Last time when I came to Hanoi, Smiley was only a tour guide. I am now glad that he set up his own travel company. He took care of the details of my itinerary when I first contact him. He gave me some good advice and information but not pushy so that we still feel at ease even if his recommendation is not followed. He is very accomodating and even lent us a mobile phone during the entire trip so that we can contact him in case of any need. For the meals we chose and booked ourseleves, he re-confirmed the booking for us and ensure everything is on the right track. As he always smiles, his name is "smiley".
I am going back to Hanoi 2 months later and will definitely go for him again. I have no reservation to recommend him to my friends.
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