Just to give some context , I have never written a bad review in over 10 years of travel. However we were severely disappointed with our recent stay at the Church Boutique Hotel .
We checked in for 3 nights in a delux room at $85 US a night and on arrival noticed the that we had been placed in a room right next to the lift on level 5 . The bell in the lift was so loud even in our room, I asked if we could move but we were told the hotel was fully booked.
Upon showering the bathroom flooded with water and would not drain, I also notified the desk but was told the shower heads are too big for the drains and this was a known issue !!
The last straw was the bed- it was rock hard, I didn't sleep at all and my husband got very little sleep as well. I may as well have slept on the floor!
We checked out the next morning at 7am, tired and unhappy with the response of the hotel which was - sorry but all out beds are the same and we know about the shower flooding !!
I requested at least some compensation for the 4 nights we'd already prepaid given they could not find us another room without the same issues, but I was declined ANY compensation by management and told to read the terms and conditions.
Given our short - less than 12 hour stay and the legitimate complaints that I went to management with I expected a better level of service to say the least.
IF YOU WANT A DECENT HOTEL - look no further than Hotel Essence - what a contrast - amazing service, huge comfortable rooms for the same price including breakfast , and staff that would do anything to make you happy . This Hotel needs some lessons in customer service !!
- Official Description (provided by the hotel):
- Church Boutique Hotels are a group of newly built and refurbished hotels which combine Vietnamese hospitality with international standards and exquisite services. Each hotel has its own unique blend of contemporary style, unrivalled character and sheer elegance which make the hotels, the perfect place to stay for all visitors to Hanoi. ... more less
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