We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Smooth as Silk”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Golden Silk Boutique Hotel
Ranked #97 of 580 Hotels in Hanoi
Certificate of Excellence
singapore
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Smooth as Silk”
Reviewed October 30, 2013

Located along Hang Gai street aka Silk road, this hotel makes my stay in hanoi a very smooth one. It is quite near to all the smaller streets of old quarters and short walking distance to the lake.

We took the studio suite upon doing our research, only suites come with windows and balcony (for smokers) so we do not mind paying slightly more.

Room is beautiful, clean, spacious. Strong Wifi and decent selection of TV channels. Breakfast is quite good with the basics and they rotate some of the selection on alternate days. There is even passion fruit on the selection.

We got them to arrange everything for us: from the airport transfers, to the 2 days 1 night cruise at Halong Bay in between, and helping us to make dinner arrangements at the places we want to dine in with no hiccups.

Special thanks to Victor, GM of the hotel, for making sure everything is fine and to Lee, for being so helpful and attentive. The rest of the staffs are friendly too.

Room Tip: Choose suites for the windows. As they face the street, be prepared for all the noise from the traff...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mumdy_klum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, November 1, 2013
Dear mumdy_klum,

Thank you for the great review.
I am delighted you enjoyed your stay and the hotel. We try at all times to create a feeling guests love and in your case our team have succeeded.
Mumdy_klum, It would be wonderful to welcome you back to meet the team again at Golden Silk Boutique hotel and I will make sure your next visit will be as pleasant as the previous one.

With warm regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

790 reviews from our community

Traveler rating
    338
    341
    82
    18
    11
See reviews for
114
379
49
61
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 29, 2013

After having to re route, via Singapore due to Typhoons in Hong Kong we finally arrived in Hanoi, very tired. Our flight from Saigon had been delayed so our driver had left. A quick call to the hotel and before we knew it the driver was there. Upon arrival at the hotel we had staff all fussing over us ensuring a very smooth transition from checking in to our room, which we found out was an upgraded room as the manager wanted to get us settled in and resting.
The front desk staff recommended eateries and places of interest which we found to be spot on, and the location in the Old Quarter was sensational.
We also did a Ha Long Bay Cruise that the hotel had organised for us and everything from pick up, the Boat and drop off were excellent and was floorless.
One more night at Golden Silk on our return from the cruise was just the perfect end to our Hanoi holiday. The breakfasts were very good and catered for all tastes.
Very special thanks to Mr Victor Seow and all his staff for organising our cruise, and for looking after us as if we were the only guests in the hotel.
We could not recommend this hotel highly enough to any visitor to Hanoi.
We will most definitely be returning to Hanoi andwe could not go anywhere else but Golden Silk Hotel.

Room Tip: Cant go past the Studio rooms with balcony, or above.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ARNIE07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 31, 2013
Dear Arnie07,

Warmest greeting from Golden Silk Boutique Hotel.
We very much appreciate your 5* review regarding your stay with us. It is always a pleasure to receive such a wonderful feedback.
I will pass your comments to the team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one!

We look forward to welcoming you back to the Golden Silk Boutique Hotel.

With best regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melb
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 28, 2013 via mobile

Rooms at front very very noisy due to building construction across road.Overnight delivery of building materials,hammering begins at 6am.Surface cleaning only, floors grubby in corners .Complimentary tea and coffee slow to be replaced on a daily bases.

  • Stayed October 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank Redwinedaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, October 31, 2013
Dear Valued Client,

We do sincerely apologize for the noise created due to the construction of the building across the road from our hotel. Steps are taken to inform them not to start early in the morning and heavy construction works can only begin at from 0800am to 6.00 pm ONLY. We hope that this will be effective and our front view guests will not experience this undesirable noises. On our part, we are very sorry to let you suffer this unbearable noise pollution.

For your information, all our front view rooms/suites are equipped with (EUROWINDOW) double glazed glass doors/windows to prevent noise pollution and if properly shut, there should be no noise at all. However, this was not the case.

In regard to the floors’ grubby corners, we believe it is in the terrace and we are sorry for not treating this to ensure of cleanliness and housekeeping staff has been reprimanded.

The tea/coffee are replenished only when the maid cleans the room/s and in this case it is between noon – 3 or 4pm. If you had needed these earlier than the cleaning times, we could fulfill this request if you have called our front office or room service?

As we endeavor to excel towards that “elusive excellence” we do sometimes fall short in matters such as these.
Once again our sincere apologies and if you do visit Hanoi again, please be our guest?

Best regards
Victor Seow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley City, Canada
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 25, 2013

Centrally located in Old Hanoi in the Silk district, this was our first time in Vietnam and the Golden Silk was a great introduction. The hotel is almost new and while it doesn't look like much from the street it was very nice inside. We booked four consecutive nights then made arrangements for side trips so ended up breaking it up. We got a room upgrade the second time. We had a problem with our safe and staff were there to fix it in five minutes- literally. Staff were all excellent. Breakfast was good also.

Room Tip: The quiet rooms are small and probably no window. The rooms at the front were larger but noisier. Th...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 28, 2013
Dear Pam R,

Many thanks for the 5 star review, it is always a pleasure to receive such a positive feedback.

I am glad to hear that you enjoyed your stay with us at Golden Silk Boutique hotel and we will let all staff know that they contributed to your enjoyment.

Thank you again for sharing experience and we look forward to welcoming back at Golden Silk Hotel.

