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“Calm elegance in a busy city”

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Sofitel Legend Metropole Hanoi
Ranked #42 of 588 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Calm elegance in a busy city”
Reviewed October 3, 2013

We stayed 2 nights at the Metropole and were impressed by the quality of service from "meet and greet" to hotel orientation. The room was beautiful and so comfortable as is the hotel itself. The number of eating options/drinks is excellent should you wish to remain in the hotel. We dined at Angelina (see separate review) and it was magnificent. Breakfast could be taken in 2 different restaurants, which we did, and they gave you an excellent choice of food.
We were a little disappointed by the range of pastries at breakfast given they have their own patisserie at the hotel. For the standard of this hotel, we would have liked to see a coffee machine in the room rather than instant coffee sachets.
Le Club, where we dined for lunch prior to leaving is a lovely space with great food. It was a wonderful experience in a busy city. We appreciated them giving us an extra hour checkout.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank ddiston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 7, 2013
Dear ddiston,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our food, service and location.

We look forward for your next stay.

The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Palmerston North, New Zealand
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 2, 2013

We stayed here and enjoyed ever minute.its truly a gem, you feel like you leave the world behind the minute you step through the doors.The staff were amazing so professional and charming.
I miss the Bonjour Madam as I arrived back .
The breakfast was very good especially the scrummy breads.
Our room was excellent , hope to return some day even if the traffic in Hanoi terrified me.

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank Penne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 4, 2013
Dear Penne A,

Thank you for your kind feedback.Our guests's satisfaction is always inspiring.

We are happy that the service of our team have enchanted you .

Thank you and look forward to your next visit to the Legendary Metropole Hanoi.


The Management Team
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Nicosia, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2013

This hotel exceeds even the high expectations one has from a hotel in the Sofitel chain. Everything about this hotel was very good, its location, the room (we stayed in the Opera Wing) the amenities, the restaurants. But the friendliness of the staff is something that perhaps warrants special mention. Overall, an excellent place to retreat after a day out in the "chaos" of Hanoi.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nicos N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 3, 2013
Dear Nicos N,

Thank you for sharing your feedback . We are glad you consider Metropole as the Place to Stay in Hanoi and enjoyed the comfort of our rooms and all the facilities we are offering as well as the restaurants of the hotel.

We are looking forward to your next visit.

The management team
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Hong Kong, China
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2013

Great historical hotel in a very well located part of Hanoi. Only things that lowered my opinion of it were that they were fixing the roof of the historical wing we stayed in, making it slightly noisy during the day, and that I had just recently come from Raffles in Siem Reap, Cambodia, which I enjoyed more. Overall though, a wonderful experience to stay where so many famous names have stayed and so much history has been made before. We took the free bomb shelter tour whilst we were there, which we enjoyed very much.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank rig_uh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 3, 2013
Dear rig_uh

Thank you for your feedback following your recent stay at Sofitel Legend Metropole Hanoi.

We take on board your comments on the noisy during the day. Indeed we had an extensive renovation the root of the historical wings you stayed.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

The management team
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Hong Kong, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2013

I stayed 2 nights at the Metropole, and loved every minute of it! The hotel is beautifully renovated, the rooms are tastefully decorated and well appointed, the service is impeccable, the food is delicious. Truly a world class 5 star experience. Special mention to Beaulieu, the French restaurant where we had dinner twice. All the courses we tried, including the ones offered on the Mediterranean promotion, were outstanding and worth a Michelin star in my humble opinion.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 1, 2013
Dear Rachel G,

I am delighted to read your review and thank you for taking the time to share such detailed feedback with us following your recent stay at Sofitel Legend Metropole. I am pleased to know how much you appreciated your time at various culinary delights at the hotel, and the caring hospitality offered by our dedicated team, resulting in memorable experiences being created for our guests.

Please do let us know when your plans bring you back to Hanoi.

Thank you,

The management team
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Perth, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 30, 2013

We stay at this hotel for 3 nights and couldn’t complain about anything. Everything was fabulous. You leave the bustling city behind you once you walk through the door to the hotel. I love the little lovely pool and the garden area- we actually were lucky enough to have a room overlooking this.
The staff is friendly and efficient. Wow, they even remembered my name (because I checked in too late!?) so whenever they saw me, they smiled and say hello with my name
The thing that surprised me is that they are ranked No.19 on Trip advisor. Can’t believe it is so low.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank dingos_battle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 1, 2013
Dear guest,

It was an honor that we had the possibility to make your stay extra special and we all hope to welcoming you back soon.

We receive on numerous occassions the same feeedback that we should be number 1 hotel in Hanoi and infact we rank number 1 as luxury and business hotel in Hanoi in Tripadvisor.

We look forward to welcome you back.

The management team
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Hong Kong, null, Hong Kong
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 29, 2013

This hotel is classic and elegant. It reminds me of Hotel Peninsula in Hong Kong. We stayed 4 nights at the Opera Wing.,Club floor. We had breakfast and evening cocktails everyday at the Club Lounge which was sophisticated and impressive, food and drinks quality is very good. Head Butler and Supervisor of the lounge is very friendly and helpful and professional. Gym is good size with good equipment but pool is a bit small. This is a hotel that we would love to come back again.

Room Tip: Quiet rooms that is not facing the busy streets.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, October 1, 2013
Dear Celine T,

Thank you for your kind feedback.Our guests's satisfaction is always inspiring.

Our hotel decoration yet ambiance are greatly enjoyed by our guests and we are happy that the service of our team have enchanted you .

Thank you and look forward to your next visit to the Legendary Metropole Hanoi.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#14 Spa Hotel in Hanoi
#15 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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