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“Friendly clean and staff could not do enough for you”

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Splendid Star Suite Hotel
Ranked #15 of 620 Hanoi B&B and Inns
Certificate of Excellence
Sydney
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly clean and staff could not do enough for you”
Reviewed June 14, 2013

Was a perfect location in the Old Quarter walking distance to night markets, the lake. Free wifi or computer in the room. Very friendly staff they couldn't do enough for you.
We thoroughly enjoyed our stay there. Only one small negative this one we stayed in did not have a lift and with one of us having had 2 knee replacements lucky we were only on 2nd floor. Although staff offered to accommodate us in another of their hotels but we elected to stay. Excellent!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2013

All staffs are friendly and very helpful to suggest and guide in detail(with map) where should we visit upon arrival as well as fulfilled all our need from times to times. Free drinks available all day long *their fruit juices are fabulous.The hotel located very conveniently, just few minutes walk to Saint Joseph Cathedral, Hoan Kien Lake, Water Puppet theatre and etc. Additionally, there are also some nice and affordable restaurants,cafe and massage shop available next to the hotel. Highly recommend to all travellers who planning to visit Hanoi.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stepyleong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2013

I stayed here with 3 of my friends in the family suite. Our room was large, bright, clean, and comfortable. It had a lovely porch and a computer with internet in the room. There was more than enough space for 4 adults and our large packs. The breakfast was great but the best part about this hotel was the staff. Everyone went above and beyond to help us, whether it was storing our luggage while we went to Ha Long Bay, helping us find our way around, giving us suggestions for places to go, or just being extra friendly and caring. Hannah and the whole team made our stay so enjoyable. I cannot say enough great things about this place. I have stayed in other hotels in Hanoi near here, and they don't even rate in comparison to Splendid Star.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 298smk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 9, 2013

After a long flight and a crazy drive into Hanoi, we were so incredibly pleased to walk into the lovely hotel. We were greeted with Hannah's warm smile and immediately felt at ease. We stayed in the "Family room" with a total of 4 adults. The room was spacious, clean, and extremely comfortable. It was great to have a computer with internet access in our room to check emails and plan our trip. Every time we came back into the hotel from walks around town, we were offered fresh fruit drinks and snacks gratis. They allowed us to keep our backpacks at their hotel even after we had checked out, as we were going on a trip to Halong Bay for a day. The staff were all energetic and you could tell they care about their guests.

The hotel is within walking distance of everything, so we did not have to hop into any cabs while exploring Hanoi.

I would recommend taking advantage of their airport pick-up service. I would not be able to imagine taking a taxi from the airport to the hotel as it's a long ride.

This place is a gem!

Room Tip: Family room great if you don't mind sharing a bed with your friends. Four adults comfortably st...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teemu1s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 8, 2013

Friendly competent staff and a good location to stay in the Old Quarter of Hanoi with most sights within easy walking distance.There are cheaper places to stay but this is well worth it especially if it's your first visit to Hanoi and there is a computer in the room so you don't have to look for an internet cafe (or carry your own device with you)

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 4, 2013

This is truly a fantastic hotel set right in the centre of the Old Quarter of Hanoi amid the cities tourist spots, which are all within easy walking distance. St Joseph's Cathedral is next to the hotel, and is definately worth a visit. The girls at reception, Hannah and Jenny, are just remarkable, and made our stay so memorable, nothing was ever too much trouble for them, and they were only too pleased to point out and direct us to some of the main attractions in the city. Breakfast was amazing and I can recommend the banana pancacke with honey as something you should not miss. Of all the hotels we stayed in in Vietnam this breakfast was by far the best. The hotel arranged a two day trip to Halong Bay for us and kept our room for our return. The room itself was very good with not only free Wi-fi but a computer as well. Value for money - we paid $25 a night for the pair of us, which was excellent. Only slight drawback is the lack of a lift in the hotel, but don't let this put you off as the boys at the hotel will carry your cases up and down the stairs for you. A couple of streets away from the hotel are some of the cheapest bars in all of Hanoi; 30 pence ($0.50) for a large beer and £1.00 ($1.50) for a very large gin and tonic - not to be missed!! If I ever return to Hanoi I will definately book this hotel again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisfromSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2013

We enjoyed our two stays here in May and appreciated the helpful service and friendliness of the staff and Hannah (spelling?) in particular. They stored our luggage for a week while we went to Halong Bay then Sapa, and allowed us a shower between our tours even giving us drinks and fruit free of charge. Our room was nice with a large bathroom and excellent range of choices for breakfast. The hotel is really well positioned for walking around the old quarter day and night.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #15 of 620 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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