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“Brilliant place to stay”
Review of Pan Pacific Hanoi

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Pan Pacific Hanoi
Ranked #83 of 580 Hotels in Hanoi
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
350 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Brilliant place to stay”
Reviewed August 14, 2013

We have recently got back from travelling around Vietnam and stayed 2 nights at the Sofitel Plaza. Located just outside of where the "action" is on the West Lake, this hotel is top notch. Arrived at 11.30pm off our flight from the UK and were checked in quick and efficiently - had a 9th floor room. Room very clean and whilst it didn't have individual style as such, it had a good decor with plenty of storage space and seating. Nice little touches like bottled water and fruit.

Flat screen TV with decent selection of channels and the room had UK 3 prong electrical sockets.

Minibar available although we didn't use it.

Bathroom had a shower cubicle and separate bath.

Aircon worked great (and was needed!)

Buffet breakfast served in one of the restaurants downstairs and selection was wonderful, everything you need including pho.

HSBC ATM located just outside which was very handy (not many ATMs had worked for us apart from HSBC!)

Concierge/porter service really helpful.

Apparently there is a great swimming pool but regretfully we didn't find time to use it.

Lovely roof top terrace and we managed to get outside and spend half hour watching the lights over Hanoi before the rain started and we had to sit indoors. The collection of martini drinks will blow your head off! Couldn't get halfway down the drink - so much alcohol in it!

Another good point is that even when we checked out and when to Halong Bay for 2 nights, when we returned to Hanoi we were still classed as hotel guess and they let us keep our bags there for an afternoon until our evening train departed so we could explore more of Hanoi without lugging bags about,.

Overall great hotel, helpful staff and well worth considering for those with a mid to high range budget.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whitlam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 15, 2013
Dear Whitlam H,

We are delighted to read that you had a lovely stay with us at Sofitel Plaza Hanoi. It is also nice to hear that our team did their job in creating a great experience for you. Positive reviews help our staff to know their hard work is not going unnoticed and it is always exciting to be able to share these reviews with them.

We thank you for staying with us and hope to see you again in the not too distant future.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Frankfurt, Germany
1 review
Reviewed August 11, 2013

We had an outstanding stay at Sofitel Plaza Hanoi. The hotel is very nice, we had a great room with a perfect view on the lakes. The service was really good, especially from Ms Oank, Ms Huong and Ms Hoan. Dinner buffet with lobster, etc was great! We would definitely go back!!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coco L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 11, 2013
Dear Coco L,

Thank you very much for such a wonderful review of our property! I appreciate your kind words in regards to our services and facilities. As your satisfaction is always our utmost desire, it is so rewarding to know that our team did their job in creating a great experience for you. I will share your comments with our team, especially Ms. Oanh, Ms. Huong and Ms. Hoan and I am sure that this feedback will serve as an encouragement to them in continuously improving the quality of our services.

I do hope that we will have an opportunity of welcoming you back soon in Hanoi.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed August 7, 2013

This is our second day at this lovely hotel!we are very pleased with our room on the 10th floor,looking down to the lake !its very clean and they take care of us wonderfully!the food at the restaurant and the service is excellent . I have'nt tried the massage center because they don't have men therapists .it's a pity because I always have a massage daily in the evening!the girl next to the reception was so helpful and the bellboy as well to buy for us Internet cards !!the location of the hotel is unique!overlooking a big lake!dont forget to have a cocktail drink at the top floor ,with a magnificent view ....we've not tried yet the Chinese restaurant yet..

Stayed August 2013, traveled with friends
Helpful?
Thank Aristeidis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 7, 2013
Dear boy12,

Thank you very much for taking the time to write such a great review of Sofitel Plaza Hanoi! It is always nice to hear when our guests have an enjoyable experience. Your kind comments in regards to our rooms, the food and the service are much appreciated. I am so happy that you enjoyed your stay, and I do hope that you will choose the Sofitel Plaza Hanoi again the next time you are visiting Vietnam.

We thank you again for sharing your experience and look forward to welcoming you back soon.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2013

This was definitely the best room we had for our whole holiday (though we had done a basic service level tour so to be expected!). We received a free upgrade and stayed on the 18th floor which made us feel very fancy! We didn't have any difficulty with language at all. The only problem we had was a lack of good restaurants within walking distance for dinner. Maybe we didn't look hard enough but down on the lake edge at 8.30pm all we could find still serving food was a pizza place! We didn't have breakfast at the hotel due to our flight being brought forward and running out of time but it looked delicious. The rooftop bar was unbelievable and worth paying a visit to. The hotel itself was unbelievable, all the facilities were well kept and very modern. We thoroughly enjoyed our stay!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank secollins1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 4, 2013
Dear secollins1991,

I very much appreciate your comments regarding your stay at Sofitel Plaza Hanoi. I am happy to hear that you had a lovely stay at our hotel, and you really enjoyed the services from our team. Your satisfaction is always our utmost desire.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 2, 2013

Twas great to know that after a day's work a very nice, comfy bed was waiting for me. Almost did not want to go out and instead enjoy the room. My keycard had to be replaced 3 times during my stay but the attentive and courteous staff all made up for it.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommyfreelancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, August 4, 2013
Dear mommyfreelancer,

I do appreciate you taking the time to share your experience from your recent stay with us at Sofitel Plaza Hanoi. As we strive every day to continuously improve our quality of services, it is always a great pleasure to receive such positive feedbacks.

Once again, thank you for staying with us and look forward to welcoming you back soon in Hanoi.

Yours sincerely,
Antoine M. Lhuguenot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Hanoi

Property: Pan Pacific Hanoi
Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 100000, Vietnam (Formerly Sofitel Plaza Hanoi)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Official Description (provided by the hotel):
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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