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“Luxury hotel, luxury excursion”
5 of 5 bubbles Review of Hilton Hanoi Opera

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Hilton Hanoi Opera
Ranked #88 of 578 Hotels in Hanoi
Certificate of Excellence
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Luxury hotel, luxury excursion”
5 of 5 bubbles Reviewed January 12, 2013 via mobile

We stayed at hotel for our honeymoon vacation, it was surprisingly great, our room was almost luxury with incredible & modern facilities. They had Chinese restaurant that we could reserved a great dinner, with 10% off for Massage service. The great excursion operator who helped us to reserve a great and luxury trip to Halong Bay on Pelican Cruise. Location of hotrl was extremely lovely and excellent where we could find out some great coffe like Paris Deli and HD hightlight as well. Would stay here for Honeymoon vacation was greatly amazing!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SSS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (265)
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English first
Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

Spent 4 nights in at the Hilton Hanoi Opera House for the New Year.

Being a Diamond member, I was upgraded to a spacious corner suite at check-in. Apart from the need of our passports and credit card, the check-in was fairly speedy, that's a plus after an early morning flight to Hanoi. We were shown our rooms by the desk manager. All the amenities one would expect from a Hilton hotel is there. On top of that, we had a plate of fruits and a personal message from the GM. The room was clean and looked newish. The biggest downside was that there were only two free power points and both of them were situated on the side of the desk in the living room end of the suite - none on the bedside table. That's not very convenient these days when one use one's phone as an alarm clock.

The washroom had separate stalls for the toilet and the shower. There was a separate bath if one wanted to indulge in one. There were the usual toiletry items near the basin. There were also two complimentary plastic bottles of water as the tap water in Hanoi is not potable. In the cupboard just outside the washroom were two sets of bath robes and slippers.

The room was on the 4th floor of this 7-floor hotel. It was very quiet even though there was a huge (and I mean huge) New Year's celebration with a live bands with massive speakers at the square just round the hotel. There was not much of view as it looked into a quiet side street and trees. The 5th to the 7th floors of the hotel is reserved for the Executive floor.

The Executive Lounge was on the 7th floor. Quite spacious. Breakfast and cocktails are served there, though we didn't spend much time for the latter there. Breakfast in the lounge was fairly decent with hot and cold foods. One can also order eggs to your taste there. However, I find that breakfast in the restaurant on the second floor much better in terms of selection where they also make available the Vietnamese Beef Pho at breakfast - excellent!

The concierge service at the reception was very good. When we asked, they recommended an excellent massage spa 5 minutes from the hotel as well as a great restaurant 2 minutes walk from there so that we could eat after the rub down. They made the bookings for us so that by the time we arrived, they were expecting us. I have to say that some of the members of the reception was very much on the ball as they always step out from behind their desks to ask if they could be of service. They offered to call our tour agent as the bus they sent was a tad late (traffic in Hanoi can be a nightmare). However, we did have minor "lost in translation" moments with one gentleman, when we tried to get a taxi to get us to a grocery shop to buy some Vietnamese rice paper to make spring rolls - we got a tour of the old city instead!

But all in all, I would return to this hotel despite many boutiqueish hotels in the Old Quarter itself. It may be a 5min taxi ride there from Hilton but one doesn't feel that claustrophobic in the French Quarter than the narrow streets of the Old Quarter. And taxis are cheap! Just need to spot the good ones.

Room Tip: Stayed in room 415 which is a corner suite. This however is not their largest suite though.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnKWHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, January 25, 2013
Dear JohnKWHo,

Thank you for your detailed and gracious comments about your recent stay at the Hilton Hanoi Opera.

I am very happy to read that we met with your expectation especially as a Hilton Hhonors Diamond Member. Please rest assured that your detailed comments will be shared with our team and which I am sure will serve as an encouragement to us all as we continuously strive to improve the quality of our services.

We all look forward to being able to welcome you “back home” as and when your travels bring you back in this direction.

Until time permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2013

This was my first stay at the Hilton Hanoi Opera. The staff went out of their way to make it a great visit. Accomodations were excellent. Breakfast selections at the Ba Mien Terrace were very good. One area that needs an upgrade is the fitness center. It is sparsely equipped, and only provides a small space with 1 bench for free weight exercise.

Room Tip: My room on Executive floor was well maintained, clean and quiet. Staff were very attentive to assis...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, January 15, 2013
Dear Frank N,

Thank you for taking a moment to share your experience after your first stay at the Hilton Hanoi Opera.

I was delighted to note that you enjoyed your overall experience while staying with us. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

On a separate note, I would like to take the opportunity of appraising you of the fact that our Fitness Center within the hotel is currently under review so that we are better able to serve the needs of our discerning travelers.

I do hope that we will have the opportunity of being able to welcome you back “home” upon your next visit.

