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“Warm welcome”
Review of Pan Pacific Hanoi

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Pan Pacific Hanoi
Ranked #83 of 580 Hotels in Hanoi
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Warm welcome”
Reviewed October 3, 2013 via mobile

The rooms were nice except for a bathroom in standard rooms, need to be shut completely but the way they design is like half way closed so it gets wet on the floor I mean "flooding" on the tiles. Please change! I was very disapponted, not enjoying taking a shower. Roof top bar was great. I enjoyed the lobby lounge the most! Great food good drinks and nice music (piano).

Stayed September 2013, traveled with friends
Helpful?
Thank Tnn516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, October 23, 2013
Dear Tnn516,

Thank you for your comment. We are delighted to hear that you enjoyed the ambiance and service at our Summit Lounge and Songhong Bar. Your satisfaction is always our utmost desire.

We would also like to thank you for the additional comment regarding our bathroom which has been passed on to the engineering team. Please accept our sincere apology for any inconvenience caused.

We appreciate you sharing your experience with us and hope to welcome you back soon.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
129 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed October 2, 2013

This hotel is well located overlooking the famous West Lake in the heart of Ha Noi. It is about 20 years old, and the rooms are a little smaller and old fashioned than might be expected of a Sofitel brand.

The bedroom had a great view over the lake from the work-station. The bed was very comfortable with fresh linen. The wifi was not good, but staff quickly installed a booster and it was fine from then on. It is free for Accor members.

The bathroom was small and laid out mainly in pink marble. The bath was not new and was marked or stained. It was, however, very comfortable with a good flow of warm water.

The food was very good. At breakfast there was the luxury of passion fruit juice as an alternative to orange. They also provided a “detox” drink of fresh vegetable juice- very refreshing. The bread was freshly baked and up to the Sofitel standard. Room service was efficient and the quality of the food was very good indeed. Congratulations to all the chefs and cooks in the hotel. They clearly are well trained and the operation is well managed, producing very good dishes approaching the quality of flavour that you get in some of the best French eateries.

The gym has two sections. An aerobics rooms with running machines, situated next to the swimming pool. There is also a room for upper body work. Both are well maintained and have all the equipment needed for a good work out.

Staff service quality is excellent.

Overall, I would strongly recommend staying in the Sofitel Plaza. In all the things that really matter they work to the highest standards at very reasonable prices.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nemo149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, October 22, 2013
Dear Nemo149,

Thank you so much for your kind words! As we strive every day to create magnifique stays for our guests, I am so happy we were able to accommodate and provide you with such experience. Your comments help our staff understand that their hard work is not going unnoticed and it is a joyful moment passing your reviews on to them.

We thank you again for sharing your experience and look forward to welcoming you back soon to Sofitel Plaza Hanoi.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 29, 2013

Great location, very friendly staff. I upgraded to a club level room, great food at the breakfast and drinks each afternoon! The rooms are of good standard, clean comfortable and good value. I stayed 4 nights for a business conference. I would recommend this hotel for anyone considering a short or long stay. I look forward to staying here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seckers_uae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, October 22, 2013
Dear Seckers-uae,

Thank you for taking time to share your experience at Sofitel Plaza Hanoi. We are delighted to hear that you enjoyed your stay with us. It gives us great pleasure to take care of our guests and make them feel happy.

We look forward to welcome you back soon and hope that your next visit with us will be just as pleasing.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
1 review
Reviewed September 26, 2013

We spent two wonderful weeks in Hanoi, the Sofitel was in a very good location. We got upgrade to the club floor on the day we arrived. The gym was great and there is a bar on the roof which gives great views of the city when it is not raining that is.

The food was excellent, because we had the club floor we had access to both the club lounge for breakfast and the buffett, the only problem was stopping ourselves from eating.

The all staff were excellent always keen to help with the directions and advice on thing to do. The girls on the club floor were especially friendly and helpful, especially Thruo or Thoa (I hope I have spelt her name correctly) who was great when my wife had a severe migraine on top of that she seemed to know where all the best local places where to eat at.

I would recommend anyone planning a trip to Hanoi to spend at least one or two night there.

Room Tip: Try for a view of the west lake. Higher up is better because of traffic noise.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Will_Overseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, October 24, 2013
Dear Will_Overseas,

Thank you for your kind words! We are so glad to hear that you enjoyed your stay with us. At Sofitel, our team always thrive to create magnifique memories for each and every guest. Your compliment will be such an encouragement to them, letting them know that their work is not going unnoticed.

Once again, thank you for staying with us and we look forward to welcoming you back during your next visit.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taree, Australia
Level Contributor
198 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 26, 2013

We were upgraded to a Junior Suite which has a fantastic view over the lakes. A deep and very long bath makes for a very relaxing soak after a day of sightseeing. Can't comment much about the location as we have someone pick us up in the mornings. Nor about the value as we dealt with an agent. The facilities are all we could expect. Good food in the restaurant, clean room with Lanvin toiletries, an excellent bar on the top floor and wonderful staff.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WandaSandhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, September 26, 2013
Dear WandaSandhills,

Thank you for taking the time to write such a wonderful review of the Sofitel Plaza Hanoi! It is always nice to hear when our guests have an enjoyable experience. Positive reviews help our staff to know that their hard work is not going unnoticed and it is always exciting to be able to share these reviews with them.

Thank you again for sharing your experience with us and look forward to the opportunity of welcoming you back soon in Hanoi.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed September 24, 2013

I spent three nights at the Sofitel Plaza on business and I simply could not find fault with any aspect of the stay. My suite boasted a stunning view out over the water, and was spacious and magnificent; the food was excellent; the pool was lovely and, above all, the service was flawless. Special mention must go to Ms Oanh, Linh, Nhung, Tu and Hoan. Thanks for such a wonderful stay guys. I will definitely be back. David Hytner

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, September 25, 2013
Dear David H,

Thank you very much for taking the time to write such a great review of our property! As we strive every day to create magnifique stays for our guests, I am so happy we were able to accommodate you and provide you with that experience. I will pass on your kind words the team, and I am sure the compliment will certainly serve as an encouragement to them in keeping up their good work.

We thank you again for sharing your experience and look forward to welcoming you back in the not too distant future.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 22, 2013

My husband and I spent 2 nights at the Sofitel Plaza. We had upgraded to the Club Level, a great value because it includes wifi, breakfast and happy hour in the evening. As soon as we walked in the door we were taken to the club level lounge to check in and immediately offered a drink.The staff there was so welcoming and professional. Especially guest relations manager Marine Parrot. The desk in the lounge is staffed with knowledgable employees who will recommend restaurants, sightseeing and tours. The people we dealt with Ms. Phong, Ms. Thao and Ms. Ha were top notch. Also, they all spoke excellent english. The General Manager, Antoine Lhuguenot was in the lounge one evening and he was extremely pleasant and also offered many suggestions. This was our first stay at a Sofitel property and it will now be at the top of our short list of hotel chains we look for in our travels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank AKR_58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, September 24, 2013
Dear AKR_58,

It was a great pleasure welcoming you at Sofitel Plaza Hanoi. I am happy to hear that you have enjoyed your stay, especially with our Club Sofitel benefits. Our staff work exceptionally hard to make sure that every guest feels special, and it is nice to hear that they went beyond your expectations.

We thank you very much for staying with us and look forward to the opportunity of welcoming you back soon.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Hanoi

Property: Pan Pacific Hanoi
Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 100000, Vietnam (Formerly Sofitel Plaza Hanoi)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Official Description (provided by the hotel):
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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