We would not recommend Splendid Suites and we would not return. Our pick up from the airport was a farce, we had travelled all day and so happy to quickly sweep through visa and customs. Lots of cards with names at arrivals but not ours, tourist info rang them three times in the 40 mins we were waiting and each time they said car was there. An airport taxi came and he had no idea where we were going so obviously had just been booked. When we arrived at hotel we were told to sit on sofas whilst they checked us in, brought us lemon juice which was nice but no explanation why we were sitting for 30 mins or apology for car. We had booked two rooms and our daughter stayed in the family suite for one night this had a bath and the screen in front of it was covered in black mould and smelled very bad. Our room was better bathroom only smelled of mould a little, towels big holes and thin. Positive bed was excellent and great tv and room has own computer, this did not work but they fixed quickly. Shower head had come off wall but they also fixed this. Lamps did not work and wiring looked bad so just left.
We chose it due to TA and people had said breakfast was good, I have to admit I am fussy, scrambled egg like rubber, juice that tasted like a powder mix and bad coffee it was free but only had one.
Staff were very helpful when they wanted to be and had good English. We were leaving early after our four day stay and we asked to pay the bill they said not now but later even though they were doing nothing and our bill was very simple with no apology. Very strange service approach. The hotel was not cheap for Vietnam.
Location was excellent.
- Official Description (provided by the hotel):
- This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more less
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