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“The Golden Sun Hotel- FOUR out of Five Stars”

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Golden Legend Hotel
Ranked #36 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed August 22, 2009

We do long term stays and arrange private rates directly with the hotel. That is why we will not refer to price paid for a room in our reviews, but it is always well below advertised, on line or walk-in rack rates. We stayed 22 nights on this occasion.

As ever, feel free to contact us directly for further questions or check out our Blog [--] for more on the accommodation, including pictures and what we’ve done in the area or just to relieve the boredom in the office…maybe.

ARRIVAL/TRANSFER:

We landed at the airport to be greeted by a chap waving our names on a placard, despite an hour’s delay. The pick up (and drop off) was arranged by the hotel and costs $13 each way, which is good value for the 30 km transfer and takes about an hour due to the horrendous traffic conditions in Hanoi. It doesn’t matter what time of day it is, the traffic will be bad.

SURROUNDING AREA:

Located away from the main street, the hotel is in a quiet off road but it is surrounded by numerous diners and small, local restaurants, so eating is never a problem. It’s not far from the lake, you will find ATMs close by and there are dozens of shops and outlets for almost any kind of shopping you may need. There is even a supermarket within walking distance, but if that is too much effort, the convenience store is also not just handy but fairly priced.

NOTE: Daily limits on money via the cash point is restricted to VND 4 800 000 (~£165) and all machines will charge you an admin fee of usually 1%. At the time of writing, there were VND 29 000 to a British pound, which makes for tricky calculations.

FIRST IMPRESSIONS:

Newly acquired we believe; it still has some minor refurbishments to finish off, notably in the Reception area, but it doesn’t detract and the air con quickly makes you forget about missing cosmetic touches.

The staff are very friendly and speak good English and after giving up your passports you can check into your room without further delay.

There is one small lift, but three people (the bell boy is very keen and eager to please- and he does) and your luggage will fit in- just. Unless you travel with a trunk.

THE ROOM(S):

Long and narrow but big enough to live in for three weeks without concern. Solid furniture, laminate flooring and a window bay looking out into the street makes it all very pleasant..

Our room had twin beds and a shared bedside table (we later found out double beds are available so request this if you want one at the time of booking), plus we had a couple of chairs and a coffee table in front of the window area.

Comfortable duvet and pillows in plain, fresh white and a good, firm-ish mattress ensured we slept with ease, although the curtains are a little light.

There is a desk, complete with a free pc and flat screen monitor, plus a large, flat screen TV with over 60 channels including films, sports, news and family channels all to hand, plus of course, local language programmes.

A quiet fridge, an electronic safe, great air conditioning and a kettle are all super extras and we were well looked after by Housekeeping who ensured we had complimentary bottles of water every day.

Wardrobe space was ample, there is also a small work surface for making a sandwich and they even have a set of shelves for smaller items. It’s all done well and it is thoughtfully and ergonomically well laid out.

The bathroom has a very large walk in shower with a good pressure and there was always lots of hot water “on tap”, so to speak. The basin is a modern, raised affair, the toilet has a good flush (but noisy refill) but works well, plus there is also a hairdryer. The plug could be removed to power up a shaver or electric toothbrush if preferred.

However, this is the one area the room as a whole was marked down on as the finish was poor, with bare cement visible, marks and stains from sloppy paintwork or beading and a general rather lack lustre feel. Not a huge problem but it left an impression; the wrong kind.

