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“Nice hotel”

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Sofitel Legend Metropole Hanoi
Ranked #46 of 606 Hotels in Hanoi
Certificate of Excellence
Reviewed March 16, 2013

Context: part of a two week holiday in Vietnam
Postives: Excellent Location, Comfortable rooms, Good room service, Helpful Front Desk
Negatives: Very busy breakfast rooms, very small lobby with crowds waiting to take tours in the morning (not a big deal)

A good hotel overall

  • Stayed: April 2012, traveled with family
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Thank Scott29inSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 17, 2013

Excellent Location, Comfortable rooms, Good room service, Helpful Front Desk
Dear Guest,

It was a pleasure welcoming you at Sofitel Legend Metropole Hanoi.We are delighted that you enjoy the hotel excellent location, comfortable rooms and good room service and thank you for sharing your experience to other TripAdvisor surfers.

We are looking forward to your next visit.

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,911 - 3,917 of 6,731 reviews

Reviewed March 16, 2013

The most incredible car pick-up experience, just our of the plane you got the light smile of the Metropole airport contact. Then they open the door of the BMW 7 serie and the croissant smell come to you ... they prepare a breakfast in the car for you !!!
From the arrival til the departure the entire experience was fantastic. People are incredible nice and rooms are hyper clean.
Thank you.

  • Stayed: February 2013, traveled as a couple
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Thank LollaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 18, 2013

Dear Guest,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our service and hyper clean room condition.

We are happy that you enjoy the nice smile from our airport representative, the limousine service as well as the breakfast served in the car.

We look forward to welcoming you back.

The Management Team

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Reviewed March 15, 2013

I stayed at the Metropole with a group over several days in two stays during March of 2013. The building, rooms and grounds are beautiful, like stepping into a Parisian hotel, and the concierge, bell, restaurant and room staff service is excellent. My friend left a charger behind between our stays and it was recovered and delivered to her when we returned. Lovely breakfast and free wifi, although you have to keep logging in. The Metropole is large and caters to many groups, so the lobby can feel quite chaotic and one morning there were no seats for breakfast. Two notes about the lack of 5 stars, related to pricing. Two of our group asked about extending out stay another night and were quoted a rate of $250 a night, with plenty of availability. Separately our guide enquired for us through channels and was told $350 was the best rate. Later when we tried to finalize the booking the $250 rate was mysteriously unavailable. Second, the business center took 45 minutes of discussion to inform me that the hotel's fee for facilitating shipping would be 20% - on top of the already exorbitant international DHL or postal rates. Of course there will always be a markup but that question should have been answered up front. I did receive a call of apology from the manager and an offer to cut the fee to 10%.

Stayed: March 2013, traveled with friends
Thank chameleonesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 18, 2013

Dear Guest,

I am happy to hear that you and your group have had a lovely stay at Sofitel Legend Metropole Hanoi during your recent trip to our city.

We sincerely regret the issue that you had for the extended night. The room rate we offered to you is our dynamic pricing and is valid at the time of our quotation. This rate might not be available at the later stage or that particular room type is sold out.

Your comment on the postage charge at business centre is well noted and we will have it reviewed with our team.

Again thank you for your constructive feedback and We hope that you will present us the opportunity to better serve you in the near future.

The Management Team

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Reviewed March 15, 2013

The Hotel Metropole would have to be one of the best restored colonial hotels in the world. From the time you walk through the door it is like going back in time. The decor and ambiance is very tasteful and the staff very attentive without being overwhelming. The rooms are large and tasteful although be very selective when booking. Insist on a garden view room. We had been told that the rooms on the street were noisy and looking at the incessant stream of motorbikes all day and nights with drivers constantly honking horns, this would not surprise. The breakfast was excellent and the hotel has free wifi. I cannot fault this hotel.

Room Tip: Select a garden view room in the old wing
See more room tips
  • Stayed: March 2013, traveled as a couple
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1  Thank RonM894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 17, 2013

Dear Guest,

Thank you for your feedback and happy to learn that you enjoyed your stay with us. I am happy that you enjoyed very much the hotel decoration and ambiance as well as the breakfast service.

I would like to thank you for the beautiful compliment that Metropole hanoi cannot be faulted at all.

We look forward to welcoming you back.

The Management Team

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Reviewed March 15, 2013

Gorgeous hotel with impeccable service. Bamboo Bar is lovely for drinks, light meal, access to hotel wifi. The BEST breakfast buffet. Stayed 2 nights, left luggage while in Halong Bay and Sapa, and returned for 2 more nights. Adored both of our Luxury Queen Rooms in the historic wing overlooking the street. Although I enjoyed people-watching from our balcony, light sleepers may prefer facing the pool area. Hands down, my favorite hotel in 30 days of traveling in Vietnam, Laos and Cambodia. Would return in a heartbeat. Only minor criticisms - pool location next to bar is not ideal for swimming, airport car transfer overpriced compared to taxi, and skip Angelina in favor of one of the many nearby restaurants.

Room Tip: Historic wing rooms have lovely atmosphere. Street side rooms overlook Hanoi's vibrant city life...
See more room tips
  • Stayed: January 2013, traveled as a couple
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2  Thank erika363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 17, 2013

Dear Guest,

It was great to read such positive a feedback like yours and I thank you for that.

We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words.

We look forwar to welcoming you back.

The Management Team

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Reviewed March 15, 2013

This hotel is special, it's got a great feel about it, fantastic history. They do free bunker tours with a very enthusiastic guide. The pool has great atmosphere and breakfast is delicious. We recommend you stay in the Historical wing rather than the Opera wing if you can. Free wifi.

  • Stayed: March 2013, traveled as a couple
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1  Thank NatCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 17, 2013

Dear Guest,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our swimming pool and our great food.

We are happy that you enjoy the hotel history tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

The Management Team

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Reviewed March 15, 2013

We stayed for a long weekend to explore Hanoi. The Legend Metropole is a fantastic hotel with a lot of history, very charming rooms, superb service, great location to the old quarter, shops, opera and city center. Great food (tried the different restaurants including French and Asian cuisine, great afternoon canapes in the club lounge (!)), nice live Jazz every night. Can only recommend this hotel for a city stay or business!

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank businesstraveller421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded March 15, 2013

Dear Guest,

Thank you for recommending Sofitel Legend Metropole Hanoi. I am delighted that your stay in Hanoi was an enjoyable one and you like our great food, the nice Live Jazz and the historical feature of the hotel. We look forward to welcoming you back.

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Metropole Hanoi

Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#9 Family Hotel in Hanoi
#11 Luxury Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#18 Spa Hotel in Hanoi
Price Range: $231 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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