Customer service that is second to none. We have lived and travelled extensively all over SE Asia, staying in a variety of accommodation, and have to say that Jimmy is the best manager we have come across so far. He is real asset to the team and went above and beyond to make us feel at home. The hotel is in a great location in the old town. The complimentary wine is a nice touch. Dinner is the restaurant is a must, especially the Bun cha, we still think about it! Breakfast could do with a little improvement, menu was a little confusing and the food could have been warmer! The only other negative aspect was that the hotel is prone to damp and there is some evidence of this in the rooms, hence 4/5 instead of 5. However, I don't think this can be avoided with the climate and the hotel maintain the rooms very well. The rooms themselves were beautiful clean and spotless. Overall, if you stay here, I can guarantee you'll be in good hands. We got the impression that Jimmy and the team really cared about our stay and that made it for us.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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