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“Excelent Service in the heart of Hanoi” 5 of 5 bubbles
Review of Hilton Hanoi Opera

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Hilton Hanoi Opera
Ranked #88 of 578 Hotels in Hanoi
Certificate of Excellence
Sevran, France
Level Contributor
139 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Excelent Service in the heart of Hanoi”
5 of 5 bubbles Reviewed May 20, 2009

Very good hotel with all facilities : Swiming pool, Fitness Center, Internet in the rooms.
Rooms are comfortable and spacious, with bath and shower in the bathroom. I stayed in executive floor where service is very good. Very friendly and efficient staff.

  • Stayed May 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stefqatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 13, 2009

Arguably the best location in Hanoi for tourists. Its right next to the Opera house so hard to miss. Very comfortable hotel with a price to match. Not the friendliest of service which is expected for a 5 star but not rude all the same. The 3 piece string set in the evenings is a nice touch and rooms are quite nice. Love the toiletries. Cleanliness gets a bad review though because of an incident in one of my trips when I found a beer bottle cap in my tomato basil soup from room service. Duty manager was quick to respond with an apology from the chief, bottle of wine and box of chocs but the damage was done and I'll never eat in the hotel again.

  • Stayed January 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank picololatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trankhanhngochk, Marketing & Communications Manager at Hilton Hanoi Opera, responded to this review, May 20, 2009
In response to Zangtoi,

On Behalf of the Hotel Management at the Hilton Hanoi Opera I would like to thank you for taking the time to write about your experiences during your stay here in Hanoi. Of course, while we welcome constructive feedback, it is always with a great degree of concern and especially so when we receive a negative comment about the quality of our food for which we are normally highly praised. I am delighted that the Duty Manager and Chef at the time handled the complaint and do I recall in January your comments were shared with the Management Team. Following this we spent considerable time investigating what could possibly have happened to cause you to receive a lower than acceptable dining experience.


I would firstly like to reassure you (and others) that we have, as part of the Hilton family, rigorous and stringent training, control and food preparation standards in place at every stage of our production and service process and our management team is regarding your comments most seriously as this is feedback that we rarely receive.


Our Chef at the time personally communicated with all of our suppliers and reinforced with them the fact that we are only prepared to accept the very highest quality of products. Furthermore, I have reviewed our internal quality control standards to ensure that this is indeed the case. We continue to monitor the level of performance of each individual chef and waiter and continue to ensure that we deliver all of our products to every guest with the level of consistent quality and excellence that our reputation demands.


Thank you again.


Yours sincerely

Mark Deere

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed April 19, 2009

Hanoi is beautiful, full of small streets, but it is also very poor and when you enter the Hilton, you feel like in a different world. They have same amenities as anywhere in the world. As a Gold card member, we got upgraded and got club access, which is really good, full of nice hors d'oeuvres and great american breakfast. Rooms are typical Hilton, Lobby is a little bit 'too' big and uninviting. If you can get it at around 100euro/night its good price, otherwis, check out Sofitel Metropole for character.

  • Stayed April 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SamDBxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
1,681 reviews
321 hotel reviews
common_n_hotel_reviews_1bd8 647 helpful votes
4 of 5 bubbles Reviewed April 4, 2009

Have stayed at Hanoi Sheraton and Fortuna, and my first time at the Hanoi Hilton.

Picked up at the airport by the hotel car, which is a BMW 5/7 series, and you can select the ipod music, very cool.

The hotel lobby is the typical large atrium, 5-star wanna-be, a little dated look. The check-in process was decently quick. Immediately noticed there were the Mont Blanc and Dunhill boutiques, but I doubt tourists came to Hanoi for these. The Metropole has Cartier and LV, so 1 up on a non-critical service for them.

The room has the same wanna-be look. The tv is the old cathode ray type, and the remote was so worn that all the white print was missing, not good. The toilet has a very small shower cubicle and I don't envy any large sized customers. The only plus point is that I think it has better sound-proofing that most hotels in Vietnam, which is a necessity considering how all the vehicles love to use their horns in Vietnam.

The gym and pool are very shabby. They are both very small, and looks worn, not very inviting.

The hotel is located near the Hoan Kiem Lake and of course, Opera House, which is nice. It is also close to quite a few decent art galleries, if you're into this sort of thing. I still find Hanoi and HCMC very noisy cities with thousands of bikes trying to run you down at every opportunity, so all these walk-abouts are pretty stressful.

  • Stayed April 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed April 2, 2009

I stayed at the Hanoi Hilton Opera in Feb 2009 and found the location to be fantastic. It is an easy cab ride to the airport (30-40 minutes), West Lake and of course the old town. The walk to the lake takes 10 minutes then another 10 minutes to the old town.

In terms of the hotel itself, I had no complaints - rooms were a good size and clean. But there is nothing unique or amazing or particularly incredible about it. You would not be disappointed by a stay here but it's nothing special. Breakfast was the same - ok but nothing special.

The concierge wasn't very helpful and recommended some sub-par restaurants so you're better off using Tripadvisor or asking the locals.

  • Stayed February 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mplus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
129 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed March 22, 2009

I'm not a great fan of Hilton's at the best of times, but after staying at the Shangri La in Beijing and Hong Kong, it was very obvious that Hilton is not up to the same standard. The decor is shabby, the room could be an Ibis room. The price however is the same as a 5*. The service is good though, and the food not bad either. The gym is tiny, so is the pool. Wouldn't stay again for this price! Expensive services too... internet is not free.

  • Stayed March 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
147 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed February 28, 2009

Outstanding hotel as one would expect from a major property of a large hotel chain. Great service, nice property. Rooms are good-sized and kept very clean. The staff are eager to please and exhibit a high degree of English fluency. Has a nice fitness center and a nice pool. Restaurant is good, if not outstanding.
Hotel is centrally located with many restaurants and stores nearby. Close to the Old Quarter and not a too long walk to the Hao Lo prison and other museums near it.
Has an Exotissimo tour desk. My understanding is that this is a very high end tour operator. Their tours were great (I took three while in Vietnam), but also expensive, although not over-priced in my estimation.


NB: email the hotel to arrange for an airport pick-up in a hotel car. This is worth the price, especially if this is your first trip to Hanoi.
Overall, an excellent choice and no complaints, not even a quibble.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Davidwatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hanoi Opera

Property: Hilton Hanoi Opera
Address: 1 Le Thanh Tong St., | Hoan Kiem Dist.,, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Hanoi
#34 Business Hotel in Hanoi
#36 Spa Hotel in Hanoi
#43 Family Hotel in Hanoi
#51 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Hanoi Opera 4.5*
Number of rooms: 269
Official Description (provided by the hotel):
Centrally located in Hanoi's elegant French Quarter, the Hilton Hanoi Opera hotel is a short walk from the famous Old Quarter and the city's bustling business district. Recently awarded 'Best Business Hotel in Hanoi 2010' and voted 'Vietnam's Leading Hotel for five consecutive years at the prestigious World Travel Awards, the Hilton Hanoi Opera hotel is a landmark in the city. ... more   less 
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Also Known As:
Hilton Hanoi Opera Hotel Hanoi
Hanoi Hilton

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