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“Opera”
Review of Hilton Hanoi Opera

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Hilton Hanoi Opera
Ranked #93 of 591 Hotels in Hanoi
Certificate of Excellence
Bangkok, Thailand
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Opera”
Reviewed September 10, 2012

Stayed here yesterday on business. The hotel feels a bit dated although is only about 12 years old. Staff were friendly and efficient and tried their best.
Function facilities were good and were managed professionally.
Buffet lunch was excellent
Stayed in a standard room and was a little disappointed. Room was a little musty because of the carpet. Bathrooms had been upgraded and were clean and functional.
A very strong point for this hotel is the location. If on a budget and you are touring Hanoi then this hotel is very good.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank applesanddiamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear Applesanddiamo,

Thank you for choosing to stay with us at the Hilton Hanoi Opera and for taking the time to share your warm and insightful comments.

I am delighted to hear that you found our location, service and the attitude of our Team Members to be in line with your expectation.

I look forward to welcoming you “back” to the Hilton Hanoi Opera in the not too distant future.

Until then,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (275)
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English first
Bangkok, Thailand
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 9, 2012 via mobile

I booked room at executive floor. It was not much more expensive than the "average room", but worth it. Breakfast room was nice, not crowded. Very good selection, both Asian and western food. I usually have western breakfast, but this time I decided to try the Asian selection, and did not regret. Really delicious. On a la carte menu large selection eggs, frenc toast, pancaces, Hanoi Pho. I tried Hanoi Pho, really tasty!

Room comfortable, large desk, soft enoght bed. Shower and bath tub.

Gym and swimming pool quite basic, but found everything I needed.

Staff frienfly and professional, spoke good English.

Only complaint I have is the meeting room facilities. Audio system was not working properly. It made horrible sound. Hotel staff should have checked this before hand.

Stayed September 2012, traveled on business
Helpful?
Thank KathyMing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear KathyMing,

Thank you very much for your kind comments subsequent to your recent stay at the Hilton Hanoi Opera.

It is nice to hear that you generally enjoy your stay in one of our Executive rooms and thank you for your detailed comments and impression on the food and professional approach of our Team. Please rest assured that your compliments will be shared with all of our Team members.

We do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Hanoi.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 5 Contributor
85 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 7, 2012

Though I booked for three nights, I only stayed for one as I had a bad impression of this Hilton standard. The hotel really needs a big deal of renovation. It looks very old and dirty with low attention on maintenance. Staff are not friendly. Well, as I experience so far Hilton staff dont seem to have service mind anyway. Need serious training to improve services. The room is spacious with traditional interior design. In-room amenities are very premium. Breakfast is lack of choices. Not sure whether its is weekday so they just prepare less choices. The hotel location is around 1 hr away from the Noi Bai airport. The peed limit of 60 kms/hr making it time consuming for short distance. Though it's near a centre of the city which may require around 15 min walk to a lake and a town.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TONY_TravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear TONY_TravelLover,

Thank you for taking the time to post your review on this website following your recent visit to Hanoi.

As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your recent stay experience. Please rest assured that your feedback has been taken up most seriously to ensure a through refresher training is under taken with all Team Members concerned, so that we may enhance our service standards and improve our offer.

Once again, thank you for your candid feedback which has enabled us to monitor and improve our service standards. We would like to have another opportunity to re-build your confidence and therefore provide to you the Hilton standard of service that you have come to expect of Hilton Hanoi Opera.

Please feel free to make contact with my office directly so that I may assist in co-ordinating your reservation requirements as part of your future visits.

Until the opportunity permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 6 Contributor
153 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 7, 2012 via mobile

We had 2 stays here in the past 2 weeks, both times in an executive suite.

The rooms were clean, comfy and well appointed with lovely flowers and fruit. One of the outstanding features was the wonderful bathroom and especially wonderful toiletries which I really appreciated.

The exec lounge was great and we really enjoyed evening drinks there, great to meet some interesting fellow travellers, as well as chill out breaks between arduous sightseeing in steamy Hanoi.

We stayed at other 5star places in Vietnam and Hilton is the real deal, whilst some might deride the "sameness" of the Hilton experience, it was that same high standard, well trained staff and understanding of the needs of western travellers that make Hilton a stand out. We will be back.

Stayed September 2012, traveled as a couple
Helpful?
Thank perthtravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear Perthtravellor,

Thank you for your TripAdvisor comment, with reference to the Hilton Hanoi Opera.

I am happy to hear that you had an enjoyable stay in our Executive Suite. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive comment. Thank you.

We look forward to welcoming you “home” upon your return to Hanoi in we hope, the near future.

Until your travel permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Level 5 Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 5, 2012

The hotel is charming, but you can tell that it needs a facelift. The room that we were in smelled musty and like mildew was lurking behind the wall paper. We discovered the mildew was probably due to the fact that when it rained, the room leaked around the window area. However, the fact that the staff were helpful and very nice managed to help overlook the other things. Overall, the hotel is not that terrible, but it could use improvement.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear Tracy C,

Thank you for taking the time to write a response after your recent visit to the Hilton Hanoi Opera.

I am also happy to read that you found our hotel to be charming and that you had a positive impression on the helpfulness our Team members. Please rest assured that your feedback with respect to the room condition has been shared with our Executive Housekeeper so that we are able to remedy any concerns that you may have especially in light of the high humidity levels often experienced at this time of the year.

Once again thank you for your feedback as it is a vital way of reviewing the level of service and facilities that we provide our guests so as to make improvements.

I hope that we will be able to welcome you back to the Hilton Hanoi Opera in the near future.

Until time permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grand rapids, mi
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 4, 2012

We had a nice, comfy 2 room suite. Nice hotel decor, but staff not very eager to help out. The staff at the executive lounge were very attentive and ready to help out on any way they could. Executive lounge desk staff were very nice and knowledgeable.

Front desk personnel not very helpful, wanted to exchange some money but they told us that they could only give us the equivalent of $40. Unfortunately the weather was not the best during the 2 full days we were there and I was in need of an umbrella. Went to the front desk to ask for one but they did not have anymore did not offer an alternative.

Had stayed at another Hilton hotels around the world were the staff was wonderful and went above and beyond their duties did not find it here though! Need to have more customer service oriented employees.

Restaurant buffet choices were very good with a variety of food to delight anyone's palate.

Room Tip: Very good room available on 3rd floor.
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reinamaga3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear Reinamaga3,

Thank you for submitting your review on Trip Advisor subsequent to your recent stay at the Hilton Hanoi Opera.

I am disappointed find that you were not completely satisfied with your recent stay experience. Please rest assured that your feedback has been taken up most seriously to ensure a through refresher training is under taken with all Team Members concerned so that we may enhance our service standards and improve our offer.

Despite your disappointment on this occasion, I hope that we will have the opportunity of welcoming you back to the Hilton Hanoi Opera at some point in the near future.

Until the opportunity permits,

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
2 reviews
Reviewed September 2, 2012

We stayed in one of the executive rooms which gave us access to the executive floor on Level 7. I would recommend paying the extra to stay in an exec room, as the service and additions are well worth it. These include free breakfast in executive lounge, drinks and canapes from 6pm (great pre-dinner snack before heading out to face the traffic!) and exceptional check in and overall service.

The hotel's location is OK - next to the Ha Noi Opera building. Its a 10 minute walk to the lake and 15-20 minutes to the Old Quarter - some reviews suggested it was closer than this.

Food in the restaurant was very high standard, especially the local dishes, but on the expensive side.

Pool area and gym was good - it would only take a little investment to make it wonderful - such as making the pool area a little more premium with a few more chairs and tables and plants, cushions on the loungers etc. But again, the service was excellent from the pool and gym staff.

Overall, very good, but would recommend the exec rooms.

Room Tip: Pay the extra for an executive room
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adamjwade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHanoiOpera, General Manager at Hilton Hanoi Opera, responded to this review, September 16, 2012
Dear Adamjwade,

Thank you for your kind comments on this website.

I was delighted that you had an enjoyable stay in an Executive room along with the Club room benefits and services. I was also very happy to read that you found our location to be convenient for the Old Quarter and enjoyed our outdoor swimming pool. Thank you for your further suggestion on our pool area.

I look forward to welcoming you all back to the Hilton Hanoi Opera very soon.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Hanoi Opera

Property: Hilton Hanoi Opera
Address: 1 Le Thanh Tong St., | Hoan Kiem Dist.,, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Hanoi
#34 Business Hotel in Hanoi
#36 Spa Hotel in Hanoi
#43 Family Hotel in Hanoi
#51 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Hanoi Opera 4.5*
Number of rooms: 269
Official Description (provided by the hotel):
Centrally located in Hanoi's elegant French Quarter, the Hilton Hanoi Opera hotel is a short walk from the famous Old Quarter and the city's bustling business district. Recently awarded 'Best Business Hotel in Hanoi 2010' and voted 'Vietnam's Leading Hotel for five consecutive years at the prestigious World Travel Awards, the Hilton Hanoi Opera hotel is a landmark in the city. ... more   less 
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Also Known As:
Hilton Hanoi Opera Hotel Hanoi
Hanoi Hilton

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