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“Clean boutique hotel with excellent location”

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Golden Silk Boutique Hotel
Ranked #97 of 586 Hotels in Hanoi
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean boutique hotel with excellent location”
Reviewed October 14, 2013

We booked direct to hotel website for a promotional package for 3 nites hotel & 1 nite Bhaya Classic cruise to Halong Bay.
GS boutique hotel is just like other buildings in Hanoi with rocket or tube house design, tall & narrow. To my surprise, my junior suite is spacious,clean, tastefully design and bed is comfortable. Mini fridge is stocked with free cans of beer & coke.
Location is excellent, is at old quarters with variety of local goods, silk clothes and handicrafts. 5 mins walk to Hoan Kiem lake, restaurants and Water Puppet Shows. 25 mins walking distance or by taxis of 40000 Von (S$ 3) to most highlight like Ho Chi Minh Mausoleum, one pillar pagoda, temple of Literature etc. Breakfast is adequate with both Western and Chinese spread.
Only not so functional is the kettle in the room, need to use a adaptor which could be obtain from the reception.
Staff are friendly and helpful with good spoken English. GM, Mr Victor Seow responded to all my email enquiries promptly. He also goes the extra mile to upgrade our rooms both at GS & Bhaya cruise to make it a happy & memorable 32 wedding anniversary for us. A big kudos to all staff of GS, will definitely stay at yr hotel when we go to Hanoi again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stephtang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 16, 2013
Dear Stephtang,

Many thanks for your generous review subsequent your recent stay at Golden Silk Boutique Hotel.

I am glad to hear that you were enjoyed 03 nights stay & had a happy & memorable 32 wedding anniversary at our property . While we strive hard to exceed the expectations of our guests it is always a delight to receive such positive comment. Please rest assured the essence of your feedback will be shared with all of our Team members.

We all look forward to being able to welcome you “back home” in the not too distant future.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 13, 2013

We stayed 4 nights as part of a Vietnam tour. This was our last Vietnamese hotel.
We booked a 7th floor suite with a balcony and this was definitely worth it. It was good to be able to sit outside above the noise and smog.
Unfortunately there is a design fault with the shower in that there is a gap at the bottom of the glass so that the whole bathroom turns into a swimming pool after every shower. I spoke to the management about the problem. Apparently everyone complains about it and the owners know but choose to do nothing. Cleaning in our room was very late every day and seemed to only consist of straightening the duvet and replacing the (very wet due to the fault shower cubicle) towels. Room could do with a really good clean, including brushing up previous residents cigarette butts from the balcony.
Apart from this the room was good, with a fantastic bed and a desk that was actually useful, unlike in most hotels.
Breakfast was not bad, not as good as the other hotels on our trip. The breakfast room is quite small.
Great location in the city. Within close reach of everything.
Staff in hotel efficient and responsive when I talked to them regarding the bathroom.
Dealing with the bathrooms and the cleaning would transform this hotel for the better.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank NJonHols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 14, 2013
Dear Njonhols,

Thank you for taking your time to write a feedback after your stay with Golden Silk Boutique hotel.

Feedback is always important as it is a vital way of reviewing the level of services and facilities we provide our guests.

I am disappointed to find that you were not completely satisfied with your recent stay experience in term of product and service offering. Please rest assure that your feedback has been taken up most seriously to ensure for an improving in future.

Once again thank you for your feedback and I do hope that we will have the opportunity of being able to welcome you back at Golden Silk Boutique hotel.

