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“Excellent Hotel”

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Sofitel Legend Metropole Hanoi
Ranked #42 of 588 Hotels in Hanoi
Certificate of Excellence
Christchurch, Canterbury, New Zealand
Level 4 Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Hotel”
Reviewed September 27, 2012

we recently stayed at the Metropole in hanoi and it a beautiful Hotel with wonderfully attentive staff. while quite up market it is also very close to the central parts of Hanoi and is a great facility. Make sure you get a non smoking floor though !!

  • Stayed September 2012, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 28, 2012
Dear Guest,

It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service, great hotel facilities & central location.

Thank you as well to let other Tripadvisor travellers know about your experience at Metropole Hanoi.Your satisfaction is our utmost reward.

We look forward to your next visit.

Thank you very much,

Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,325)
Date | Rating
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English first
Stavanger, Norway
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

The hotel and its staff were impecable. Surprisingly, for one of the most prestigeous hotels in a capital city, it was also incredibly good value. All four of us thoroughly enjoyed our stay at the hotel and in Hanoi generally. I will recommend this hotel to any of my friends, and to any Trip Advisor readers. And, no, I have no connection with the hotel; this is just my honest opinion based on staying there for 4 nights in September 2012.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8080riviera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 27, 2012
Dear Guest,

I thank you for such great a feedback since you have sum up all of our key assets. I am truly glad to hear that you have had an enjoyable experience with us. I look forward to welcoming you back.

Yours sincerely,

Management Team
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Adelaide, Australia
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

What a wonderful sense of history this beautiful hotel has. We enjoyed 2 interconnecting rooms in the old wing for our family of four. The rooms are well appointed and the breakfasts delightful. The pool was a wonderful way to cool off every day. We had mixed experiences in the restaurants, the french restaurant was sensational and the spice garden vietnamese restaurant the biggest disappointment.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsV1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 27, 2012
Dear Guest,

I am truly grateful for your feedback. It was a real delight hosting you at Sofitel Legend Metropole Hanoi.

We regret that our Spices Garden restaurant is not up to your expectation during your last stay with us. It is not a true reflection of its high standard of service & food quality and hope to welcoming you back soonest with a better dining experience.

Thank you,

Management Team
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Auckland Region, New Zealand
Level 5 Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 26, 2012

its got it all. location, history, food, variety and style. What a fun big place in the middle of this great city. The concierge Nam is one of the best in the world. his word on restos and things to do replaces the best Time out in any city. Breakfast in three locations. I recommend changing each day just for fun.

Room Tip: The rooms in the old wing have character and charm and all the modern ammenities but are a bit dark...
See more room tips
  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lanenathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 26, 2012

We booked a room in the old wing and were not disappointed. The decor is beautiful, the rooms are spotlessly clean and the staff are exceptional, every one offering a bonjoir when we walked past of a morning, opening doors etc.

Our biggest regret we only stayed 2 nights here. We are already plotting a return visit.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank touringmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 26, 2012
Dear Guest,

We are delighted to hear that you were happily satisfied with your stay at our Hotel, especially with our service quality, the guest room and hotel decoration. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel.

Thank you very much and we look forward to your planned return visit.

Yours sincerely,

Management Team- Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 5 Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 25, 2012

This is a traditional Sofitel in many ways. It was efficient and the rooms were fine were spacious and well appointed. I stayed in the new wing - slightly less authentic and charmless.

Breakfast was really good - highly recommend it.

It has all the trappings of a chain hotel - which is helpful if you are travelling on business.

Beware of taxi scams getting to and from hotel. I would get them to book the hotel if at all possible.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnMLeeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 26, 2012
Dear Guest,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our breakfast and the hotel efficient service.

I am sorry for the inconvenience you might have with the taxi. We recommend you to contact our hotel concierge or receptionist who will help you to arrange reliable and approved taxi service in Hanoi for your next visit to our city.

Thank you very much and we look forward to welcoming you back.

Management Team - Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level 5 Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 24, 2012

Beautiful, historic, divine hotel with amazing service. An oasis in the bustling city. Absolutely everything has been thought of here. I cannot recommend this hotel enough. We had 2 rooms as we are a family of 4. Walking around Hanoi is an assault of the senses, it's noisy, busy, it's a culture shock and wonderful for that reason but it's such a luxury to return to this hotel. Lots of colonial history. Service is so wonderful, we could learn so much from the Vietnamese about how to treat customers!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, September 24, 2012
Dear Guest,

Thank you for your recent post on Trip Advsior, we work hard at continually trying to improve our service to our guests and feedback like yours is a terrific tool for us.

We look forward to your next visit.

Thank you,

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#14 Spa Hotel in Hanoi
#15 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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