Until the occasion permits.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
open2some
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Stayed here for 4 nights when we visited Hanoi and Ha Long Bay. With being a gold Hilton hons member we were upgraded to exec floor which gave us complimentary breakfast and drinks in the evening. These were all severed by pleasant well dressed staff.

The hotel is very clean and has a number of very good restaurants within it. Foyer is stunning. It has a gym and small pool which was very rarely busy.

The hotel is right in the middle of the city and is in walking distance of many of the tourist attractions. It is also close to some excellent restaurants.

The question is would I stay in this hotel again... Yes tomorrow :0)

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank open2some
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, January 15, 2013
Dear open2some,

Thank you for your most generous review subsequent to your recent visit to Hanoi.
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. While we strive hard to exceed the expectations of our guests and it is always a delight to receive such positive comment.

Once again, thank you for staying with us and we are looking forward to welcoming you back “home” in the near future.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Beautiful building next to the opera house. Expensive but a nice oasis after suffering a drive though downtown Hanoi. I had exec upgrade as gold card member so free access to the lounge with food and drinks. The Hilton is in the better part of an ugly city with many similar hotels nearby, however you do pay a premium to have a drink there. A glass of wine in the Novotel was £9 in supposedly one of the worlds poorest country's.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alerhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, January 15, 2013
Dear Alerhunter,

Thank you for taking the time to write a Trip Advisor response after your recent visit.

I am delighted to hear that you found our hotel to be “beautiful” and that we were able to upgrade your to one of our Executive floor rooms with complimentary access to the Executive Clubroom as a Hilton Hhonors Gold member.

We all look forward to being able to welcome you “back home” as and when your travels next bring you in this direction.

Until the opportunity permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
160 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed December 30, 2012 via mobile

A very good Hilton property. Located next to the Opera house, in upscale part of Central Hanoi. 10 minute walk to Hoan Kiem lake. Friendly and helpful service, though concierge could have had more recommendations on restaurants with Vietnamese cuisine. Hotel has negotiated a fixes rate of 350 VND with taxis for trips to the airport. Overall, a hotel I would stay in again if I visit Hanoi.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit_and_Alex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, January 15, 2013
Dear Amit_and_Alex,

Thank you for your gracious comment on this website.

I am delighted that you found our location to be a convenient with easy access to the famous Hoan Kiem lake. I am also happy to read that you had a positive impression on the helpfulness and friendliness our Team members. Thank you for the comment about enhancing our Concierge knowledge.

Feedback is always important as it is a vital way of reviewing the level of service and facilities that we provide our guests so as to make improvements.

We do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Hanoi.

Until the opportunity permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 23, 2012

We spent three nights here in December 2012. The location is superb, and the Hotel has a beautiful architecture, which pleasantly sets it apart from many other Hiltons, which tend to look bland and exchangeable.
Our room - standard floor, standard room, no extras whatsoever - was surprisingly large and well appointed. However, there were a couple of disappointments: For 200 USD a night, we would have expected a complimentary W-LAN access in the hotel room - particularly in W-LAN-crazy Vietnam where even the gasoline stations have one - , or at the very least a complimentary online connection. Neither was provided; we were made pay an additional 13 USD per day for a not-very-high-speed connection.
The second shortage was that they did not provide cotton swabs in their bathroom kit. I gladly acknowledge this is only a very minor point, but still a bit hard to explain at that price.

Room Tip: I would try to get a room with an Opera view. Ours went to the opposite side and the view was rather...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oshinobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, December 28, 2012
Dear Oshinobi,

Thank you for taking the time to write a Trip Advisor response after your recent visit.

As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience in terms of our product offering. I was however delighted to note that our location, beautiful architecture and the large standard deluxe room were more to your liking. For your information, we do provide complimentary WiFi in all public areas of the hotel, including the restaurants’ and as a Gold & Diamond Hhonors Member – internet would be complimentary.

Oshinobi, despite your disappointment on this occasion, I hope that we will have the opportunity of welcoming you back to the Hilton Hanoi Opera at some point in the future; so that I may personally handle your reservation request and requirements as and when you next have reason to visit Hanoi.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Hanoi Opera

Property: Hilton Hanoi Opera
Address: 1 Le Thanh Tong St., | Hoan Kiem Dist.,, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Hanoi
#34 Business Hotel in Hanoi
#36 Spa Hotel in Hanoi
#43 Family Hotel in Hanoi
#51 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Hanoi Opera 4.5*
Number of rooms: 269
Official Description (provided by the hotel):
Centrally located in Hanoi's elegant French Quarter, the Hilton Hanoi Opera hotel is a short walk from the famous Old Quarter and the city's bustling business district. Recently awarded 'Best Business Hotel in Hanoi 2010' and voted 'Vietnam's Leading Hotel for five consecutive years at the prestigious World Travel Awards, the Hilton Hanoi Opera hotel is a landmark in the city. ... more   less 
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Also Known As:
Hilton Hanoi Opera Hotel Hanoi
Hanoi Hilton

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