We booked through Darian Culbert and his service exceeded expectations. He preempted every scenario so all questions got answered within the information that was provided, without needing to ask. It is unfortunate that there was a mix up with the pickup of the previous reviewer, as we as a matter of course, make contact with the hotel or cruise company in this case, to re-confirm the pickup, 2 days prior, rather than leave it to chance, something that Darian also mentioned that was advisable. This may serve as a general helpful tip to all travellers, so that they have the personal knowledge that their pick ups are in order and running to clock work.
We took an Au Co cruise, and while expensive, was well worth it for the quality of boat, food and experience. We learnt that they discount heavily as a very last minute booking, but if you have your heart set on the particular cruise boat, as we did, we were not prepared to take the risk of disappointment, as our itinerary was fixed. As we saw at Halong Bay, the AuCo would definitely be the premium boat on the bay.
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