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“great stay great service”
5 of 5 bubbles Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #60 of 578 Hotels in Hanoi
Certificate of Excellence
new zealand
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“great stay great service”
5 of 5 bubbles Reviewed November 4, 2012

We stayed in Moment 11 Hotel on our first trip to Hanoi. My daughter and I thoroughly enjoyed our stay from the first welcome drink and orientation talk from Mr Kim to our departure. Our room was quiet (second floor at the back) and had Wifi and laptop provided which was great. Loved the bathroom and shower - plenty of room. Nothing was too much trouble for the staff, always a lovely smile, you really felt they genuinely cared that you were having a good time. Breakfast was great,loved the fresh fruit and french pastries with nice choice of cooked dishes too. We can't recommend this hotel highly enough and thank you Mr Kim and your team for making our stay so enjoyable and hassle free.

Room Tip: rooms at the back are quiet, didn't hear any traffic noise
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marylsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
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    20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canberra, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 1, 2012

My friend and I thoroughly enjoyed our first visit to Hanoi mainly because of the staff at the Hanoi Moment 2 hotel. From the professional and welcoming greeting on our arrival to the hotel until the day of our departure we were continually impressed. Every request was meet with a smile. and a no problem attitude. Every breakfast and meal was enjoyed. We felt safe and part of the family atmosphere that the staff encapsulated. We were genuinely sad to leave at the end of the stay and we will definitely be back. I would not hesitate to insist other family and friends stay at the Hanoi Moment 2. The decor was modern and comfortable, Loved the bathroom and shower and all the thought that went behind the little finishing touches. Loved it all.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leighrenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

It was a wonderful trip at Hanoi, even the hotels we stay were fantastic. Especially at Hanoi moment Hotel 2, the service was excellent and perfect. I've never experience something better than the service their provided. outstanding service and lovely breakfast. They provide free Wi-fi and laptop which can help us stay connected with home and friends. Nice and cosy rooms with convenient location. I believe it's a team effort that keep these service tip-top. It was a pleasant and relaxing trip.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xiaoqi_wang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2012

I beleive this is the best 3 star Hotel in Hanoi.
Best Professional Team
Best Hotel Manager
Excellent Trip Organiser.
Best Breakfast
Best location
Outstanding rooms with free internet and laptop , so what do you need more ?
5 Star service in a 3 star hotel. Thank you Michael

Room Tip: Any room, trust me.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marwan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

We had the most lovely stay at the Moment 2 hotel in Hanoi. We stayed there twice during our trip to Vietnam and the team were just amazing! The rooms were beautiful with fresh fruit, free wifi and modern decor. The breakfast was delicious with a nice range of buffet and a la carte options. But the real beauty of this hotel lies with the staff - I have rarely experienced such a high level of customer service - everybody who works there, whether porters, receptionists, waiting staff, treated us with care, attention and plenty of smiles. I wouldn't hesitate to recommend this hotel, which is ideally situated in the Old Quarter of Hanoi. Just brilliant!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mel293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 25, 2012

The staff are very very friendly and the service is exceptional. The rooms are totally worth the price and experience.

Blindly book. The manager/customer service person Mr. Nyugen was super helpful and efficient.

The map given at the front desk saves your butt more than once because the old quarter is not the easiest place to navigate through. But its a breeze with the map.

The hotel is located half way into hang bong street and two minutes from the dong xuan market which is madness. Also just as you exit the hotel door and head right is where one of the most crowded street food joint is .I saw locals every night and definitely more here than other pho bia joints in the old quarter. Guessing you wanna go where the locals eat :)

The hotel also arranges trips to halong bay. The day trips are about 35 dollars. Its a four hour bus ride into halong followed by a four hour cruise with lunch (lots of meat.. lots).. a cave exploration and a 4 buys ride back home. I did see s similar itinerary for about twenty dollars but I also did see some crappy boats. Ours was fine and dandy :)

the Vietnamese are generally friendly. The staff at moment 2 are a true testament to that.

See you guys next year. Cheers

P.s. don't check out on a Friday. Stay the weekend else You Miss the night market which is again two minutes from the hotel. You don't want to miss that.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kakiwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 20, 2012

Stayed for a week at this rather small but extremely friendly hotel. The staff is excellent, very active and positive, always. The room was maybe a bit small, but very modern and and everything you could need and then some. The breakfast is great, the hotel is very clean and the rooms are usually cleaned twice(!) a day. The daily fruit basket is also a nice touch. The only even slightly negative thing I can think of is the location, and that is because it is located in the Old Quarters (which I did not like all that much). But even then it is not in the middle so you can get out rather easily.
All in all, best value for a hotel I've ever had.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hukhuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Moment Hotel

Property: Hanoi Moment Hotel
Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 10000, Vietnam (Formerly Hanoi Moment Hotel 2)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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