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“Mediocre spot” 2 of 5 bubbles
Review of Essence Restaurant

Essence Restaurant
Ranked #12 of 2,168 Restaurants in Hanoi
Price range: $5 - $20
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Local cuisine, Business meetings, Kids, Families with children, Romantic
Dining options: Breakfast, Brunch, Lunch, Dinner, Late Night, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Located on the ground floor of the Essence Hanoi Hotel & Spa, the artfully designed Essence restaurant offers you various tasty authentic Vietnamese dishes and standard Western menu for lunch and dinner. Accomplished with an extensive menu of beverages including fresh fruit shakes, coffees and wines, the restaurant ensures you a wholesome meal with great food, excellent service in the right ambiance and fine spirits, all at a price guaranteed most reasonable in town. Wifi-internet & iMac is available, free of charge.
Cork, Ireland
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Mediocre spot”
2 of 5 bubbles Reviewed October 14, 2013 via mobile

Came here as was number 2 on tripadvisor. Was very surprised as food was really average.I had my main served 10 minutes before my husbands arrived.
Not much atmosphere. Service was friendly. Would not rate this place highly

  • Visited October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
5 Thank claired1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoielegancehotel, Manager at Essence Restaurant, responded to this review, October 23, 2013
Dear all,

You may notice that we have responded to her husband's review right above addressing our concern and customer care. Once again, we can assure that no one shall be able to meet all of the guest’s expectation, especially on this food & beverage business because the taste are hugely different from everyone. In this case, we would certainly consider your advice seriously and constructively – The strong advantage will be encouraged to higher level. Meanwhile, the weakness will be rectified and improved.

Once again, we would like to apologize for not meeting the reviewer’s expectation. We hope that it is just a mis-match case and would not dissuade you from coming back to our Restaurant if chance is given. Look forward to welcoming you all.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,018 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Brisbane, Australia
Level Contributor
23 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Great food and service”
5 of 5 bubbles Reviewed October 14, 2013

Food was great but it's the service that sets it apart, really good.
The Pho and spring rolls were great

Visited October 2013
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moret-sur-Loing, France
Level Contributor
105 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Overpriced, but very good.”
5 of 5 bubbles Reviewed October 13, 2013 via mobile

This restaurant is one of a kind.

You'll never expect it because it is inside a hotel, but it is very good. It is expensive considering it is Vietnam but the good is just well made, and staff are as accommodating - you can't believe how good it is that you get relatively good English speakers with good service.

Visited October 2013
Helpful?
Thank vodkacran23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great food!”
5 of 5 bubbles Reviewed October 13, 2013

We tried this restaurant because of recommandations from tripadvisor and we were not disappointet. We ordered a set menu and found all the food to be delicious! The staff were nice and attentive and the food came really quick.

Helpful?
Thank TjuBakka
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sydney, Australia
Level Contributor
95 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Fabulous food & service”
5 of 5 bubbles Reviewed October 13, 2013

Went without a reservation but they found us a lovely table even though the restaurant was busy. Such lovely staff, attentive and friendly. Food was awesome and well worth spending a little more than our usual low budget.

  • Visited August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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