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“New Year in Hanoi!”
Review of Pan Pacific Hanoi

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Pan Pacific Hanoi
Ranked #81 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed March 5, 2014

We arrived at Sofitel Plaza on 31st of December and we booked our seats for the New Year celebration - it was a nice venue, with pleanty of well prepared food, with good wine and a lot of animation, The hotel comply with all the Sofiel high standards, has extremely large rooms with lovely view twards the lakes, professional staff and excellent quality food either is at beakfast, lunch or dinner. We'll highly recommend as very good value for money.

  • Stayed: December 2013, traveled as a couple
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Thank Adrian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 13, 2014

Dear Adrian G.,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi as your new year celebration venur and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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880 - 886 of 1,854 reviews

Reviewed March 4, 2014

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Sofitel.com
Thank Fred K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 4, 2014

  • Stayed: February 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Sofitel.com
Thank Nick L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 4, 2014

We arrived after a delayed flight (36 hours - thanks Malaysian Airlines) and only had one night instead of 2 in this lovely hotel. We were keen to make the most of Hanoi itself but the hotel was amazing - easily the most comfortable I have stayed in and the breakfast choices rival any I have eaten.

Definately a recommended stay.

  • Stayed: November 2013, traveled as a couple
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Thank 43-OTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 13, 2014

Dear Guest,
Bonjour,

We very much appreciate your comments regarding your stay at the Sofitel Plaza Hanoi. It is always a pleasure to receive positive feedback.

It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.

We hope to welcome you back to Sofitel Plaza Hanoi for another Magnifique journey in the near future.

Regards,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Sofitel.com
Thank hangluyuan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 12, 2014

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Reviewed March 2, 2014

Front service is excellent!
Masserge service is excellent!
Breakfast is good. But everyday menu is same......
Pool is not so bad, But somthing trash is in pool......
The lobby is good. But Tea is just a little expencive!

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Sofitel.com
Thank Akihisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 12, 2014

Dear Akihisa,
Bonjour,

Warm greetings from Sofitel Plaza Hanoi!

Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi.

I will pass on your kind words to the team as it will certainly motivate them to keep up their good work.

We appreciate your comments and hope to have an opportunity to welcome you back to our hotel in the near future.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

Stayed for 3 nights in club rooms.7 couples. Excellent rooms and club service was just fantastic. We checked out after2 nights to go to Halong Bay.took only overnight bags and left luggage back in the hotel. Came back next day and were given same club rooms with luggage already placed in all rooms!!! Marine Parrot-Guest Relations Manager was available 24/7 to guide us for everything from dining to shopping,excellent breakfast and evening happy hours were most enjoyable with best of scotch and wines. Special snacks were made for us since most of us are vegetarians.Special Thank you to our hostesses in the lounge....Ha,Hoa and Thao.They made sure that there was never an empty glass. Always ready with wine bottles.

Genearal Manager Antoine Lhuguenot made us feel very comfortable and stopped by to make sure that we were taken care. Thank you. Highly recommend this hotel for clean and nice rooms,excellent staff and fantastic service.

  • Stayed: February 2014, traveled with friends
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Thank Kamalesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded March 1, 2014

Dear ShahK,
Bonjour,

It has been a great pleasure to welcome you and your friends at the Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. We are delighted that you had a memorable experience in Hanoi and particularly value our hotel.

It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.

We hope to welcome you back to Sofitel Plaza Hanoi for another Magnifique journey in the near future.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Hanoi
#20 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range: $111 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Official Description (provided by the hotel):
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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