We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Hotel in the Old Quarter of Hanoi”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Golden Silk Boutique Hotel
Ranked #97 of 586 Hotels in Hanoi
Certificate of Excellence
Storrington, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely Hotel in the Old Quarter of Hanoi”
Reviewed March 27, 2014

This was our first trip to Bangkok and we were slightly dubious about this hotel having been dropped outside to see the amount of noise and traffic in this rather narrow street. We were escorted across the road and told NOT to stop on any account for traffic! We soon got used to this and needn't have worried about this lovely hotel. The reception area was very plush, with wonderful chandeliers and polished marble floors. The room was very clean with excellent aircon, bathroom, fridge and a very comfortable enormous bed, it was also very quiet. We had an internal room with no window, but as we only slept in the room for a couple of nights we weren't too worried. The hotel is quite near the lake in Hanoi and we found some excellent restaurants in this area. The hotel breakfasts very good and the staff extremely helpful.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janesj07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 28, 2014
Dear Janesj07,

I would like to thank you for staying with us at Golden Silk Boutique Hotel and for sharing your experience about us on Trip Advisor.

You have covered all of our assets: Great central location and great service . Thank you so much for emphasizing on those points. I will pass your comment to the team & I am sure it will serve as an encouragement to all of us as we strive to continuously improve the quality of services.

Our team wish to welcome you back to Golden Silk Hotel on next trip.

Kind regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

800 reviews from our community

Traveler rating
    343
    343
    85
    18
    11
See reviews for
117
384
49
62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Wimborne Minster, United Kingdom
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 22, 2014 via mobile

We loved this hotel, everything about it was great. The staff were extremely helpful and made our stay brilliant. We had a lovely room which was at the back of the building which made it really quiet. The bed was huge and comfy! The bathroom was also great, I see what people say about the water building up around the sides but this was no bother to us. Plenty of hot water and clean which is all we cared about :)

The breakfast was good, enough options for us and lovely little room for breakfast.

The hotel lobby is gorgeous! Staff we're always there to help and we felt very looked after.

Good location also so no complaints! We loved it here :)

Stayed March 2014, traveled as a couple
Helpful?
2 Thank ArtGirlKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 27, 2014
Dear ArtgirlKim,

Warm greetings from the Golden Silk Boutique Hotel.

Thank you for your generous review subsequent to your recent staying with us.

It is our pleasure to note that you appear to have been satisfied with the service from our Team Members as well as enjoyed our rooms and location. I will be sure to share your comments with all that contributed to ensuring that your stay experience was a success.

ArtgirlKim, I do hope that we will have the honor of welcoming you "home".

Kind regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2014

We highly recommend the Golden Silk Hotel. Its location in the old town is ideal if you want to explore that area by foot, the restaurant is very good (particularly the lunch/dinner menu but also loved the buffet breakfast), the rooms are clean, quiet and comfortable and the service is excellent. Good value for the price.

If we return to Hanoi, we’ll go back to the Golden Silk.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 27, 2014
Dear Martin P,

Thank you for recently staying at the Golden Silk Boutique Hotel.

I was delighted to note that you enjoyed your overall stay experience while with us and that you would "highly recommend the Golden Silk Hotel". I will be sure to share your valuable comments to all our team members as feedback is the vital tool that enables us to consistently review the level of service and facilities we provide our guests so as to make continuous improvements.

Martin P, we do hope to welcome you back at the Golden Silk Hotel in the soonest.

Warm regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2014

I have been staying at Golden Silk Hotel on March 7-9 and I want to express my gratitude to the whole staff for the memorable experience they provided me with. The hotel looks very modern, tasteful decor, real Asian feel. Exceptional standards of service. Very clean & comfortable bed.

I will definitely highly recommend Golden Silk Hotel to my friends and acquaintances and I look forward to having the pleasure to stay at that hotel again when I have a chance.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank yame H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 20, 2014
Dear Yame H,
Warmest greeting from Golden Silk Boutique hotel.
Many thanks for your 5* review. It is always pleasure to receive such a wonderful feedback. I will pass your comment to the team. I am sure it will serve as an encouragement to all of us as we strive to continuously improve the quality of services.

Yame H, We hope to welcome you back to the Golden Silk Boutique hotel in the near future.

Kind regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 19, 2014

This hotel is amazing !!! It is so comfortable, the staff are the best, breakfast is first class.