UPS:

- Good internet connection and free computer supplied
- Comfortably firm, twin beds, with cosy duvet and plenty of pillows.
NOTE: Double beds are available but ask at the time of booking your room
- Location is excellent, right in the heart of things but also far enough away from the main road and traffic noises
- Clean and comfortable and good lights in the room
- Reasonable prices
- Staff are very efficient, friendly and helpful
- Super air con in the rooms
NOTE: Reception are able to control the power to the air con units from downstairs and they will pull the power as you leave your room remotely. If you can’t get it to work on your return, ring down and ask them to switch it back on for you, as they sometimes forget.
- Key is removable from card to activate electrics, so can be left in the room to power fridge, laptop etcetera
- Simple, tasteful decor and colours
- Big, soft and good quality bath towels

DOWNS:

- Curtains not dark/heavy enough and so the room gets light early in the morning
- No full length mirror
- Bathroom finish is hasty and needs to be properly re-done at some point
- Toilet refill and running water from sink is overly noisy
- Hand towels are barely largely than a face flannel

BREAKFAST:

Fantastic. Quite the best hours we’ve experienced so far with opening times from 07:00 to 11:00 and you get any item you chose off the menu cooked freshly for you there and then, meaning nothing has been left stewing or sitting under feeble light bulbs to congeal.

Standard western items – eggs cooked to choice, cheese, ham, fruit and yoghurt, plus local fare and you can even have a Coke, should you desire. The juice is great. We’re not even fans of breakfast but even so we went up to the 9th floor for an early lunch that kept us going for several hours.

COMMENTS:

Good staff, facilities, location, price and comfort, makes this an ideal “smaller” hotel to spend a longer term holiday. You’re right in the heart of the city and everything is close by. The Golden Sun also has three other sites (aptly named as 1, 2 & 3), so if this is full, try one of the others- they are not far away at all.

FINAL IMPRESSIONS:

We’ve been to Vietnam before, but that was to the south to Ho Chi Minh City (Saigon) and this was our first time to Hanoi. I prefer it here, although the same aggressive, pouncing hawkers will try to flog you typical tourist tat at every given opportunity. They don’t appear to have recognised the term “no thank you” and it will become tiresome before long.

Other than that, it may be a good idea to establish prices before settling down- we almost had a problem in a local bar when we had a few beers at “happy hour” prices only to be told our choices of beers were not on special offer after all. Luckily we had asked the waitress exactly what was covered beforehand and in the end they relented, but it pays to make everything clear from the off.

Saying that, with beer at 60 pence a bottle at normal prices, you can still see double on just a fiver.

Yes, we liked Hanoi and Vietnam is wonderful anyway, so come and stay at the Golden Sun Hotel (4) and you won’t go far wrong.

  • Stayed: August 2009, traveled as a couple
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5  Thank ktelontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 - 754 of 926 reviews

Reviewed August 18, 2009

Staying here currently on our 3rd night and must say that all is good! The front desk staff are always accommodating and courteous.

The rooms are well appointed with all the ammenities one needs. Flat screen TV, hair dryer and a desktop computer in each room! Very cool. The rooms are new, beds comfortable and by Vietnamese standards a good size.

The hotel is centrally located with Hoan Kiem Lake a 5 to 10 minute walk. Coffee shops and watering holes are all near by as well.

The hotel has secured us a Halong Bay cruise with a very reputable company at a substantial discount.

Overall thumbs up!

  • Stayed: August 2009, traveled as a couple
    • Value
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2  Thank whileitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2009

Newly opened Business-Hotel in the center of Hanoi. Cleanest, greatly designed rooms and the most friendly staff on our whole two-month trip through Vietnam, Cambodia and Laos. Highly recommended!!! Always again!

  • Stayed: August 2009, traveled as a couple
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1  Thank MarcoKempten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2009

we stayed at the Golden Sun Hotel 4 (also named Golden Moment, 10 Chan Cam st.) for 3 nights at the beginning of august. During our stay the hotel staff was lovely and very helpfull to help us going around the busy Hanoi. We also booked one trip to Sapa and one trip to Halong bay trough this hotel. The prices were not negotiable but there was already a promotional discount. So we could leave our luggages and valuable at a safe place in the hotel and they welcomed us even at 5am in between our trips (offering breakfast and a place to refresh at no cost). We also bought our train tickets to continue our trip along Vietnam by going to Hué trough the hotel. Everything was just well arranged and nice to us.
I would recommand this hotel without limitation !

