We did a significant amount of research before booking this hotel, weighing all options: location, price, reviews, etc. When we settled on booking the Hotel Moment, it was fully booked so we resorted to our second choice the Moment II, based mostly on reviews.
Anyone looking for lodging in Vietnam will quickly notice a price disparity - plenty of options for less than $25/night and plenty of options for more than $25/night, some much more. So what's the difference? That was my question. Having previously traveled through southern Vietnam never spending more than $25/night on lodging, I was looking to splurge a bit more on this trip through the north, but I wanted to know what I was getting for the price mark-up.
Not a lot, as it turns out.
The only things better about this hotel vs. much cheaper lodging options elsewhere in the country were mediocre:
1. More recently updated finishes (ie flat-screen tv, duvet cover, recently renovated doors/fixtures) - none of which were high quality, merely aesthetically pleasing. Overall, room size was comparable to everything I paid half as much for in Saigon/Nha Trang/Can Tho, and quality of furnishings was actually degraded at the Moment 2.
2. The inclusion of breakfast in the room rate. Breakfast at the Moment 2 was mediocre. The buffet ranged daily from sparce to sufficient. There is also an ala cart option but our 3 attempts at ordering ala carte only resulted in 1 accurate meal delivered. The first time we ordered ala carte (no buffet offered as it was Sunday), the chef and/or wait staff apparently forgot about our order which was delivered only after we reminded them and then only one of the two items was delivered, poached eggs which were presented as scrambled. A similar mishap occurred the second time we ordered ala cart but we were vocal about the mistake that time and it was promptly fixed.
Also notable, the walls were paper thin. Someone coughing down the hall kept me up all night. We were staying on the 5th floor so there was no street noise, but I could hear every move made in every adjacent room.
I also found the location disappointing, considering the cost. It is not a long walk to the center of town (north end of the lake), but for the price I expected a more central location. Many other reviews downplay this aspect. It is too close to ever opt for a ride, granted, but likewise inconveniently far considering much cheaper accommodation is available in better locations.
The friendly service at Moment 2 was consistent but I found that a reliable entity of every hotel I stayed at in Vietnam, $9 per night and up, so not necessarily worth the additional cost to stay at a mid-range hotel.
Overall, I would opt to stay in a better location for a comparable or cheaper price if I were to return to Hanoi. Nothing stands out about the Moment 2 that would lure me to return.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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