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“Nice hotel, good service.”
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #75 of 591 Hotels in Hanoi
Certificate of Excellence
Utrecht, The Netherlands
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice hotel, good service.”
Reviewed April 22, 2013

We stayed here 2 nights (20-22 april) and will come back the 24 of april. I made a booking for a family suite and was upgraded. Nice room, not a lot of light. Service is great, they are very helpfull with train- and bustickets.
Value for your money.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marije1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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561 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2013

I travel a lot and have been to more hotels than I can count in my life, rather its a small boutique hotel or luxurious 5* hotels, but never did I feel so cared for than in this hotel.

The hotel itself is a very nice central city hotel with very good quality/value ratio, very nice breakfirst, large, well decorated and clean rooms. But what make it one of the best experiences of my trip was the wormth and support from the staff, Anna, Jimmy and the whole reception team really did everything they could to help us in all our (numerous) requests while alwayse keeping a smile. They helped us in all the ways by booking our restaurant, going to get us tickets for our concerts, upgrading us to a Junior suite, changing our plane tickets for us, finding, booking and organising the trip to our next city as we had decided last minute to go to Hue, organised our whole tour in the Halong bay and even prepared a special breakfirst for us to take with us in the taxi the last day as we had a flight at 7h and were too early to take breakfirst at the hotel.

I would recommend to anyone this hotel ! The charm of the place and it's staff really contributed highly of making our few days in Hanoi one of the hightlights of our Trip to Vietnam.

Thank you all for your help!!!!

Room Tip: if you can take the Junior Suite, it is huge and beautifull
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jujurock88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vientiane
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 16, 2013 via mobile

Stayed there last night. Check in, room, hotel staff and breakfast were all first class. Could not fault the place. A unique experience for the travelling family. When in Hanoi wouldn't hesitate to stay there again.

Stayed April 2013, traveled with family
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013 via mobile

Great location, good rooms, fantastic service and very friendly staff who could not have been more helpful if they tried.

Why not 5 stars? Only because of the last minute additional charge for an early check in which wasn't on the original quote.

Stayed March 2013, traveled as a couple
Helpful?
Thank holidaymark17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
741 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
Reviewed April 7, 2013 via mobile

I stayed at Hanoi Moment 1 and 2 and although I had a slightly better room in 1 and the pineapple pancake was fractionally better at 1, Jimmy was an amazing front of house person who worked so hard to make our stay great. All the staff at both versions deserve congratulations.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 4, 2013 via mobile

Well travelled! This is the best hotel service I have stayed at!! You have to stay here! Jimmy the customer service manager is the best!! Love you all for your kind friendly manner! Is heaven like this ? Perfect to look around and jimmy will arrange and trip ! We went to halong bay and jimmy arranged the transfer at better value than we heard off others!! Why look anywhere else! Trust me !

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Welshrugbyfan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2013

The stay at Hanoi Moments 2 last week was one of my best experiences regarding city hotels. Well designed in every detail, a fantastic staff, a service beyond imagination and it was really sad to leave this place. Situated in the busy,hectic and colourful old quarter it was close to most "must see" - the staff alsomay arrange all tours for their gu, as in my case was a three day tour to Halong Bay. Dont hesitate - book this hotel, it is an attraction in itself.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hallgrim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Moment Hotel

Property: Hanoi Moment Hotel
Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 100000, Vietnam (Formerly Hanoi Moment Hotel 2)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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