Warm regards,

Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester UK
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed October 22, 2013

Now I struggled with this review of this hotel. The clue in the problem is in the name and the expectation (European, I grant you) that this hotel would offer something different that come with the 'boutique' label. It didnt. It is pretty bland as hotels go and beware - not many of the rooms have windows (which is like a double edged sword as those which dont tend to be quieter from the incessant noise of the traffic outside). The rooms were clean and well appointed - although the bathrooms are separated by a misted glass partition which protects privacy but little else. The staff are efficient but not really that friendly and the breakfast was mediocre and cramped in the little restaurant. OK as a base for a few days in Hanoi - but I would not recommend and would not return.

A small point - the doors slam VERY hard and loudly which if you have inconsiderate other guests (as we did on our floor) does prove a problem.

Room Tip: If you want a room with a window you have to pay for it.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gegster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review, October 24, 2013
Dear Valued Guest

It is a pleasure to read your Trip Advisor reviews on various matters.
As we search for that elusive “Excellence” in the hotel & hospitality industry, we are sometimes prevented from reaching that goal by several factors and a few of those factors are mentioned in your review.
As we kindled to answer your review – the most important for hotels who specify “a boutique hotel”Is outlined below:
What exactly is a Boutique Hotel – well this question can be answered in many ways but one of the main answer is:
See website www.streetdirectory.com and as written by: Kobrun Vidisdottir
“In recent years, boutique hotels have emerged as the most liked guest accommodation all over the world. But the ironic fact here is that no one exactly knows what is the real meaning of the term 'boutique' or why this term is used in connection with hotels and what are the benefits of staying in this type of hotels.
BUT most of the hoteliers do not fulfill the obligations on “qualities or what characteristics” ……….more
Unfortunately and we do apologize, though we fulfill some of the qualities and characteristics, there are shortcomings.

In regard to rooms with windows, we must admit that not all of our rooms have windows, but 50% of our rooms and suites do have wide floor - ceiling windows. When selecting from our website or through other booking companies, we do specify the type of rooms and the availability of windows, including the prices that goes with it.

For a hotel consisting 55 rooms, our restaurant can comfortably sit 56 guests at any one time, thus as far as breakfast is concern, we have not found any time that we ran acute shortage of seats or being “cramped”

All of our toilets and showers are with glass doors. BUT there are screens which can be pulled to cover, for those who needed the privacy and lastly, as for front view suites, we have (since from the start) installed double glazed glass windows and doors and these has to be properly closed to elude the noise from the street. If the windows and doors are properly closed, there will be no noise pollution.

With my best regard,

Victor Seow (Mr)
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 21, 2013

On arrival it was my wife birthday, they had notice this and on check in gave my wife a Birthday card and chocolates it was a lovely gesture. We stay at this hotel twice during our holiday total of four days, we had two different rooms, first was at the very back of hotel with window over looking rumble from other properties, the room it's self was very clean only problem was having to climb into the bath tub to have shower also water sits on ledge, our second stay the room was in the front with a balcony, however had to keep balcony door closed to much noise otherwise and petrol fumes are bad in Hanoi. The room was similar in size (very big) etc with the acceptation the bathroom had a walk in shower and a bath separated much nicer specially for us older couples.

The breakfast buffet is wonderful choices for Eastern and Western cultures. Hotel staff friendly and don't aspect you to tip them but please do there wages are pretty ordinary $1usd is 20,000 Dong.

Room Tip: If your older couple when booking put this in your request for walk in shower.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hendricus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 23, 2013
Dear Hendricus V,

Warmest greeting form Golden Silk Boutique Hotel.

Thank you for taking your time to share your experience of staying at our hotel.

I am happy to hear that you were enjoyed your staying and your wife had a lovely birthday with us. The details of your comments will be shared to all team members.

Hendricus V, We hope to welcome you back to the Golden Silk Boutique hotel in the near future.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level Contributor
288 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed October 20, 2013

Lovely hotel in central Hanoi. If you are familiar with Vietnam you will know that property fronts are narrow, but this hotel goes back a long way. Room did not have a window, but this was not a problem, it was well furnished and suitable for our needs as we only slept there. Great breakfast in the morning, close to many restaurants outside and the major features of Hanoi, staff were lovely and very helpful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Merran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 20, 2013
Dear Merran,

Warmest greeting from Golden Silk Boutique Hotel.
Many thanks for your generous review subsequent your recent stay with us.

I am also thanks for highlighting the location of our property which is great feature of Golden Silk Hotel. And I am very happy to read that we were provided " Great Breakfast" with "staff were lovely and very helpful". Please rest assured of your essence feedback will be shared with all of our team members.

Merran, We all look forward to being able to welcome you “back home” in the not too distant future.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.0 mi away
Silk Queen Hotel
Silk Queen Hotel
#102 of 580 in Hanoi
4.5 of 5 bubbles 267 reviews
0.1 mi away
Hanoi Pearl Hotel
Hanoi Pearl Hotel
#71 of 580 in Hanoi
4.5 of 5 bubbles 1,075 reviews
0.2 mi away
Oriental Suites Hotel & Spa
Show Prices
Show Prices
Show Prices
0.0 mi away
Hanoi Imperial Hotel
Hanoi Imperial Hotel
#118 of 580 in Hanoi
4.5 of 5 bubbles 648 reviews
0.2 mi away
Hanoi Tirant Hotel
Hanoi Tirant Hotel
#72 of 580 in Hanoi
4.5 of 5 bubbles 1,457 reviews
0.4 mi away
MK Premier Boutique Hotel
Show Prices
Show Prices
Show Prices

Been to Golden Silk Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden Silk Boutique Hotel

Property: Golden Silk Boutique Hotel
Address: 109-111 Hang Gai Street, Hanoi 21200, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #97 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Silk Boutique Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
"Elegance in Exclusive Luxury" 55 rooms and suites opening 01 March 2012, captivating vistas of Hanoi's old quarter. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Travelocity, Asiatravel.com Holdings, Orbitz, Priceline, Booking.com, Agoda, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Golden Silk Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing