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“Wonderful Hotel”
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #85 of 596 Hotels in Hanoi
Certificate of Excellence
Reviewed October 8, 2013

Travelled to Hanoi with my partner and originally planned to stay at Hanoi Moment Hotel 1. However, when we arrived the hotel was having power shutdown issues due to electricity maintenance in their area, so with many apologies moved us to their other hotel Moment 2. Both hotels work together to make their customers experience wonderful!

Having moved to Moment 2, we loved it from the moment we got there until we left. The staff at both hotels are so friendly and welcoming. Not to mention very, very helpful. Moment 2 has a restaurant which has great food and service. The room are on the small side but it is amazing what they have managed to do with a small space. Beautifully decorated and so comfortable.
I want to thank other Tripadvisor members for their comments about this hotel which led me to these two great hotels. My partner and I had the best time in Hanoi due to our experience staying at this hotel.

And a big thank you to the staff at Moment 1 and 2 for their fantastic service! Well done ladies and gentlemen your efforts were greatly appreciated.

Stayed: August 2013, traveled as a couple
3  Thank Sandgroper22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 7, 2013

Lovely boutique hotel situated in the Old Quarter so close to everything .The staff are absolutely fabulous and nothing is too much trouble. For starters they had arranged a car to pick us up at the airport at 1.30pm and we didn't arrive until 6.30pm. On our eventual arrival I said to the manager I hope the driver didn't wait all that time and he just said "of course it is our duty to wait in case you arrive earlier than expected".
You also pay 3 star prices for 5 star service, accommodation and food so why would you go anywhere else? You would have to be very picky indeed to find fault with this hotel.

  • Stayed: October 2013, traveled as a couple
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1  Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

We have stayed in hundreds of hotels in all our travels across the world - can say without a doubt that the service we received at Hanoi Moment Hotel 2 is the best ever.I can not put in words the hospitality they provide.5 Star service is the keyword. They give attention to every little detail. The room is big and beautifully decorated. The bed is very comfortable.All the amenities you could wish for.Fresh flowers,fruit basket,bottle of wine........
The breakfast is lovely - best french toast, and service with a smile.
I did all my travel arrangements for Vietnam through the hotel.Best decision ever.Every thing they booked was perfect.I had to pay a small deposit with my booking and the balance with checkout.No worries if the travel agent you have booked with is legit.
When we left we felt like family!Don't even look at another Hanoi hotel - book with peace of mind.

  • Stayed: September 2013, traveled with family
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2  Thank zee55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

We stayed at the HM2 for two weeks between the 7th and 28th of September 2013. We loved everything about this fabulous little hotel which is situated in a great spot in the Old Quarter of Hanoi. Everything is in walking distance and though it is hard for first time visitors to Hanoi, we love the hustle and bustle of the city. The hotel provides everything you need and is comfortable and clean.

We stayed in a balcony suite, and although you pay a little more for this it is worth it. The café/restaurant serves a very good breakfast with both Vietnamese and Western choices and is open for dinner too if you happen to be there when it is raining too hard for exploring.

What makes the HM2 so special though is the staff. Jimmy Tn, Láo Toét Trần, Lê Trà My, An Nhiên, Lê Trà My, Thao Hoang, Hannah Thuy, Hay La and all the other lovely people who made us part of their family. They were a joy to be with and nothing was too much trouble for them.

If you want a huge hotel (at a huge price) you can find one, but if you want a level of service and friendliness, that is warm, generous and genuine, look no further than the Hanoi Moment II

We miss you all and we will be back! Cảm ơn and chúc may mắn to all of you at HM2

Room Tip: All rooms are good but if you want a little extra space the balcony suites are a good choice.
  • Stayed: September 2013, traveled as a couple
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2  Thank Nigel-Jackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

I spent 2 nights here with friend for our short trip in Hanoi, hotel room so comfortable & feels like home - fully equipped w/ modern amenities. Excellent service, staff were sweet, brilliant & very helpful, makes our trip was great even some rain, but 2 island girls from Thailand dont care.

Thank you for take a way breakfast when we have to check out early.

If given the opportunity we would stay at this hotel again. <3

  • Stayed: October 2013
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1  Thank Priaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

Our first trip to Hanoi and feel very lucky to have stayed here. Helpful and friendly staff went above and beyond to make sure we maximized our experience in Hanoi.Jimmy was an absolute legend, providing fantastic advice and helpful tips on how to spend our time there. We were upgraded on arrival to the executive suite, free of charge. Lovely surprise. Will be returning to Hanoi next April and would not consider staying anywhere but the Moment 2. Thanks to all the fabulous staff for making our visit an enjoyable one.

Stayed: September 2013
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

Stayed with a friend. The staff were friendly, genuine and unbelievably helpful. Great hotel - clean and well equipped. There was little local snacks and fruits waiting for us in the room each evening. And the room service/ cleaners even noticed that we didnt like our blankets tucked in, and stopped tucking it in after day 2. Good breakfast. On our last day, they offered to pack us breakfast to go when we had to leave quite early.

Negative: Slightly off the main hub of the old quarter, but is still within walkable distance and is quieter as a result.

  • Stayed: April 2013, traveled with friends
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Thank Yasotha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Moment Hotel

Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 100000, Vietnam (Formerly Hanoi Moment Hotel 2)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 596 Hotels in Hanoi
Price Range: $35 - $62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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