  • Stayed: August 2009, traveled as a couple
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2  Thank bibiphoque37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2009

After staying at Golden Sun (the original) we were encouraged by the staff to try out their newest hotel Golden Sun 4 upon our return to Hanoi after our trip to Hoi An. Like the original hotel, Golden Sun 4 is in an excellent location, with a great roof top dining room and gorgeous new well appointed quiet rooms, each with free Internet. The staff continue the tradition for Golden Sun of being very friendly, helpful and professional. The hotel is near St Joseph's Church, within an easy walk to Hoan Kiem Lake and also good shopping, banks and restaurants.

  • Stayed: July 2009, traveled as a couple
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1  Thank nigel_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2009

This was my 4th visit to Vietnam and my 3rd visit in 5 years to Hanoi and I have stayed in many hotels from 2* to 5* but, this time we were lucky enough to stay at the wonderful Golden Sun Hotel 4 for seven nights in July.

This hotel is in a quiet street, Cham Cam street, which is very close the the Church and Nha Tho Street. This is an area which is a little more trendy and
'up-market' and has wonderful cafes, restaurants and boutiques galore surrounding it.
It is also one street up from Silk St and all the other busy streets of the Old Quarter but is still so peacful and silent. It's in a great position to everything and is a five minute stroll to the lake.

The hotel is only one month old and everything is just beautiful. The rooms, whilst not really huge, are large enough for two or more people, and we still were able to leave our gigantic suitcases open on the floor, one at each end of the room.
Each room is beautifully decorated and has a flat screen tv on the wall and better still a brand new, fast computer on a comfortable desk in each room with free use.

There are two rooms per floor next door to eachother, but no sounds heard from the next room.
rooms ending in 1 have a king bed and a bath tub with shower over, in quite a good sized beautifully modern tiled bathroom.
rooms ending in 2 (next door) have two single beds and a huge walk in shower.
we stayed in both types of rooms and both are wonderful.
There is a lovely lobby with couches where you can sit and relax whilst waiting for transfers and taxis, or just spend a little time cooling down.

Breakfast is on the top floor in a lovely room and the breakfast is excellent. There is a menu which is large and you can pick whatever you want. Fruit, yoghurt, drinks of every kind, eggs any way, bacon, ham and finally delicious (seriously) pancakes of all types, baguettes and cheese and jam. we left breakfast far too full every single morning.

Finally, as anyone who has researched hotels in Hanoi will probably know, Golden Sun Hotel Group are managed and run by the amazing Mrs Moon. She is so brilliant at what she does, and nothing is too much trouble for her or her amazing staff. They are ready and willing with smiles any time you need even the slightest thing. If there is any little tiny thing you are not happy about, she will be there in a flash sorting it out and will not leave you until you are totally satisfied.

Thank you so much Mrs Moon, receptionists Hue, Linh and all the other wonderful staff at the Golden Sun 4, each of them are amazing - we will be back as soon as we can.

  • Stayed: July 2009, traveled with family
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9  Thank maz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2009

Very friendly and helpfull staff, always ready to help and with a ready smile.
Very Comfortable., Very clean and quiet, Great location, Well equiped rooms including in room computor & Internet.
We will glady come back.!!

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank gdgdgd26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Legend Hotel

Address: 10 Chan Cam Street, Hanoi 1000, Vietnam (Formerly Hanoi Golden Moment Hotel)
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 600 Hotels in Hanoi
Price Range: $41 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Golden Legend Hotel 2.5*
Number of rooms: 22
Official Description (provided by the hotel):
Located at one of the wider, but nevertheless calmer streets in Hanoi’s Old Quarter, Hanoi Golden Legend is located at the heart of this mysterious and beautiful city. Perfectly designed in each detail of architecture, guests will feel like staying at a very special place. All the rooms in the hotel face the front street and are equipped with large European windows which make the rooms particularly bright and airy. From the lobby to the 9th floor where the restaurant serves breakfast, it offers panoramic views of the French Quarter. ... more   less 
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