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“Amazing service and staff!”

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Splendid Star Suite Hotel
Ranked #13 of 577 Hanoi B&B and Inns
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing service and staff!”
5 of 5 bubbles Reviewed January 12, 2014 via mobile

Just stayed here for 3 nights and felt right at home! The staff were attentive and were always offering us drinks and food.

We also had some good yarns with Peter and he even saw us out to the taxi when we left.

Location-wise, it's smack bang in the middle of the old quarter so I thought it was very central. An easy stroll through the busy streets to the night markets, prison, lake and everything really!

The cathedral bells do go off quite often and it's a tad noisy but it's in the middle of the city so to be expected.

We had a good time and would definitely stay here again!

Stayed January 2014, traveled as a couple
Helpful?
Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 reviews from our community

Traveler rating
    460
    140
    35
    13
    10
See reviews for
131
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21
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

Only stayed one night but really enjoyed the hotel. Got the deluxe dbl room, everthing was in mint condition. Only the view from the balcony that was disappointing..well, was already expecting that. Special thanks to Lisa at the reception who was very helpful and organised us a halong bay cruise with Glory Cruises. Which by the way was really nice!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bab_S0987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 7, 2014

A very nice hotel that can revisit to stay during next trip to Hanoi. The rooms are big and clean, with a small balcony. Staff are very friendly with intensive care. They recommended good tour for us to go to Ha Long Bay. Excellent services and they are very accommodating tor our needs.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 5, 2014

We stayed at this hotel over the New Year and it was excellent. The welcome drinks and fruit platter was nice and refreshing. The room was spacious and clean with 2 double beds. Despite the small restaurant, the ala-carte breakfast superb. The staff (Martin and Tuan) were nice and helpful too.

The location is good and near to lots of shops, restaurants and Spa & Massage outlets. Will definitely go back to this hotel if I visit Hanoi again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyberj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed January 3, 2014

We stayed at Splendid Star several times between trips to Ha Long Bay and Hoi An. Nothing was ever too much trouble for the staff and Peter (I assume he is the Manager) was as helpful as any Manager could possibly be. The location is really good and there is a very good outdoor clothes store nearby too. And a french cafe. And a DVD store etc. etc. etc. Value for money and the rooms are spacious and we'd recommend Splendid Star for any other families.

Room Tip: Family room is a good size.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 27, 2013 via mobile

I spent 5days here over christmas and it was like a home from home. The staff are unbelievably nice have good english & are very helpful, we were greeted with drinks & fruit & showed a map of whats near us and what they recommend visiting. They cant do enough for you either was so lovely. On christmas eve they left a christmas card in our room & they had a little party for the guest, we got some drinks & food while listening to xmas songs really nice evening & so nice of them. The rooms are really nice too good, good size ,very clean good value for money & includes breakfast every morning. Only thing i would say is a lift would of been good as i was staying on 5th floor but staff carry your luggage for you & bring anything you need up when u dial reception so cant complain! I Would recommend this hotel. Location was fine too, local attractions/shops all within walking distance. Will be returning here if I'm in Hanoi again :)

Stayed December 2013, traveled as a couple
Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed December 26, 2013

When i got to this hotel, I was informed that they were fully booked and could no longer accomodate me. I could not believe it as my stay has already been PREPAID through expedia and i reconfirmed my booking a month or so before actually getting to Hanoi.Apparently, this seems to be the modus operandi among their hotels and they transferred me to another 3 star hotel that is older and uglier.

the staff is nice, they let me view the room which is "as advertised" but it was a complete letdown to be put in a different hotel.

on the plus side: we got to have breakfast here and everyone in the group loved their fruit parfait.

Room Tip: they have narrow (and steep) stairs. try to book a room on the lower floors
See more room tips
  • Stayed October 2013, traveled with friends
    • Service
Helpful?
8 Thank papemelroti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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