We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful experience”
Review of Hanoi Moment Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hanoi Moment Hotel
Ranked #87 of 597 Hotels in Hanoi
Certificate of Excellence
Reviewed February 19, 2013

Customer service that is second to none. We have lived and travelled extensively all over SE Asia, staying in a variety of accommodation, and have to say that Jimmy is the best manager we have come across so far. He is real asset to the team and went above and beyond to make us feel at home. The hotel is in a great location in the old town. The complimentary wine is a nice touch. Dinner is the restaurant is a must, especially the Bun cha, we still think about it! Breakfast could do with a little improvement, menu was a little confusing and the food could have been warmer! The only other negative aspect was that the hotel is prone to damp and there is some evidence of this in the rooms, hence 4/5 instead of 5. However, I don't think this can be avoided with the climate and the hotel maintain the rooms very well. The rooms themselves were beautiful clean and spotless. Overall, if you stay here, I can guarantee you'll be in good hands. We got the impression that Jimmy and the team really cared about our stay and that made it for us.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JoyNomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (561)
Traveler rating
Traveler type
Time of year
Language
  • More languages

356 - 362 of 561 reviews

Reviewed February 16, 2013

Probably the best hotel I have ever stayed at. Lovely well Equipped rooms with some of the best customer service I have ever experienced! Staff are lovely and friendly and only to happy to help. Rooms are nice and quiet. Food is great. I would stay again without hesitation!

Stayed: February 2013, traveled with family
1  Thank TashaAnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

stayed here for 3 nights from 20th jan . the hotel is in the old quater of hanoi & is located well for exploring the steets sights & night market.From the moment we arrived we received 1st class service more akin to a 5 star hotel. The hotel decor is very modern & new , the rooms were of a good standard with excellent bathroom,flat screen tv & laptop in room which had a good bed & was very clean & breakfast was good catering for english & continental.i would recommend this hotel to anyone staying in hanoi

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

The Hanoi Moment II is in the old quarter of Hanoi with excellent service. I stayed here recently during a family trip and would definitely stay again. The rooms are well equipped with laptop computers and have spacious bathrooms with rain style showers. The hotel is well located to explore the warren of streets of the old quarter, with some excellent street food vendors near-by. The breakfast was great with a buffet as well as al la carte included with some excellent banana pancakes! The staff go out of their way to make you feel welcome and provide an exceptional level of service. I highly recommend this hotel if you want to discover and enjoy the chaos and excitement of the old quarter.

Room Tip: There is a school across the road, which has announcements form around 6:30 in the morning, so reque...
See more room tips
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wavesBondi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

Fantastic hotel right on the edge of Hanoi's old town. Very contemporary design, tastefully done, best wallpaper I have ever seen. Nice bathrooms. They even give you a free laptop to use while you're in the room.
Go and stay there as soon as you can, because they will have major problems with humidity, mildew is already showing under the wallpaper in places and in the bathroom, so unless they keep refurbishing yearly, the place will look very sad in a couple of years. But now it is superb.
One small negative, we booked a cab to the aiport, and they gave us a price which was 20% more than our way into town. They said it is because they will provicde a limousine (whatever that is) and not a cab. Rest assured, early next morning we had a regular cab waiting for us. He even turned on the meter, so we could plainly see that we were overcharged about 25%. I can't understand why such a superb hotel is resorting to this little scheme.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank utas2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

We can't speak highly enough of this true gem. It was our first visit to Hanoi and we relied totally on the Trip Advisor reviews, taking a leap of faith to book the Moments 2. We were not disappointed. On arrival we were immediately struck by the genuine friendly service from everyone we met - the porter even went out to buy an adaptor for us late at night when he realised the ones they had wouldn't fit our plug. The room was compact, but had everything we needed - dressing gowns, slippers, mini bar, fruit, tea and coffee etc. Everywhere was immaculately clean and the decor sleek and modern (I especially liked the walk in rainforest shower and the rose petals on the bed!). If they could bottle their customer service this place would make a fortune - it really was quite amazing. The staff appeared genuinely happy to help - there were no scripts of tired service phrases so often found in the luxury chains. The airport taxis arranged by the hotel were cheaper than any you would arrange yourself. They also arranged a trip to Halong Bay with Paradise Cruises - again this was cheaper than we could book online. The cruise was fantastic, but be prepared for a long journey and misty weather in January. The only problem I can see is that with so many positive reviews it won't stay a hidden gem for much longer!

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JimandJane123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013 via mobile

I can not speak highly enough about this "hidden gem" of a hotel. From our first email to our final day the service and hospitality was exceptional. The staff at Hanoi moments 2 are amazing so helpful and always smiling, so much better than the 5 star hotel we transferred from. The special touches like fresh fruit every day and yummy treats at night made this place a standout. On our last day all the staff came out to say goodbye, so very special. Really do yourself a favour and stay here. Say hi to jimmy for us.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank suzideane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.3 mi away
Hanoi Golden Moment Hotel
0.5 mi away
La Beaute De Hanoi Hotel
0.5 mi away
Calypso Suites Hotel
Calypso Suites Hotel
#45 of 597 in Hanoi
914 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hanoi Glance Hotel
Hanoi Glance Hotel
#63 of 597 in Hanoi
563 reviews
0.5 mi away
Serenity Villa Hotel
Serenity Villa Hotel
#62 of 597 in Hanoi
394 reviews
0.2 mi away
Hanoi Garden Hotel
Hanoi Garden Hotel
#51 of 597 in Hanoi
395 reviews
Show Prices
Show Prices
Show Prices

Been to Hanoi Moment Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Moment Hotel

Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 100000, Vietnam (Formerly Hanoi Moment Hotel 2)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #87 of 597 Hotels in Hanoi
Price Range: $38 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Cheap Tickets so you can book your Hanoi Moment Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing