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“Perfect service and cruise.”
Review of Darian Culbert

Darian Culbert
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Darian Culbert (Be aware of fake persons) is an authorized booking agency of all cruises in Halong Bay. Booking with us is always cheaper, quicker and double guaranteed because you can check your booking status with Darian Culbert and the cruise directly. Click on the links attached on this page to our official website and email! We have NO other website or email please!
Reviewed May 10, 2013

We booked through Darian Culbert and his service exceeded expectations. He preempted every scenario so all questions got answered within the information that was provided, without needing to ask. It is unfortunate that there was a mix up with the pickup of the previous reviewer, as we as a matter of course, make contact with the hotel or cruise company in this case, to re-confirm the pickup, 2 days prior, rather than leave it to chance, something that Darian also mentioned that was advisable. This may serve as a general helpful tip to all travellers, so that they have the personal knowledge that their pick ups are in order and running to clock work.

We took an Au Co cruise, and while expensive, was well worth it for the quality of boat, food and experience. We learnt that they discount heavily as a very last minute booking, but if you have your heart set on the particular cruise boat, as we did, we were not prepared to take the risk of disappointment, as our itinerary was fixed. As we saw at Halong Bay, the AuCo would definitely be the premium boat on the bay.

1  Thank WonderingDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 - 187 of 253 reviews

Reviewed May 9, 2013

It was great to have prompt reply from Darian before and after my booking. However, on the actual day of pick up, the shuttle bus did not come. Waited till 830am at hotel lobby, no one appeared. Thus, I have to ask our hotel (Tu Linh Palace 2 Hotel) for assistance and they were helpful enough to help us make a call to Paloma Cruise office. We were informed to get a cab to their office. Later than we knew that our hotel address was not in the list. Not too sure if it was not given or the cruise co has misplaced it. The cruise officer did called up Darian, but the person answered did not know anything.

The cruise that we took did not disappoint us. It was a great one, with good tour guide and crew members. Food was good and overall facilities were good too.

At the end of our trip, Peter from Darian did called up our tour guide to know our feedback on our trip to Halong Bay and so on. I was glad with this service, which I never had before. Overall, their service is good and it is a trustworthy tour agency to look for.

2  Thank Kai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

Not sure what country people think it is acceptable, that the captain of a vessel is able drink whilst on duty. All the crew drinking beer whilst they thought we were kayaking. They were rude and abrupt and unprofessional.
Food was not up to Vietnam standards. Pretty poor really, when this was advertised as a luxury day trip.
They advertise 4 hrs but really only 33/4.
The guide from Hanoi was good, spoke good English and she was very polite. As for the rest of the day, well would not recommend this outfit.
Forget it.

8  Thank Jeanine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

I loved this company for the great communication from the get go. Darian is very responsive and the communication between us was extremely smooth even being a world apart. We originally intended to book his own cruise for the day, but that was unavailable so Darian put us on the Phoenix Cruiser. Everything from the pick up to the drop off could not have gone smoother. we felt like we had a private tour as we only shared the van with one other couple. the cruise itself was really nice and comfortable. the tour guide spoke excellent English and was very knowledgeable. The bus that picked us up was fairly new and comfortable. The same cannot be said for the drive to Halong Bay, which is awful, but that has nothing to do with the company, but rather the extremely poor infrastructure of Vietnam and the bad driving. Darian even called us to ensure everything was going well, which is what I call EXCELLENT customer service. well done!

1  Thank GlobalCitizenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 12, 2013

We booked a 2 day 1 night cruise on the Paloma Junk with Darian Culbert. The booking was made via the internet and I must say any queries we had were answered very quickly and efficiently. The cruise itself was fantastic and could not be faulted. We had people from all parts of the world travelling and we all got on well and had a fantastic time. I would thoroughly recommend both Darian Culbert as a booking agent and Paloma Cruises as the company to use.

1  Thank seeyalaterAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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