Warm regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 6, 2013 via mobile

Stayed 2 nights after a whirlwind trip through Vietnam & loved it. Nice way to have some luxury & the room price was very reasonable. Staff were accommodating & willing to price match if you email them. Super location too. Go for the rooms with balcony, overheard someone complaining that they didn't have a window.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happytravels03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 8, 2013
Dear Happytravels03,

Warmest greeting form Golden Silk Boutique Hotel.
Thank you for taking your time to share your experience of staying at our hotel.
We are pleased to note that you were enjoyed your stay with us and you found our hotel location, room price and services to your liking.
Happytravels03, we are looking forward to welcome you back to the Golden Silk Boutique hotel in the near future.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 4, 2013 via mobile

We enjoyed our stay in this hotel. The staff were friendly, always helpful and obliging. I loved the pampering when I got my nails done on Level 11. Breakfast caters for all tastes and if you want eggs or an omelette, it is cooked as you wait. The hotel is close to the Lake and in the old quarter which is the better part of town to be ( in my opinion). We were also able to explore the markets at night which are just a couple of blocks from the hotel. Just be aware that when buying a bottle a wine in the bar, VAT charges are added. Highly recommend this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 8, 2013
Dear Linda H,

Thank you for taking a moment to share your experience after your stay at the Golden Silk Boutique Hotel.

I am delighted to hear that you were enjoyed your stay with us and highly recommended us to others.

I do hope that we will have the opportunity of being able to welcome you back at Golden Silk Boutique hotel upon you next visit.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Canada
Level Contributor
322 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed October 3, 2013

We spent 2 nights in September at the Golden Silk prior to going to Ha Long Bay. We found the staff to be very friendly and the hotel is reasonably priced.

The buffet breakfast had a great selection of western and eastern foods.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Moondoggie317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, October 4, 2013
Dear Moondoggie317,

Many thanks for the 5 star review, it is always a pleasure to receive such a positive feedback.

I am glad to hear that you enjoyed your stay with us at Golden Silk Boutique hotel and we will let all staff know that they contributed to your enjoyment.

Thank you again for sharing experience and we look forward to welcoming back at Golden Silk Hotel.

Warm regards,

Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

From the moment we arrived, the staff were fantastic and we were not disappointed with the hotel. Well decorated rooms, nice & clean throughout and a great location. Within walking distance of a wide range of restaurants, cafes, night market etc. and easy to find after a day out sight-seeing. As many others have written about this hotel, the breakfast was fantastic, with a wide range of local and western foods to suit all tastes, so don't be put off by the lasagne type dish shown within the photos for this hotel (which doesn't look great and almost put us off staying here), as this is not reflective of the food that they serve - It's so much better.
Would definitely stay here again and recommend to anyone travelling to Hanoi

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank MicJia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, September 24, 2013
Dear Micjia,

I would like to thank you for choosing to stay at Golden Silk Boutique Hotel and share your experience following your stay with us.

It was a real delight that you have enjoyed our great service and central location. Your satisfaction is our utmost reward.

We look forward to welcoming you back.

Kind Regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 21, 2013 via mobile

Stayed her for 2 nights we where made feel like family from the moment we walked in, room was not huge but bigger then other hotels we have stayed in, the staff where genuinely happy people who seemed to really enjoy their jobs nothing was too hard. Breakfast was one of the best we have had.. wish we had stayed here our whole time in Hanoi. The bed was awesome more comfy then my own... Will be staying again on our next visit and would recommend this hotel to all. We loved it.. . Thank you to all the staff for helping make our trip that bit extra special..

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank laws06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily C, Director of Sales at Golden Silk Boutique Hotel, responded to this review, September 22, 2013
Dear Laws06,

Thank you so much for your generous review subsequent your recent stay at Golden Silk Boutique Hotel.

I am happy to read that you "feel like family from the moment we walked in" and very glad to hear that you were enjoyed 02 nights stay at our property . While we strive hard to exceed the expectations of our guests it is always a delight to receive such positive comment. Please rest assured the essence of your feedback will be shared with all of our Team members.

We all look forward to being able to welcome you “back home” in the not too distant future.

Kind regards,
Hanh Chu
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Silk Boutique Hotel

Property: Golden Silk Boutique Hotel
Address: 109-111 Hang Gai Street, Hanoi 21200, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #97 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Silk Boutique Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
"Elegance in Exclusive Luxury" 55 rooms and suites opening 01 March 2012, captivating vistas of Hanoi's old quarter. ... more   less 
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