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“Great experience overall”

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Splendid Star Suite Hotel
Ranked #15 of 620 Hanoi B&B and Inns
Certificate of Excellence
Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great experience overall”
Reviewed January 24, 2014 via mobile

Very friendly staff who take the time to chat to you. Rooms are spacious by Vietnamese standards, very comfortable. Clean, modern bathrooms with Western facilities. Excellent central location in the Old Quarter. No elevator in hotel, but staff are very helpful in carrying all the luggage. Out-does its 3-star rating. Excellent value for money. I wohld happily stay there again.

Stayed January 2014, traveled with friends
Helpful?
1 Thank jaxamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
London, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2014

Overall once in my room the hotel and staff are very good. The problem is they only have 2 or 3 good rooms, when you arrive and the manager sits you down with maps and juices, you are just waiting for the catch, and that comes after 5 mins waffle, (only cos i stopped his flannel, otherwise id probably still be listening to him). They tell you the suite is not available, but they have an alternative. let me tell you its not. they have no lift, and its pokey, small with no balcony. All I can say is dig your heals in, threaten tripadvisor and reporting to booking agent. They actually are selling the good rooms to highest bidder, and that will not be you if you book with agoda or booking.com. once in the suite its a lovely big room with big bed and fantastic view. Just don't settle for less. We saw a succession of people all going through the same process each day, often they would be there at breakfast the next day shouting and saying they are not staying, cos they settled for the back room having had no choice the night before. luckily i got the room id booked finally.

Room Tip: fight for the room you booked, or go down the road, there are plenty of other hotels in that price b...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nakedastronomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed January 16, 2014

Great location, very friendly and helpful staff.
Both the day and night receptionists went out of their way to ensure that our stay was awesome. They are both very attentive and sincere, and even changed our room as my husband is a very light sleeper and the bell was waking him up at 5am! It's next to St Joseph Cathedral.

Room Tip: Rooms at the back is a bit quieter as the hotel is next to St Joseph Cathedral
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard_Burke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 12, 2014 via mobile

Just stayed here for 3 nights and felt right at home! The staff were attentive and were always offering us drinks and food.

We also had some good yarns with Peter and he even saw us out to the taxi when we left.

Location-wise, it's smack bang in the middle of the old quarter so I thought it was very central. An easy stroll through the busy streets to the night markets, prison, lake and everything really!

The cathedral bells do go off quite often and it's a tad noisy but it's in the middle of the city so to be expected.

We had a good time and would definitely stay here again!

Stayed January 2014, traveled as a couple
Helpful?
Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2014

Only stayed one night but really enjoyed the hotel. Got the deluxe dbl room, everthing was in mint condition. Only the view from the balcony that was disappointing..well, was already expecting that. Special thanks to Lisa at the reception who was very helpful and organised us a halong bay cruise with Glory Cruises. Which by the way was really nice!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bab_S0987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2014

A very nice hotel that can revisit to stay during next trip to Hanoi. The rooms are big and clean, with a small balcony. Staff are very friendly with intensive care. They recommended good tour for us to go to Ha Long Bay. Excellent services and they are very accommodating tor our needs.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2014

We stayed at this hotel over the New Year and it was excellent. The welcome drinks and fruit platter was nice and refreshing. The room was spacious and clean with 2 double beds. Despite the small restaurant, the ala-carte breakfast superb. The staff (Martin and Tuan) were nice and helpful too.

The location is good and near to lots of shops, restaurants and Spa & Massage outlets. Will definitely go back to this hotel if I visit Hanoi again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyberj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #15 of 620 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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