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Sofitel Legend Metropole Hanoi
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Reviews (6,981)
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3,857 - 3,862 of 6,981 reviews
Reviewed June 27, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 26, 2013

The restoration of the Metropole is preserves and highlights one of the world's great iconic hotels.

The wonderful ambience and decor honors the colonial/revolutionary history, a challenging task in itself. But every detail is also carefully wrought for modern comfort, convivial surroundings and a very positive vibe. The service is attentive but not intrusive. The rooms are of high standard, clean and well-furnished, including large closets, reliable internet and good workspace.

Typical of SE Asia's finest hotels, the breakfast buffet is a symphony of western and Vietnamese foods, with fresh, sweet fruits and wonderful pastries. The hotel is also well located in the old city, within walking distance of shopping and restaurants.

One thing I don't like, however, is that the management seems to comment breathlessly on every TridAdvisor contribution. This is a site for travelers to share reviews and impressions with each other. It's great that the management reads the reviews, but contributors do not want or need meaningless pats on the back from the hotel. If we wanted to communicate with the management, we would use a different forum.

Stayed: June 2013, traveled on business
1  Thank Xamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 27, 2013

Dear XAmb,

I thank you for your positive feedback and for highly recommending Sofitel Legend Metropole Hanoi.

Thank you for the comment in regards to the management response after each guest review which we actually agree with it.

We look forward to welcoming you back to our hotel.

The management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 26, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 24, 2013

My husband and I enjoyed 3 nights at this lovely hotel. It is understandable why this hotel is a flagship for the Sofitel chain. There is a beautiful old world charm that is hard to resist. The staff are friendly and efficient, the King room we had was very comfortable and we particularly enjoyed the strawberry macron which was part of the nightly 'turn-down' service. Yes, I will agree that it is not cheap to stay here, but it is a beautiful experience and one that should not be missed if you are in Hanoi.

  • Stayed: January 2013, traveled as a couple
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Thank Fletchtay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 25, 2013

Dear Fletchtay,

I am extremely thankful to all of your compliments regarding the high standards of services delivered all over the hotel areas.

We then look forward to welcoming you back both for business and leisure purposes.

The management team

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Reviewed June 24, 2013

This hotel was a sanctuary close to the Old Quarter in Hanoi. Amazing Parisian style architecture and impeccable service.
We travel a lot and this was one of the best hotel experiences we have had. We stayed in the Club rooms and had delicious breakfasts, afternoon high tea and cocktail hour included. The poolside bar was lovely in the evening and the Club Bar for breakfast in the pavilion area was a delightful way to start the day.
Beautiful colonial style decor and gorgeous flowers throughout. Check out the Epicerie for macarons or a picnic lunch.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank ZeeTee260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded July 2, 2013

Dear Guest,

I am truly grateful for your feedback. It was a real delight hosting you at Sofitel Legend Metropole Hanoi.

It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am looking forward to your next visit.

The management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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