We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The Most Recommended Hotel in Hanoi”
Review of Pan Pacific Hanoi

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pan Pacific Hanoi
Ranked #83 of 580 Hotels in Hanoi
Certificate of Excellence
Baltimore, Maryland
2 reviews
“The Most Recommended Hotel in Hanoi”
Reviewed August 29, 2013

If you want to spend a few days or more to holiday in Vietnam, Sofitel Plaza Hanoi is probably the best choice for stay. Strategic location in the center of hanoi, make us become easier for get access to anywhere. The rooms are modern, spacious and with a lot of facilities to make every guest feel comfortable stay there. Very friendly staff make the service at this hotel to be perfect than others hotel. You can also enjoy a variety of cuisines and especially delicious cuisine vietnams. The offered price is relatively affordable for a hotel with great facilities and services. We are really very satisfied and comfortable with this hotel.
If you visit or vacation to Hanoi recommended to stay there.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bokong_Sapi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, September 2, 2013
Dear Bokong_Sapi99,

I very much appreciate your comments regarding your stay at Sofitel Plaza Hanoi. I am happy to hear that you had a great stay at our hotel, and you really enjoyed the services from our team. Your satisfaction is always our utmost desire.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,691 reviews from our community

Traveler rating
    892
    579
    160
    43
    17
See reviews for
219
644
117
436
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2013

We sadly only stayed one night in this beautiful hotel.

The staff were exceptional! So very friendly and super helpful.

The room was exquisite. We got a free upgrade and were situated on the 17th floor with a view of the stunning lake and never ending skyline of the city. I thoroughly enjoyed the fine details that weren't overlooked. I couldn't believe how much they had to offer, everything from a 7 option pillow menu, complimentary shoe cleaning and slippers laid out on a mat beside the bed.

I you ever get the chance to stay here, take some time to explore the hotel. We were delighted with the little unexpected surprises we found!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 30, 2013
Dear Erin C,

Thank you very much for taking the time to write such a fantastic review of our property! I am so glad that our team were able to go above and beyond your expectations and provide you with the kind of exceptional service we pride ourselves upon! I will pass on your kind words to the team as it will certainly motivate them in keeping up their good work.

We look forward to seeing you when you come back to the area and please feel free to contact us for any future reservations.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 24, 2013

A hotel is located at the center of Hanoi, it's easy to access to any tourist place and a hotel restaurant in a ground floor are excellent for breakfast, lunch and dinner. A hotel staffs are good service mind and politely. A hotel amenities are complete and very good.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zhenzhen2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 26, 2013
Dear zhenzhen2013,

It was a great pleasure welcoming you at Sofitel Plaza Hanoi. I thank you for your kind feedback and your special mention of our service as well as our Brasserie Restaurant.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
99 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 24, 2013

This is a good venue for a short stay in this very vibrant city. Clean well equipped rooms, most with views over the city including over the nearby lake. The public rooms are very nice and the breakfast is first class. All the staff are friendly and efiicient. English is spoken fairly well unlike many outside restaurants etc in the city suggesting that this is a requirement to work here. The beds are extremely comfortable and much better than average.
I have stayed in the Hilton next to the Opera in. Hanoi and the Sofitel is much better.

Room Tip: Go as high as possible for the view.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 26, 2013
Dear mbodyLondon,

Thank you for taking the time to share your experience from your recent stay at Sofitel Plaza Hanoi. We know you had many choices when you travelled to the city and we really appreciate that you chose to stay with us.

Thank you for acknowledging so many positive elements of your stay; particularly our guestrooms, the quality of our breakfast and the efficient service from our team. It is always a great pleasure to make all of our guests happy.

We look forward to the pleasure of welcoming you back in the not too distant future.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 23, 2013

We joined the grand prix of Starlight Cruise in Halong bay at Sofitel Plaza hotel. We were really satisfied with hotel's service. The staff at meeting room were very useful and enthusiastic. The gala was held professionally but there's a minus point on the dinner. Maybe the dishes were not suitable for my taste so that I don't like them. Finally, We still appreciate the luxury Sofitel Plaza with execillent service.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MsJennyLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 28, 2013
Dear MsJennyLe,

It is so great to read that you enjoyed your stay with us at Sofitel Plaza Hanoi. It makes me very delighted to know that you were happy with the hotel facilities and especially, the efficient services from our team.

Thank you for your additional comment regarding the food which I have shared with our culinary team. Please feel free to contact Ms. Marine Parrot our Guest Relations Manager at h3553-gr@sofitel.com, so that we may assist in co-ordinating your reservation requirements as part of your future visits.

We appreciate your sharing your experience and look forward to welcome you again soon.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.8 mi away
InterContinental Hanoi Westlake
2.0 mi away
Hotel de l'Opera Hanoi - MGallery Collection
1.9 mi away
Melia Hanoi
Melia Hanoi
#65 of 580 in Hanoi
4.5 of 5 bubbles 1,734 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Sofitel Legend Metropole Hanoi
1.7 mi away
Apricot Hotel
Apricot Hotel
#68 of 580 in Hanoi
4.5 of 5 bubbles 696 reviews
2.1 mi away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#52 of 580 in Hanoi
5.0 of 5 bubbles 583 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Hanoi

Property: Pan Pacific Hanoi
Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 100000, Vietnam (Formerly Sofitel Plaza Hanoi)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Official Description (provided by the hotel):
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Agoda, Travelocity, Hotwire, Pan Pacific Hotels Group, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing