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Sofitel Legend Metropole Hanoi
Ranked #45 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed November 1, 2012

Even if the hotel is beautiful and mentioned on city guides as one of the place to visit in Hanoi, I wasnt impressed at all with the service provided. first, there are two wings, one for the expensive rooms and one for the "cheaper" rooms, meaning 2 differents check in place, 2 differents concierges and i guess 2 differents levels of services. And dont get me wrong, even if you stay in the same hotel, when you ask the concierge of the "expensive" side some service, he treats you like you dont belong !!!! We found the staff not helpful and a little bit arrogant to say the least. Even if it definitely looks like a 5 stars hotel, there are still improvement to make to feel like one.

Stayed: October 2012, traveled as a couple
1  Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded November 4, 2012

Dear Guest,

Thank you for taking the time to write about your recent stay at Sofitel Legend Metropole Hanoi.

We regret about your experience with our concierge service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of training department institute a review of our training procedures.

Again, please accept our apologies and thank you for your loyalty. We hope that you will consider staying at our hotel again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Yours sincerely,

Management Team

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4,049 - 4,055 of 6,550 reviews

Reviewed October 31, 2012 via mobile

Had a great two night stay. Very curtious staff. Had difficulty with airline arrival and wasn't sure if I would arrive as scheduled and hotel was extremely accommodating to unforeseen changes in my itinerary. Only complaint is wooden floors in rooms allows for propagation of sound from the room above. Delicious breakfast Overall, excellent hotel.

  • Stayed: October 2012
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Thank A_P_02012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

I have lived in Singapore more than five years and in Indonesia for about three years and I travel frequently for work and pleasure. This is easily one of the best hotels in the region (some of my colleagues think it is the best). I have stayed here many times over the years and never been disappointed. It has much character, history, and charm, especially the older wing and has good location. The service is good and the several restaurants offer excellent food with a lot of diversity of choices. The bar by the pool is also a nice place to get a drink. The one downside is that it is not cheap but the options in Hanoi are not great and hotels in the city seem to be pricier than many other places in the region. Highly recommended if you can swallow paying for it.

  • Stayed: September 2012, traveled on business
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded October 31, 2012

Dear Guests,

Thank you very much for sharing your experience at Sofitel Legend Metropole Hanoi on TripAdvisor.

We are delighted to hear you had a great time at the hotel and enjoyed our location in the very center of Hanoi. We are glad you really appreciated the hotel character, history and its charm and we are looking forward to welcoming you soon, on your next visit.

Sincerely,

Management Team

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Reviewed October 30, 2012

This is a beautiful classic hotel. Our rooms (we had 2 connecting) were well sized with large bathrooms. We lunched in the hotels main restaurant which was fantastic. Everything you can imagine to suit even the fussiest of eaters. The staff are a credit to this establishment, they are courteous and extremely well trained. - nothing is a problem. If you want to treat yourself then this is definitely the place to do it! We came away with wondeful memories of Hotel Metropole.

Room Tip: We stayed in the old part of the hotel (which we requested) these rooms were classic and elegant. W...
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  • Stayed: October 2012, traveled with family
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Thank 4kiwismiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded October 31, 2012

Dear Guests,

Thank you very much for sharing this lovely review about your recent stay at the Sofitel Legend Metropole Hanoi. We are delighted to hear you had such a memorable time during your stay especially with the service of our team and the dining experience. We truly appreciate the tips you are giving to future guests.

We look forward to welcoming you back and thank you again,

Management Team

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Reviewed October 30, 2012

  • Stayed: October 2012, traveled as a couple
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Thank possAustralia
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 30, 2012

The hotel is steeped in history. Public areas are incredible. Unfortunetly rooms while decorated well are VERY small. Breakfast is outstanding as is the overall service in the hotel. A room requested near the elevator did not happen. The beauty parlor is a joke - about 7x10 and no ventalation - but all the designer stores are lavish.The L'Orangerie and ClubBar restaurnats were excellant. Our breafast server (Mrs. Binh at Club Bar was outstanding)

Room Tip: #204 was small - and made smaller by the two overstuffed chairs in front of the bed.
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  • Stayed: October 2012, traveled with friends
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1  Thank gdg20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded October 30, 2012

Dear Guest,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Legend Metropole Hanoi. Your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

We sincerely regret the room near the elevator was not available during your stay with us since we had a state visit delegation with majority of the rooms being prebooked and blocked in advance therefore we do not have much flexibility in term of room assignment. We are sorry for the inconvenience caused and we hope that you will present us the opportunity to better serve you in the near future.

Yours sincerely,

Management Team

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Reviewed October 29, 2012

This hotel is a perfect location to explore Hanoi. It is within easy walking distance (or short tuk tuk ride) to the old quarter. The building is historical and luxurious. I stayed here twice, the first time in a standard room which was spacious and clean. On my return visit I stayed in a suite which was sheer oppulance with a deep bathtub and toiletries supplied be the Hermes shop. The housekeeping ought to be commended on their efficient service. On my return, I was contacted by housekeeping who returned my shampoo that I had accidentally left in the room on my previous visit. I hadn't worried about the loss and the return of the items were completely unprompted. I was touched by the efficiency and honesty of the housekeeping staff. The service at the pool side bar and restaurants was friendly and very efficient. The pool was very serene and a welcome break from the hustle and bustle of the old quarter. The restaurant and bar are both reasonably priced.

Room Tip: If the renovations are still being undertaken I suggest requesting a room in the newer part of the h...
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  • Stayed: October 2012, traveled as a couple
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1  Thank EdwinaMoffat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded October 30, 2012

Dear Guest,

Thank you for writing a review about your stay with us!

We are glad to read that you enjoyed our location and historical features of the hotel.

The honesty and efficience of our housekeeping team have been appreciated alot by our guests and thank you for mentioning it again .

We look forward to welcoming you back to Sofitel Legend Metropole Hanoi very soon!

Best regards,

Management Team

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Additional Information about Sofitel Legend Metropole Hanoi

Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#9 Family Hotel in Hanoi
#10 Luxury Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#19 Spa Hotel in Hanoi
Price Range: $225 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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