The decor in the rooms , the lobby and restaurant is superb. Mr Nam welcomed us as old friends evertime we entered or left the hotel. I would come back to Ha Noi (Hanoi) just to stay here for a break. The hotel is bang in the middle of Silk Street, full of shops ,restaurants and its quite near the lake which is a nice place for a stroll in the evenings before dinner.

I would put this hotel in my top ten of favorite hotels in the far east and it is GREAT value for money.

Room Tip: Balcony rooms overlooking Silk Street have very good sound proofing and the balcony is a great place...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 20, 2014
Dear Mike m,
Thank you so much for your 5* review, it really made my day worthwhile. I was delighted to hear that you would put Golden Silk Hotel in your top ten of favorite hotels in the far east. I will make sure to pass your comment to the team who always strive to bring to the guests a memorable experience and an enjoyable break that they deserve.

We are looking forward to welcome you back "home" & please be rest assured that your next visit will be more pleasant than the the previous one.

Kind regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 17, 2014

Good
- Decor was very nice. Looks very high end in the rooms
- Location is good, right in the shopping area and on the silk-road
- Nice bath tub
- The staff laid out rose petals for my honeymoon

Not So Good
- My suite did not have any sort of partition separating the toilet from the room. It was simply a glass panel, not even a proper door. I may have been with my wife, but I still would prefer to have 1 iota of privacy while I use the toilet! Absolute and total deal breaker for me and hence i would never stay here again.
- The rain shower would not work
- The shower itself is raised above the bathroom floor with a not-too-useful seal around it, so when you have a shower, the bathroom floor is like a river
- As a result, there was a LOT of mould in the corners of the bathroom and shower
- A bit more expensive than some of the other 4-star hotels in the area

Room Tip: Maybe other rooms have a toilet door?
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 20, 2014
Dear James K,
I thank you very much for your comments regarding to your recent stay at Golden Silk Hotel.
I am glad that you highlighted some good points such as the Hotel location, the room decor & service. But the bathroom without a door was not met your expectation which i really regret for that, please accept my apologies for the inconvenience you appear to have experienced.
The full details of your feedback was shared with our Executive Team and actions will be taken immediately.
Again, thank you very for your staying with us & if possible we may have another chance to wish you see the great changes on the perfection path.

I look forward to welcoming to Golden Silk Hotel in coming travel in Hanoi

Regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 16, 2014

We were in Hanoi for 5 nights. All the staff on duty were very pleasant and helpful throughout our stay. Jenna who worked at the front desk was especially helpful in providing us directions to attractions and offering suggestions for dining out. The rooms were clean and well appointed.
The buffet breakfast which was included in the cost provided us a wide variety of choices.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 12372014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, March 19, 2014
Dear 12372014,

Thank you so much for your 5* review, it really made my day worthwhile. I was delighted to hear that you enjoyed the stay with us. I will make sure to pass your comment to the team, special to Jenna who always strive to bring to the guests a memorable experience and an enjoyable break that they deserve.

We look forward to welcome you again in the future and hopefully your next stay will be more pleasant than the the previous one.

With my best regards,
Emily Chu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.0 mi away
Silk Queen Hotel
Silk Queen Hotel
#105 of 586 in Hanoi
270 reviews
0.1 mi away
Hanoi Pearl Hotel
Hanoi Pearl Hotel
#72 of 586 in Hanoi
1,102 reviews
0.4 mi away
MK Premier Boutique Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
Oriental Suites Hotel & Spa
0.0 mi away
Hanoi Imperial Hotel
Hanoi Imperial Hotel
#120 of 586 in Hanoi
651 reviews
0.4 mi away
Boss Legend Hotel
Boss Legend Hotel
#99 of 586 in Hanoi
491 reviews
Show Prices
Show Prices
Show Prices

Been to Golden Silk Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden Silk Boutique Hotel

Property: Golden Silk Boutique Hotel
Address: 109-111 Hang Gai Street, Hanoi 21200, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #97 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Silk Boutique Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
"Elegance in Exclusive Luxury" 55 rooms and suites opening 01 March 2012, captivating vistas of Hanoi's old quarter. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Asiatravel.com Holdings, Agoda, Expedia, Hotels.com, Ctrip TA, Hotwire, TripOnline SA, Hotel.de, Cancelon, getaroom.com and HotelQuickly so you can book your Golden Silk Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing