kindest Regards,

Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 - 266 of 821 reviews

Reviewed September 6, 2013 via mobile

I love the spacious rooms and the breakfast in this hotel. It is also one of the few hotels in Hanoi with a pool, full gym, and sauna. The service is great! Sometimes the hotel is lacking in local charm but that is to be expected with a business hotel. Overall a good hotel for business travelers!

  • Stayed: September 2013
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2  Thank CocoSoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded September 8, 2013

Dear CoCoSoul,

Many thanks for sharing your comments about our Hotel. I am truly delighted that you enjoyed the hotel, its services and the staff.

It is through positive comments such as yours that our staff are encouraged to continue striving to provide a level of service that exceeds our guests’ expectations.

I sincerely appreciate you taking the time to write and hope that we will have the opportunity to welcome you again soon to Hotel Nikko Hanoi.


Kindest Regards,

Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Beautifully decorated, spacious rooms and bathrooms.Comfortable beds and pillows.
Very good service,Everyone is very kind and they all speak( at least) basic English.
Great breakfast, Oustanding dining experience.Well located, very close to the city centre.
Well organised bussiness centre, beautiful outdoor swimming pool and splendidid jacuzzi and spa and fitness centre that opens from 6 am to 11 pm. Massages also vailable.
My wife and I had a very good experience and we highly recommend it. We will sure be back to the Nikko hotel, that belongs to a Japanese company.

  • Stayed: July 2013, traveled as a couple
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2  Thank jordi f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded September 5, 2013
Google Translation

Estimado vivahuesca,

Muchas gracias para sus comentarios referentes al Hotel Nikko Hanoi.

Su opinión es muy importante para que podamos mejorar nuestros servicios.

Le agradecemos por sus comentarios y quedamos a disposición de usted en su próxima visita.

Atentamente

Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

The hotel is centrally located in Hanoi, good access to most places. Check-in and departure was handled with efficiency you expect from a Japanese chain hotel. I was waiting for lost luggage and the staff as efficient enough to asked if they could wake me if the luggage was delivered late. The hotel just celebrated 15 years in service so some of the amenity and rooms were showing it age. still reasonably clean and nice, but could do with a facelift given other choices throughout the city. Breakfast was disappointing, not enough choices and given Vietnam is well known for coffee, the coffee served was very poor. The room is well sound proof, a good aspect for a city that does not sleep and lots of outside noises. The spa services was very good, the masseuse was well trained and really worked some of the knots out of my tired muscles.

Not a bad business hotel

  • Stayed: August 2013, traveled on business
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3  Thank Thanhle70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded August 27, 2013

Dear Thanhle70,

Many thanks for sharing your comments about our Hotel. I am truly delighted that you enjoyed the Hotel, its services and the staff. Your comments regarding the coffee and the tireness of the hotel will be discussed amongst our management team.

It is through positive comments such as yours that our staff are encouraged to continue striving to provide a level of service that exceeds our guests’ expectations.

I sincerely appreciate you taking the time to write and hope that we will have the opportunity to welcome you again soon to Hotel Nikko Hanoi.


Kindest Regards,

Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

This hotel is average, location is slightly out of town, near a lake.

The service is low, we even can not order a water since the waitress did not pay attention and it is painfull to call for them.

At the banquet of 7 tables, about 10 people serve with 2 ladies pregnant in their 6 months. It is not common to send people for running table service and even 2 at one table.

At the end we have to go to the bar and ask for water.

  • Stayed: August 2013, traveled on business
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1  Thank MacHope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded August 11, 2013

Dear vanhiephoang,

Many thanks for sharing your comments about our Hotel.

Please may I apologize for the inconvienience you experienced throughout your stay. I will certainly pass your feedbacks to the food and beverage department so we are able to address your comments and ensure it is not repeated in the future.

I do hope that we are able to welcome you back again in near future.

Kindest Regards,

Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

Nikko has a large lobby with natural design. I love to eat seafood buffet with a lot of lobster at La Braseri restaurant. The room is good and make me interest with its shower toilet. It takes 5 minutes by car to get to my Hanoi rep office. They offer free wifi that can not in other five star hotels. Plesant stay with this hotel.

  • Stayed: June 2013
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1  Thank hanhkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded August 4, 2013

Dear hanhkim,

Many thanks for sharing your comments about our Hotel. I am truly delighted that you enjoyed the Hotel, its services and the staff.

It is through positive comments such as yours that our staff are encouraged to continue striving to provide a level of service that exceeds our guests’ expectations.

I sincerely appreciate you taking the time to write and hope that we will have the opportunity to welcome you again soon to Hotel Nikko Hanoi.

Kindest Regards,

Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

That Nikko Hotel is a real 4 Star Standard and we did liked our 2 Nights there pretty much. Top friendly Service at the Reception and at the Breakfast Service. The employess did speak good english and was very customerfriendly. Interiour was nice decorated and we felt very cosy there. We can recommend this Hotel in Hanoi City.

  • Stayed: July 2013, traveled as a couple
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2  Thank LazurandAzur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this reviewResponded July 30, 2013

Dear LazurandAzur,

Many thanks for sharing your comments about our Hotel. I am truly delighted that you enjoyed the Hotel, its services and the staff.

It is through positive comments such as yours that our staff are encouraged to continue striving to provide a level of service that exceeds our guests’ expectations.

I sincerely appreciate you taking the time to write and hope that we will have the opportunity to welcome you again soon to Hotel Nikko Hanoi.

Kindest Regards,

Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko Hanoi

Address: 84 Tran Nhan Tong Street | Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #88 of 600 Hotels in Hanoi
Price Range: $100 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Nikko Hanoi 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Conveniently located in downtown Hanoi, Hotel Nikko Hanoi is close to prominent office locations, historic sites and popular shopping areas. Set amongst parks and lakes the hotel is a quiet retreat of serenity and comfort from the city’s vibrant streets.From the moment you are welcomed into the Hotel’s spacious Lobby, you will be surrounded by Vietnamese charm and traditional Japanese hospitality.The hotel features 257 generously sized and beautifully decorated guest rooms and suites with Hanoi City or Thong Nhat Park views.Whether your travel plans include meetings, conventions or leisure, the hotel can accommodate you in style and comfort - while offering a variety of amenities to make your stay a most rewarding one. ... more   less 
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