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Reviewed January 3, 2011

We stayed at the Metropole for 11 days after arriving in Hanoi. The hotel is one of the best I have stayed in so far. The staff is very attentive & service oriented. The rooms in the old wing are fabulous. I just wish the bathrooms had a lock inside. Later we got an upgrade to the Club Metropole in the New wing. Again the room was very luxurious. But the service at the Club Lounge was not as good as that of the breakfast staff downstairs which was very surprising. The bakery La Epecerie is a delight. Bamboo Bar is a good place to spend a nice evening with live music.
Now that we are living in Hanoi, hope to go to Metropole more often.

  • Stayed: December 2010, traveled with family
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Thank Sab2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2011

Our stay was wonderfull. Everything went very well! Highly recommended!

  • Stayed: December 2010, traveled as a couple
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Thank XanocaLisboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2011

There are two wings at Sofitel Metropole- the "old wing" which is the original and charming part of the hotel from 1901 and the "new wing" which is a 1970s/80's add-on. The new wing is known as the "Opera Wing".
The Opera wing needs refurbishing and is a home to bad tiles and decor from the 1980's. The standard rooms in the Opera Wing have tiny bathrooms which only hobbits could bathe in comfortably. The bathrooms feature a shower over a half size bath which will remind you of your days at university when you shared a nasty flat.
If you have to stay in the Opera wing (due to say no availability in the old wing) make sure you reserve a room on the "Club Floors" which are levels 5-7. These rooms have proper bathrooms and have been partially refurbished since the 1980's. They are decent enough overall.
You will have to put up with dated foyer and restaurant areas however in the Opera Wing. The "Asian breakfast room" is decorated like a wedding reception room from a bad 3 star hotel.
The better idea is to take a room in the Old Wing. The standard rooms have original wooden floors (as opposed to cheap floating floors in the Opera Wing) and are larger than
their equivalent in the Opera Wing.
The common areas of the Old Wing are also the only place you will want to be- they have at least retained a modicum of charm. This is the only place to eat breakfast if you want to avoid becoming depressed.
The French restaurant in the old wing offers some of the best food for tourists (unlike other terrible but much lauded restaurants in Hanoi eg. Green Tangerine, Wild Rice etc) and is worth a visit.
The salon at the hotel off the old wing foyer is strangely not part of the hotel and should be avoided by those who suffer from claustrophobia or whose name is not Frodo Baggins. It's the size of a broom cupboard and the one attendee who runs it is.. Bamboozled.
The Spa however which is located off the Old Wing pool is excellent and worth a visit and the service in the hotel is good overall.

  • Stayed: January 2011
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1  Thank BenCookNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2011

4 nights in the Old Wing.
The Hotel is a legend by itsef; therefore it is the place to go when in Hanoi (old wing). However the service (Reception, Concierge,...) should be improved to bring it to the standards of its category. There is also an unpleasnt smell coming from the kitchen.
Rooms are small buy very cosy.

  • Stayed: December 2010, traveled as a couple
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Thank Attilio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2010

First, this hotel is itself a destination. It is one of those grand hotels that has a lot going for it. However, inconsistent service levels let it down somewhat.
The hotel is THE place to stay in Hanoi. It is a wonderful place to retreat from the hustle and bustle of chaotic Hanoi.
Positive: location, old world charm, modern facilities.
Negative: patchy service (eg. concierge who carries on multiple conversations while assisting you); Internet only at an exorbitant fee, even in public areas; breakfast buffet not up to typically high Asian standards.

  • Stayed: December 2010
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Thank craig_ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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