after staying at hanoi moment 1 last year i was dissapointed that they were unable to accomadate me there this year due to renovations. I willing accepted their invitation to try the moment II based on the exceptional service I received last year. The room was well appointed although slightly smaller.The hidden gem is a great assest as the moment 1 only had breakfast service when there last. Location not as close to lake and restaurants as Moment 1 although easy enough to find yourself around with the help of the staff - who were once again friendly, professional and thorough. You will not get better service by anyone than those that have been trained by the team at these hotels. We had a special visit from Ching and Tom from the moment 1 as they knew my dissapointment that i would not be staying there - this was very special and i cant thank them enough for the kind gesture. Breakfast is as before just lovely- presentation amazing.Had an evening meal in and was enjoyable and well priced. Tour staff are knowledgeable and helpful. When staff help you cross the street and see you into and out of a taxi that is real service. The cleanliness of both hotels is spotless and rooms noise free.I cannot recommend either highly enough although i will return to the Moment 1 based purely on my adoration of staff there, however this is my bias and neither hotel i promise will dissapoint.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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