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“Historic experience” 5 of 5 bubbles
Review of Sofitel Legend Metropole Hanoi

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Sofitel Legend Metropole Hanoi
Ranked #41 of 578 Hotels in Hanoi
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Historic experience”
5 of 5 bubbles Reviewed July 22, 2014

We only spent one night in this hotel but loved every minute from the excellent airport pick up to our drop off again the next day with complimentory coffee and fresh croissants in the car.

It was like a trip in the past but with all modern comforts.

Staff very nicely dressed and friendly. Beautiful floors and furniture, lots of details to admire and pictures to look at.

I liked the great choice in restaurants, great food French, Vietnames! italian. Lovely yet pricey boutique shops.

Nice pool area and bar, the pool is not big but the setting is lovely and good service.

I enjoyed staying here very much. Unfortunately Bill Clinton just checked out hours before my arrival...

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hester020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 23, 2014
Dear Hester020,

Thank you for so much praise in your magnifique feedback. Indeed we try our utmost to satisfy all guests requests and even beyond their expectations.

I thank you also for pointing out our highest standards of service throughout the hotel.

We truly look forward to welcoming you back soon.

Franck Lafourcade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,042 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,277)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Thai first
  • Vietnamese first
  • Any
English first
Canaan, NY
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

Hanoi is a noisy, congested, stressful city to visit (and exciting, too), so having a place to stay where everything is easy and tranquil and comfortable is a real plus. By Vietnamese standards, the Metropole is far from cheap, but it makes everything else about your stay more enjoyable. I'm a finicky traveler, but I could find nothing about this hotel -- not one toothpick -- that I could possibly rate as anything but excellent. It's just a superb, warm, beautiful place to stay. I'd fly back to Hanoi just to stay here again.

Room Tip: The old wing is by far the most quaint and historic. I prefer to stay there, because I like the peri...
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyPNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 23, 2014
Dear TonyPNY,

We would like to thank you for sharing this wonderful review regarding your stay at Sofitel Legend Metropole. It is an absolute honour to read your lovely words about my team.

We are very proud to have loyal guests just like you who are always enjoying their stay and who are looking forward to their return to The Hotel.

The entire team looks forward to having the pleasure of welcoming you back soon!

Franck Lafourcade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

We stayed in the Opera Wing in a Grand Premium Room with Club Metropole benefits as an add on to a business trip where we had stayed at the Sofitel Plaza Hanoi. We were collected from the Sofitel Plaza Hanoi in a chauffeured BMW, and the experience truly started from there - from the thoughtful touches in the car of bottled water and cool towels to the greeting at the Sofitel Legend Metropole Hanoi by our Butler, Nguyen Phuc Hung, straight to a private check-in in our room and a cool cocktail offered prior to commencing any paperwork.

Each afternoon, tea is offered in the Club Lounge, followed by evening canapés and cocktails. Breakfast was a great experience also - a choice of buffet or a la carte. Staff members greeted you by name at all times and were incredibly helpful. The hotel is close enough to venture on foot to the Old Quarter and Hoan Kiem Lake.

La Terrasse is a must for cocktails and snacks, sitting on the footpath watching Hanoi fly by on scooters was a great way to pass an afternoon - thanks to Song Patio and Quynh Anh who were so friendly and attentive. They are the reason we went back everyday!

We would also like to mention Duc, the Ambassador of History who takes the tour of the bunker under the hotel. It was a memorable experience and well worth going on the tour. Duc has an amazing way of bringing you into the story and involving everyone on the tour.

If you want to experience true luxury, stay at the Sofitel Legend Metrople Hanoi.

Room Tip: Upgrade to the Grand Premium Rooms
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scoot E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 22, 2014
Dear Scooter E,

thank you very much for your comprehensive, positive feedback!

I am glad to hear that we have provided you with outstanding levels of service throughout your stay. This will serve as an encouragement to keep on providing such standards.

We all look forward to welcoming you back soon.

Franck Lafourcade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

My husband and I stayed here for 2 nights as part of an organised tour, and were very impressed. I was unwell for most of our stay, and the hotel staff were very attentive. Our travelling companions said the breakfast was one of the best they have ever had, and all the hotel staff were very friendly and professional. The rooms are spacious, and well appointed, with very comfortable beds.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank janet g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 21, 2014
Dear JanetG,

Thank you very much for taking the time to write a review about your stay at Sofitel Legend Metropole Hanoi. We are very pleased to hear that you enjoyed your stay with us, and that you enjoyed the breakfast in our restaurant. We look forward to welcoming you back to our property again soon!

Franck Lafourcade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 19, 2014

It was such a delight to come back to the Metropole each day after exploring fascinating Hanoi in 40 degree heat. We loved the Opera Wing. The pool was gorgeous and the service immaculate at all times.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank MGOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 20, 2014
Dear MGOL,

Thank you for the feedback on your recent stay. Great that you enjoyed our our services and the swimming pool. I am looking forward to your next visit.

Best regards,

Franck Lafourcade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed July 19, 2014

This is one to keep writing home about. Our family of 6 enjoyed a total of 4 nights in this beautiful and beautifully appointed hotel. We were in Club rooms on the 6th floor of the Opera Wing and enjoyed afternoon tea and later, cocktails and canapes each day. The rooms were spacious and designed for maximum harmony and relaxation. All the staff were delightful, nothing was too much trouble. The gym, pool and spa were all excellent and we enjoyed late night snacks at the pool bar. We also took part in the tour of the hotel bunker. It was a very moving experience lead by Duc, a gentle, charismatic historian who grew up near the hotel.Thank you Duc for sharing your experiences and insights. It was a privilege we will remember always.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blusouq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, July 20, 2014
Dear Blusouq,

It has been a great pleasure and honor to meet your expectations in terms of level of services.
I am happy that you enjoy our wonderful building, great facilities and the history being retained in style and the interesting bunker tour. I am looking forward to your next visit.

Best regards,

Franck Lafourcade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#17 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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