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“Nice rooms, lovely staff”

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Splendid Star Suite Hotel
Ranked #13 of 577 Hanoi B&B and Inns
Certificate of Excellence
Newcastle, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice rooms, lovely staff”
4 of 5 bubbles Reviewed May 29, 2013

We enjoyed our two stays here in May and appreciated the helpful service and friendliness of the staff and Hannah (spelling?) in particular. They stored our luggage for a week while we went to Halong Bay then Sapa, and allowed us a shower between our tours even giving us drinks and fruit free of charge. Our room was nice with a large bathroom and excellent range of choices for breakfast. The hotel is really well positioned for walking around the old quarter day and night.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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652 reviews from our community

Traveler rating
    455
    139
    35
    13
    10
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 20, 2013

I can't find a hotel better than this. Superb Hotel Staff, many thanks to Jenny, Hannah, and 2 guy helpers. All of them are just lovely and helpful. Don't miss this hotel, take the family suite. It's super spacious, clean, big bed, bright room, small sofa, computer, free wifi, free juice whenever we walked into the hotel. It even has a small balcony facing the church! It'll surprise you, it is definitely much more than the money that paid for the stay.

It was one of our friend's birthday and they even prepared a cake to surprise my friend! (The hotel staff noticed it when we passed them our passport to check in) How thoughtful of them!

Room Tip: No Lift.Get the Third Floor (Family Room). High Enough to avoid the traffic noise, and Just Nice for...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank May_901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

We stayed here for 2 nights before leaving to go to Halong Bay, we loved it so much that when we came back to Hanoi we booked another room. The Staff are really friendly and helpful and are really funny, they genuinely appear to really like their job. Your always offered a drink of juice or tea when ever you walk in. Breakfast was the best I've had in South East Asia. We stayed in the family rooms which were stylish and spacious. The computer in the room and balcony were an added bonus. Minibar well stocked. The only thing to be aware of is the Bathroom has glass walls with only a curtain for privacy. Otherwise would def recommend staying here.

Note: The staff told us they had been having lots of trouble with scamming taxi drivers who pick people up from the airport and claim that the hotel has been fully booked. These taxi drivers then offer to take them to a "better and cheaper hotel" (of which they get a nice little commission from it). So if you book the hotel, or any in Hanoi, make sure you only communicate with them only. The taxi we caught from the airport tried to do it to us, however my trusty lonely planet guide gave me the heads up ;-)

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SJBNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 15, 2013 via mobile

Have stayed in the splendid star rooms many times and have to say always a comfortable stay, staff happy to help. And when we had a problem with our room they changed us to a sister hotel. One word of advice they also own hotel chao on same street this hotel isn't anywhere near as nice as the others so stick with splendid star suite, royal or Jupiter. All rooms come with tv ,computer, wifi etc and free breakfast!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahhoian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bien Hoa, Vietnam
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

The staff alone is the best reason to stay at this hotel. They are extremely attentive and engaging. They make you feel like family and take care of everything you could possibly need. Mr. Ha (Jack) was super friendly and even ironed my shirts for me. He's a great asset to the hotel. You absolutely can not beat the location, and the hotel is super SUPER clean! The rooms are spacious, and the "rain" shower-head in my bathroom was heaven. Breakfast was absolutely amazing, fresh, and hot!

The downsides are: spotty and slow internet. My friends on the 4th and 5th floors couldn't connect to the wifi at all. I could connect from the 2nd floor, but I chose to use my phone's 3G as the internet was in and out - and very slow when it was in. The shower was amazing, but the hot water only lasted for about 5 minutes each time. Not nearly enough time to enjoy, but it was adequate for taking a shower. There is a tricky step between reception and the stairs to be aware of. I didn't see it twice and could have easily twisted an ankle. Maybe it should be colored so that it stands out - something other than white like the rest of the floors. Also, there is no elevator, but this isn't really an issue if you're on the 2nd, 3rd, or even 4th floors. The last negative is that my friends' rooms didn't have towels, soap, or shampoo upon their late check-in. We arrived quite late, around midnight. They called down to reception, but the attendant was sleeping and said he'd bring some up the following morning. That wasn't quite the response they were looking for as they had travelled a long way and just wanted to take a shower to clean off. Not the best first impression, but it was quite late and I wouldn't have wanted to walk up 4 flights of stairs to deliver towels and soap at that time, either.

Overall, an AMAZING place to stay. You can not BEAT the staff and their hospitality, and they are the reason I'll be back.

Room Tip: Room 201 is lovely. No view of the church but very quiet.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gymnastmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paranaque, Philippines
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

The best Hotel staff ever!!! Our stay was excellent!. Breakfast is so good. Very courteous staff, we found new friends, I commend Jenny of Splendid Star Suite..she pointed out where to go, best place to eat etc. She spent several minutes talking to each one of us..we were 6 traveling and it was always the best moment. At night Mr Khanz will entertain you with his friendly smile and his story of being a working student in Hanoi. He is so helpful as well. Ms Hannah is very pleasant, she will always ask you what you need..
The rooms are big.. clean and neat. spacious bathroom..excellent balcony overlooking St Joseph Cathedral..Restaurant is nearby...few minutes walk to tourist attractions. Great location!!! We booked our Ha long bay trip here. Excellent trip..well recommended
Spending 3d/2n..is very short. We wished we could stay longer .

We will definitely go back and stay here again. Two thumbs up for great service. Thank you so much.
See you again Ms Jenny, Ms Hannah and Mr khanz.. Keep up the good work !!

Room Tip: Ask for lower level for easy access.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
5 Thank caroline g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

Staff very king and lovely. Alot of choice of breakfast. All of them are very good. The rooms are big (we had a family room) with wifi everywhere and a computer in the room. The hotel is in the middle of the city with shops and restaurants near of it but it s quiet for sleeping. We were 4 poeple and we were all happy with this hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ardijan777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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