You can see my other review in the Sofitel. I stay at this hotel frequently as I travel to Hanoi on business several times a year so I stay here for weeks at a time. I have read some of the other reviews about the hotel being shabby and I am not really sure what they mean. The lobby is beautiful and I have stayed in a regular room before the renovations and the room was perfrectly fine. The beds are comfortable and the linens clean. The rug was a little old but it was nothing that really stood out to me. The furniture and light fixtures were all fine. The bathrooms also fine. They are full marble tiles with adequate sized sink to place toiletries and large mirror. Some rooms will have a stand alone, glass enclosed marble-tiled shower stall, others will have the tub with shower head and curtain. The bathrooms are actually really nice and I have never had any problems with the room decor, towels, linens, plumbing, etc. either on the unrenovated regular floors or on the renovated club floors. They do have floors specifically for smokers and I did stay on one of those floors (club level) this trip and I did not smell any smoke in my room, though at times you could smell some in the hall. The first night I was on a club floor non-smoking but underneath the kitchen of the club lounge so I could hear the staff at 5 am walking around preparing breakfast above me. I quick talk with management at breakfast that morning got me a new room, still at the club level, but on a smoking floor which was fine. The renovated rooms I think are nicer. There is new decor, new LCD TV, New desk, chairs amd some paint which updates the rooms nicely. The carpets were not changed, but again I never saw a problem with the carpets. They are not high-piled plush carpets, but they have always seemed fine to me.
The food and drinks in the hotel are extremely high-priced. You can easily walk outside the hotel down the road between the lakes and there are several better alternatives. Or take a walk around the smaller lake and there are other cheaper but still good restaurants. I only eat breakfast at the hotel since it is included or occasionally room service when I get back from the office late. Every year my employer brings groups of professors from top US-research universities(UIUC, Harvard, Johns Hopkins, UCalifornia schools, University of Texas schools, Columbia, Princeton, Syracuse, etc) to work on various higher ed projects we have going on in Vietnam and we always stay at the Sofitel, club level. No one ever seems to have problems except for the occasional service issue. Quite a few of the professors get up early with their spouses and walk around the smaller lake. The Sofitel is a bit outside of the main part of Hanoi, though much quieter and of course it is really nice being by the lakes, but taxis are cheap and easy to come by to get just about anywhere and it is possible to walk to Ho Chi Minh tomb if you know how to get there. It is not a short walk but not a long walk either, though the extreme humidity and pollution of Hanoi might make it an uncomfortable walk. The breakfast is usually pretty good either at the club level or main lobby, but be warned the coffee is Vietnamese coffee which means it is thicker and much, much stronger than regular coffee, it takes some getting used to. Now Vietnamese coffee is all I drink because it has a faint chocolatey taste and it really is so good with adequate sugar and creamer, though the Vietnamese drink it only with sweetened-condensed milk. I bring kilos of it back to the states with me every trip. Overall the Sofitel is a nice hotel clean hotel. The bell staff and concierge are all wonderful and they all remember me every time I come back. I always enjoy my stay at the Sofitel and so do my colleagues and others that we bring to stay there. It's also good to remember that you are in Hanoi, not Hong Kong or Tokyo. Vietnam is still developing economically so they are not as "global" in service as a high-end hotel in the more developed Asian cities, but they do a great job and I have seen the hotel improve a lot over the years that I have been staying there so I imagine as Vietnam continues to develop and the hotels get used to the demands and needs of western tourists and business people their service will get better. I also should note I am a business traveler and while staying at the Sofitel I do see a mix of business people and tourists, though very few families with small children. A lot of airline staff stay there too as I frequently see western pilots (who fly for Vietnam air) in the lobby and elevators. And a few times heads of state from other countries (and their entourages) have stayed at the Sofitel at the same time as me. Some of my American colleagues have stayed at other similar hotels in Hanoi and like the Sofitel best. I've also heard the Hilton Opera is very nice. It is located in the central part of Hanoi right across from the Hanoi Opera house but they are higher priced than the Sofitel and would not negotiate a lower contract with us (we need government rates) so I've never stayed there though I hear it is very nice as I met some World Bank staff who were staying there (including the head of the World Bank).
- Official Description (provided by the hotel):
- Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more less
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- Also Known As:
- Sofitel Plaza Hanoi Hotel Hanoi
- Accor Plaza Hanoi
- Sofitel Hanoi
- Hanoi Sofitel