We booked a tour online with Vietlong travel for our vacation this May. Agent was attentive and accommodating even before we got to Vietnam. They made sure we had our plane tickets, invoice and itinerary. We were generally happy with the tour package however there were some minor inconveniences. Upon our airport arrival, the guide was nowhere to be found. He probably misunderstood our arrival time which was around midnite (0030 hrs) and thought that it was lunch time (12.30pm). It's a good thing we had the guide's contact number so we called him up and someone picked us up from the airport and brought us to the hotel. And since it was a midnite arrival, we were not advised to book a room that's exclusive from the package as our tour started the next day. Luckily, we were able to book a room at a discount. The guide and travel agent were very apologetic although a discount would have been preferred as compensation :) From thereon, the tour went smoothly. From our transfer to hanoi-halong bay up to cambodia - everything was good. Our tour guides, Minh from Hue and Narin from Cambodia were very informative and very nice. Always arriving on time and knows their job well. It was a fun trip as we had the chance to ride a cyclo (vietnamese tricycle), a junk, a motorbike, boats, night train and go kayaking all in one trip. In summary, it was a good trip. I would recommend this for travellers who want an "almost hassle-free" trip...check out their itinerary... the tour includes around 4 world heritage sites - i love phong nha caves and hoi an and siem reap! You can probably arrange for a cheaper package if you plan it yourself, but i think it's a good buy if you just want to enjoy a relaxing trip without the hassles of planning.
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