Firstly, I would like to point out that we rarely write reviews. This must give an indication of the weight of this review!
We stayed for 2 nights at the Sofitel Legend Metropole Hanoi over Chinese New Year 2014 and were extremely impressed by the exceptional efforts of the concierge office, notably Ms Ha and Mr Tuan. On the first day we arrived, (one day before check in as we were to depart for Halong Bay and simply dropping of luggage) we asked if we might have a place to freshen up since we had just got off a sleeper train from Sapa. We were speedily given a key to a lovely room on the 3rd floor.
After departure, we realized my husband had left his wallet on the counter of the concierge. After telephoning, we were shortly informed that the Sofitel had his wallet and it would surely be returned to him.
On the second day of our actual stay there, I lost a compact Canon Ixus camera in one of the Mai Linh taxi. I was devastated at having lost all the photos from the holiday, not to mention a very good compact camera. My husband and I had pretty much written off the camera, but thought perhaps we could speak to Sofitel and see if they could help us to try to locate the camera - just in case.
The efforts of Ms Ha and Mr Nguyen Trong Tuan were absolutely exceptional. They helped us to contact the taxi company and answer all their questions, which went into a lot of detail about where the taxi had collected and dropped us. Their level of English was superb. Ms Ha communicated all this information to the taxi company and then Mr Tuan negotiated with the taxi company to come to Sofitel and deliver the camera for checking himself (the taxi company had asked us to go to their depot which was very far but he persuaded them to come to Sofitel). Mr Tuan himself checked the camera against our passport photo and then informed us of the good (not to say miraculous) news that the camera had been returned! The concierge simply told us what Good Fortune the New Year had brought us and so we were so happy to see the camera and they had done ALL the chasing for us.
In addition, on two occasions we had breakfast at the Sofitel and on both occasions the restaurant observed that I had only eaten really from the continental selection (with a few minor exceptions) and so charged only my husband for a full breakfast and me for a continental. A small gesture – but one we really appreciated!
The service by every member of staff we came across was outstanding and we appreciated the historic décor and elegance of the hotel. We very much enjoyed an evening of jazz at le Club where the small jazz trio played beautifully. We also recommend the Charlie Chaplin Martini that comes with a tasty lemon sorbet on the side! My husband was green with envy at my choice of beverage!
A word on finance. The Sofitel Legend Metropole Hanoi is, of course, expensive, but its fees are at least in line with Hanoi prices/local economy making this one more affordable than many cities would be. Typically of Sofitel, you get what you pay for and have a lovely experience! We were disappointed to find that elsewhere in Hanoi taxi drivers/ shops/ restauranters would be happy to try to charge four times what was actually a realistic price because we were tourists. Who knows if we had stayed elsewhere whether we would have retrieved our camera whose photos were priceless to us?!
We have previously very much enjoyed staying at Sofitel Macau and this stay in Sofitel Legend Metropole Hanoi simply serves to reinforce our enthusiasm for this top notch chain of Hotels.
- Official Description (provided by the hotel):
- Primary photo: La Terrase ... more less
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- Also Known As:
- Sofitel Legend Metropole Hanoi Hotel Hanoi
- Accor Metropole Hanoi
- Sofitel Hanoi
- Sofitel Metropole Hanoi
- Hanoi Sofitel